Dear Customers:— Phil Harvey, Spares Editor, Light Reading
I am pleased to let you know that on October 17th, 2006 the court approved Turin Networks’ purchase of the intellectual property, as well as the majority of the material assets, of White Rock Networks. The sale was completed and closed yesterday, October 19th, 2006.
This purchase includes the White Rock Networks product portfolio as well as access to third party software and technology that is required to support all of the White Rock Networks platforms. Along with this transaction, Turin Networks also secured the services of a number of key White Rock employees, who have joined Turin as of October 19th. Unfortunately, Turin was not in a position to be able to acquire any of the customer contracts that White Rock Networks had in place or any of the warranty and support obligations that still remained.
It is Turin Networks’ intention to offer support for the White Rock Networks products and to also offer the ability for customers to purchase spares or replacement units, as and when needed. However, we are in the process of restarting the operation in Texas and we anticipate that it will take a number of weeks for us to be at full operational status. In the interim, Turin Networks is extending you the following offer of support:
Turin Networks will provide customers of the White Rock products with Tier-1 TAC support free of charge between the hours of 9AM and 5PM central time. This service will be made available until November 26th 2006. Tier-2 and 3 TAC services may be available during this time, on a best effort basis, for service affecting situations. During this period, we will endeavor to satisfy any spares or replacement requests – relating to service affecting situations only – also on a best effort basis. Any spares or replacements furnished during this period will be sold on a heavily discounted basis.
Our hope is that the customer base recognizes this gesture as a sign of Turin Networks’ desire to support their requirements. We look forward to contacting you in the near future to elaborate on our plans for both customer service and product evolution. Turin intends to keep customers informed every step of the way in the coming weeks as we put a full set of service and maintenance package offerings in place.