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Are You (Customer) Experienced?

This week in Research Rewind we focus on customer experience management, analytics for travel providers, Google's high fiber diet, cloud computing in AME and where to get all your telecom news and tweets.

That's Research Rewind for this week. Until next Friday, we'll see you online at Pyramid Research and Heavy Reading. May the telecom be with you!

— Matt Donnelly, Managing Editor, Pyramid Research

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