Big-data monetization is important, but it should be part of a larger customer experience management strategy.
Also in today's regional roundup: M&A action in Russia; Telecom Italia denies asset sale rumors; 4G roaming prospects improve for Italians heading to Brazil.
The opportunity to turn customer and network analytics into dollar signs is attracting more startups with fresh funding and some big-name customers.
The call goes out for single regulator of Internet networks, services, search engines, and apps -- a role that, unfortunately, only Congress could fill.
T-Mobile tries to shake up the US wireless industry again, this time with Shakira and flat-fee international roaming.
See who sported the biggest smile when this year's Leading Lights awards winners picked up their trophies at a gala dinner in New York.
The Spanish giant is about to conduct a network functions virtualization (NFV) trial in Brazil following broadband equipment developments with NEC.
Breaking down network components into functional blocks could help cable operators achieve scale.
Comcast and NBU Universal unit strike social media deal to enable Twitter users to tune into TV shows.
AlcaLu joins local vendors ZTE and Huawei in winning major chunks of China Telecom's first major 4G equipment order.
Also in today's EMEA roundup: Ofcom's UK spectrum fees shocker; Vodafone's Vittorio done good; Telecom Italia considers Brazil bail-out; Kabel Deutschland trims revenue forecast.
TIA keynote session features a congresswoman and an NSA chief -- one is nice, the other a little too nasty.
AT&T hits 437 LTE markets but sticks with 240M people covered despite adding 40 towns in a month.
As it unveils a software version of its session border controller, Sonus says its rivals can't deliver the real deal.
A partnership with GE, Intel, and Cisco to build up the industrial Internet business makes AT&T the clear leader in the M2M market.
Simon Beresford-Wylie has been taken on as an advisor to Samsung's infrastructure operation, as the unit looks for global 4G growth.
Increasing gross margins for the old Motorola Home Division tops the list of challenges to meet.
Pump up the Tweet volume: Media ratings king introduces new index for tracking tweets about TV and related data on Twitter.
How did Heavy Reading do with its 2010 predictions for the managed services market?
Thoma Bravo adds to its Service Provider IT (SPIT) portfolio with the acquisition of test technology specialist Empirix.
Impact of AT&T's messaging at this week's TIA event has been stymied by the lack of policymakers.
Also in today's EMEA roundup: Vectoring developments; Rostelecom goes with Infinera; Viatel relaunched; European telco bosses still cross with Kroes.
IP software and hardware vendor works with energy auditor and private financiers to help telcos kill TDM switches with energy savings.
Heavy Reading analysts say software-defined networking (SDN) will have broad implications for the future of telecom players.
More self-optimizing features are coming to LTE, both through the 3GGP specification and commercial technology deployed by operators.
AT&T reiterates its plans to have a VoLTE-capable handset out this year, with a network launch coming in 2014.
Second-largest US MSO adds large regional fiber network to its portfolio as it seeks to boost commercial services revenue.
Verizon needed to rethink its cloud strategy to counter Amazon's enduring appeal.
Also in today's EMEA roundup: AlcaLu job cuts hit hard; Telecom Italia and the J-word; Rostelecom re-focuses.
Mobile addicts fear not, we'll soon have data in the sky and under the ground.
'Shift Plan' headcount reduction details are revealed, with more than 15% of workforce being axed by the end of 2014.
Tensions are rising over the "fair" use of network resources.
The small demarc device is one segment of a much bigger end-to-end strategy on Ethernet services.
RootMetrics CEO expects some carriers in the US to start going live with faster 4G services by the end of 2013.
The under-hyping of SDN could send a technology trend that was being viewed with some logic right over a hype cliff.
Pricing is the only way to differentiate in mobile now, and Sprint's losing precious ground to T-Mobile.
Shamim Akhtar, senior director of network architecture and technology for Comcast, explains his view of the cable network's evolution.
AT&T starts streaming over 100 channels live to U-verse subscribers, including 25 channels outside the home.
RCS and VoLTE system specialist looks to raise about $86M from NYSE listing, with strategic M&A part of its potential use of funds.
Also in today's EMEA roundup: Telecom Italia plans on hold; Germany's ISPs get data-dipped; Globo basks in BYOD boom.
Host of big names, including Cisco, Google, and Samsung, linked to possible talks over BlackBerry asset sales.
The next generation of mobile technology is not just about radio access, says Ericsson CTO.
With a new government installed, the future of Australia's next-gen access network is under review and likely to favor copper over fiber.
Zayo Group exec suggests that Verizon's CTO wants small cells fast and cheap, but there's lots of figuring out to do on how to get there.
Ever wondered what happened to Steve Saunders? Even if you didn't, check out this video…
While small cells dominate the debate about wireless network strategies, some mobile operators think that big is better, for now.
Giant US MSO strikes deal to stream several CBS programs on subscription VoD service.
Netsocket aims to help distributed enterprises with their initial SDN forays at remote branch offices.
Oh, the humanity... or, in this case, the humans who operate today's legacy OSSs and are facing massive change and possible job loss.
The fall and rise of Stephen Saunders...
Also in today's EMEA roundup: Franco Bernabe resigns from Telecom Italia; Vodafone CFO steps down.
Much of the 2013 Leading Lights Awards dinner can be described only in pictures. Good thing we had a photographer on hand to capture the shenanigans.
Could the Facebook deal help Cisco become the king of indoor location services? Maybe so.
We stopped a bunch of executives on the Ethernet & SDN Expo show floor and gave them 30 seconds to tell us what SDN means to them.
One Source Networks chief marketing officer Gina Nomellini outlines her company's enterprise services expansion plans.
Verizon is showing that telecom operators can cut it in the cloud services market.
Service assurance vendor stresses need for some virtualized functions to remain at the customer site and not be centralized.
Former NetApp EVP Manish Goel has joined the big-data company as CEO, so current CEO Anukool Lakhina can focus on innovation.
Mike Rouleau, senior vice president of tw telecom, discusses its aggressive E-Access rollout and ongoing plans for Ethernet expansion.
Utah city of Provo zips past Austin, Texas, as the second market to begin signups for Google Fiber’s 1 Gbit/s service.
Meet the attendees, nominees, and party-goers who attended Light Reading's Leading Lights awards extravaganza on the eve of Ethernet & SDN Expo.
In an ESDN keynote, tw telecom's Mike Rouleau calls for a new customer-controlled service delivery model.
Also in today's EMEA roundup: KPN shareholders approve E-Plus sale; Orange/Samsung tablets tie-up; Hutchison seeks EU approval for O2 deal.
Comcast serves up sneak preview of its cloud-based, next-gen X2 user interface to select X1 customers.
Time Warner Cable's Satyanarayana Parimi talks Carrier Ethernet and cloud services on the Ethernet & SDN Expo show floor.
Light Reading's Sarah Reedy and Carol Wilson chat about the hot topics at Ethernet & SDN Expo.
AT&T says SDN is the key technology to take the carrier to a next-gen network, but that's why it's so important it gets APIs ASAP.
Enterprises will have to install small cells from a number of different operators thanks to the BYOD trend, so building an attractive pricing model will be important.
Cisco CEO John Chambers opens up Interop & ESDN show in NYC promising the 'next wave' in networking will be driven by the 'app economy.'
The change software-defined networking will bring will more than justify the extraordinary hype surrounding it today, says Ciena CTO.
A shareholder proxy fight may be on the agenda in early 2014 if Time Warner doesn't consider a deal to merge with Charter Communications.
Five new faces have been inducted into the Light Reading Hall of Fame – find out who they are.
Five individuals have been inducted into the Light Reading Hall of Fame – find out who they are.
Also in today's EMEA roundup: Bouygues hopes for 4G boost; BASE rolls out 4G in Belgium; Nokia's 'Frankenfone' moment.
Vendor aims to automate Ethernet services lifecycle from access to edge.
Find out who won in the 12 categories that comprised this year's Leading Lights awards.
IBM acquires CEM vendor to give operators visibility into mobile apps on the network and to have a product, not just a consultancy, to offer its customers.
Revenue for broadband equipment vendors surged in the second quarter, due largely to increased shipments of Docsis 3.0 modems and fixed LTE gateways.
Cor, baby, it's really freemium as FreedomPop rolls out its VoIP phone service with 500 MB of free data and a $99 handset with no contract.
Two new switches put more 10-gig power into a much smaller package to help service providers lower the price for more bandwidth.
ESDN Packet Optical workshops look at how SDN is broadening its horizons in the WAN.
Also in today's EMEA roundup: Iliad's 1-Gig broadband; Windows Phone surges in Europe; ADVA does 100G in Moscow.
AT&T signs hotspot roaming pact with FON while MSOs extend WiFi coverage to 200,000 hotspots across US.