Amdocs says its new Insights Big Data Platform, announced Wednesday, is the first end-to-end big data analytics platform specifically built for communication service providers. But has the vendor bitten off more than it can chew?
At least one analyst suggests Amdocs should learn to crawl before it can really walk the walk with what it's promising -- a big data analytics system that combines information across operators' networks, OSS/BSS, and external social media feeds.
Heavy Reading analyst Ari Banerjee calls Amdocs' big data play interesting, but doubts if the initiative will really be successful. The company isn't known in analytics, he says, typically choosing to partner with SAS or IBM to target service providers. An end-to-end big data approach is good marketing-speak, but Banerjee suggests it may not be enough to convince network operators Amdocs is a serious player.
"The market will be convinced only when they can show sufficient success in this space," he says. "For the time being, we will wait and watch. I am treating this just as an Amdocs announcement with not a whole lot of meat."
That said, Amdocs is making some very meaty promises. The launch builds on a Proactive Care proof-of-concept Amdocs Ltd. (NYSE: DOX) was showing off in the fall at the TM Forum show in San Jose, Calif., and -- to its credit -- Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs, says the company does have one tier-one service provider using that part of its now commercial offering. (See Why Your Klout Score Really Matters.)
Today's announcement brings together the whole package from Amdocs, including TeraScale, its real-time usage tracking software, with Proactive Care to monitor social media, and BI and Data Warehousing services. And, Prudhomme says it takes advantage of its recent acquisitions of Actix and Celcite to pull data deeper from the network. (See Amdocs Shines SON Acquisitions on RAN.)
The end result, Prudhomme explains, is an end-to-end platform that ingests, cleans, and analyzes all the data an operator has about a customer. Amdocs is pitching the platform through a series of apps --some of which are still in testing -- depending on what the operator's need is: marketing, network operations, customer care, etc. She says they can mix and match the apps and access the data through a single interface.
"Our vision is launching a carrier-grade big-data analytics platform that will not only collect and manage data, but apply meaningful analytics to bring real-time service value to the service provider business," Prudhomme says. "We see the opportunity for Amdocs to inject real-time analytics across our CES [customer experience systems] platform."
To make that proposition more enticing, Amdocs is also offering what it calls data science as a service (DSaaS), leveraging the data scientists it acquired through its 2008 acquisition of ChangingWorlds, along with its own domain experts, to essentially provide consulting services to operators. So, for example, a data scientist with expertise in marketing analytics will team up with an Amdocs marketing expert to suggest to operators what they can and should do with what they find out from their data. (See Amdocs to Buy ChangingWorlds.)
Amdocs may be a new face in big data, but it is at least jumping into the right market at a time when a lot of operators are still working out their strategies. Heavy Reading forecasts that the market for big data technology and services in the communications sector will grow by more than 400% over the next seven years from $1.95 billion in 2013 to $9.83 billion in 2020. (See Telco Big Data Market to Thrive.)
— Sarah Reedy, Senior Editor, Light Reading