Podcast: Verizon uses computer vision to help customers help themselves

Verizon's Erik Sheehan explains how the service provider is using computer vision to improve network operations and customer experience.

Kelsey Ziser, Senior Editor

August 4, 2021

Verizon's Erik Sheehan explains how the service provider is using computer vision to improve network operations and customer experience.

About the Author

Kelsey Ziser

Senior Editor, Light Reading

Kelsey is a senior editor at Light Reading, co-host of the Light Reading podcast, and host of the "What's the story?" podcast.

Her interest in the telecom world started with a PR position at Connect2 Communications, which led to a communications role at the FREEDM Systems Center, a smart grid research lab at N.C. State University. There, she orchestrated their webinar program across college campuses and covered research projects such as the center's smart solid-state transformer.

Kelsey enjoys reading four (or 12) books at once, watching movies about space travel, crafting and (hoarding) houseplants.

Kelsey is based in Raleigh, N.C.

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