Also in today's EMEA regional roundup: Ericsson's intelligent automation; ADVA researches SDM in optical networks; BT's asbestos problem.

Paul Rainford, Assistant Editor, Europe

November 16, 2021

2 Min Read
Eurobites: UK complaints down, but it's still bad news for TalkTalk and Virgin

Also in today's EMEA regional roundup: Ericsson's intelligent automation; ADVA researches SDM in optical networks; BT's asbestos problem.

  • The easing of coronavirus-related restrictions in the UK led to the emergence of people, blinking like baby moles at the sun, from an always-online Zoom-call lifestyle to a more normal, pre-COVID-19 way of doing things. And this, it seems, helped reduce the number of complaints to UK communications providers. That's one of the conclusions reached by Ofcom, the UK communications regulator, as it publishes its latest quarterly complaints league table. That's not to say there weren't plenty of complaints: TalkTalk, a repeat offender in these league tables, generated the most complaints for broadband and landline, primarily due to faults and "service issues"; Virgin Media, though receiving fewer brickbats than before, was still the most complained-about pay-TV provider; and Virgin Mobile came bottom of the pile in mobile services. The report covered the April-June period of this year. Figure 1: Home broadband complaints per 100,000 customers (Source: Ofcom) (Source: Ofcom)

    • Ericsson is launching something it's calling its Intelligent Automation Platform, a service management and "orchestration" product that, says the Swedish vendor, enables any mobile network to be intelligently automated (as opposed to stupidly automated). The platform works across 4G and 5G radio access networks, and supports open RAN technology.

    • In a separate announcement, Ericsson says it is teaming up with Ooredoo Qatar to bring 5G connectivity to soccer stadiums and a number of other key locations in the Middle Eastern country in time for its frankly bizarre hosting of the World Cup from November-December 2022. The network will initially be put through its paces at a regional soccer tournament held in Qatar later this year.

    • Germany's ADVA has revealed it's taking part in three research projects focused on increasing the capacity of optical networks by using space division multiplexing (SDM) technology. Partly funded by the German government, the initiatives aim to boost optical transport systems by utilizing several parallel transmission paths.

    • BT has had to close its technical engineering center at Aintree, near Liverpool, UK, as a result of finding asbestos there. The operator has notified the Health and Safety Executive and is in the process of contacting employees who have connections to the site.

    • Telefónica has issued a hybrid bond worth €750 million (US$852 million), the proceeds of which it intends to use to finance or refinance projects deemed to make a positive environmental and social impact in Spain, Germany or Brazil and which will contribute to the company's sustainable development goals.

      — Paul Rainford, Assistant Editor, Europe, Light Reading

Read more about:

Europe

About the Author(s)

Paul Rainford

Assistant Editor, Europe, Light Reading

Paul is based on the Isle of Wight, a rocky outcrop off the English coast that is home only to a colony of technology journalists and several thousand puffins.

He has worked as a writer and copy editor since the age of William Caxton, covering the design industry, D-list celebs, tourism and much, much more.

During the noughties Paul took time out from his page proofs and marker pens to run a small hotel with his other half in the wilds of Exmoor. There he developed a range of skills including carrying cooked breakfasts, lying to unwanted guests and stopping leaks with old towels.

Now back, slightly befuddled, in the world of online journalism, Paul is thoroughly engaged with the modern world, regularly firing up his VHS video recorder and accidentally sending text messages to strangers using a chipped Nokia feature phone.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like