Revolutionize Customer Experience with Telco CRM*

Customer experience leaders outperform their counterparts by 22.5%**. In a market where escalating competition and declining regulatory support continue to apply pressure on Communication Service Providers (CSPs) this is a stat that can't be ignored.

As CSPs fight to remain relevant and profitable there is an ever growing need to elevate the customer experience while reducing operating costs. Contrary to popular belief, these goals need not be mutually exclusive.

Hear from industry leaders from Microsoft and CHR Solutions on how to leverage telco CRM to improve the customer experience-engaging customers in meaningful ways such as, integrated product catalogs, social channel and real-time deal management. The results of this dynamic change in customer experience leads to reduced churn and increased customer loyalty, all while improving efficiencies and managing OPEX.

*This is a custom webinar
**Forrester Research 2007-2012, Customer Experience Index Studies

Getting Ready for the Future of TV Delivery - Cloud-Shifting

The world of video services has reached a critical inflection point, facing unprecedented changes in consumer behavior, new market entrants, and a host of new business and technical challenges.

In a drastic shift from just a few years ago, consumers now expect that they can watch any content, anywhere, on any screen or any device, at any time. Although it's an exciting time to be a consumer, it's quite a challenging time for service providers, mobile operators, and broadcasters and content providers seeking to meet these expectations.

A key concern for network operators and online providers is rolling out these new services in a faster and scalable manner. Another prime concern is developing and supporting the flexibility to manage video preparation and delivery across various networks, to various devices, in an optimal manner.

A strong foundational infrastructure is required to support such advanced applications and services.

Tune into this Webinar to learn how Cloud-based architectures and solutions can:

• Reduce operational complexity
• Deliver an economical, scalable and open/modular foundation
• Automate workflow management
• Deliver services to multiple screens

Bonus Offer:
Registrants of this webinar will also receive complimentary access to the January 2013 Heavy Reading White Paper "Cloud Shifting: Enabling the Future of TV Delivery"

The Road to True 'TV Everywhere'*

Today's multi-screen video services have strict functional, operational and business limitations that must be overcome for providers to carry out the transition to a true "TV Everywhere" service. This webinar will explore what it takes to deliver that true TV Everywhere experience to consumers, covering such key topics as content, functionality, delivery systems and monetization.

*This is a custom webinar

The Role of Fronthaul in Making the Case for Cloud RAN

Operators are looking at Cloud Radio Access Networks, or C-RANs, as a less costly way to build out their networks to deliver greater data capacity through more densely deployed radio units. This webinar will explore how wireless fronthaul solutions are instrumental in making the business case for this emerging RAN concept.

What's Really Happening in Your 40G & 100G Network?

Every service provider knows that granular network visibility plays a vital role in helping operational teams solve problems and roll out new products faster by showing them exactly what's going on inside the network. But as today's 10G links fill up and organizations begin to make the transition to 40G and 100G in their production networks, it's becoming harder and harder to get the level of visibility necessary for effective network management.

Architecting Dynamic, CE 2.0-Enabled Carrier Cloud Networks

The telecom industry is moving in the direction of a broadband utility model in which utility computing and storage capabilities are connected by low-latency Ethernet and wavelength services and are delivered to a customer - with an on-demand option - through a single Ethernet user network interface that can handle many applications with SLA guarantees. But more needs to be done for operators to build on-demand cloud networks with broad service coverage. This webinar will explore what innovations are possible in Carrier Ethernet 2.0, MPLS, packet-optical, access, and software technologies to evolve toward a network architecture better optimized for cloud service delivery.

Future Coherent Interconnect Technology for Networking Applications

This webinar will explore the market demands and benefits of using a low-latency, coherent interconnect at the core of a next-generation networking SoC with multiple CPU cores and hardware accelerators. It details the technical challenges and looks at a solution for a coherent interconnect with integrated cache and support for DDR3 and DDR4 memories. This webinar also describes a next-generation networking SoC architecture built around a coherent interconnect and available to OEMs as a standard product or custom solution.

SDN and NFV: What Role for DPI?

Software-defined networking (SDN) and network functions virtualization (NFV) promise to revolutionize the way services and applications are delivered through telco networks, but much of the detail on exactly how they will be implemented remains undefined. In this Webinar, we consider the specific case of deep packet inspection (DPI), which is widely used in existing networks. What role will it play if and when network functions are virtualized and SDN principles have been adopted? The Webinar will argue that DPI will be at least as important as it is now, making it essential to define how and where it is deployed.

M2M Order Management at Hughes Telematics Right First Time, Right Every Time

In this webcast David Cook -- Enterprise Architecture Director at HTI -- will share with you:

• How HTI reduced its TCO and accelerated time to value by adopting a holistic approach for the Concept to Cash processes, including Offer Design, Order Capture and Order Delivery.
• How selecting the right implementation team and leveraging Oracle's Solution DrivenDesign process were critical to a swift and successful deployment
• How to deploy a robust, flexible, and standards-compliant Order Management solution in less than six weeks.

Re-inventing Real-time BSS to Drive Mobile Broadband Value

Higher data speeds, accelerating smartphone penetration and an expanding universe of applications are transforming the mobile communication landscape. As service providers explore opportunities for new value propositions and business models, the importance of real-time charging and policy as an enabler for customer intimacy and innovation is growing. Contemporary real-time platforms developed in the 1990s for the simpler demands of voice are proving severely limited in supporting the extreme performance and complexity demands of connectionless mobile data applications. Service Providers have been locked into technology that is based on Online Transaction Processing principles developed 40 years ago. They are consequently forced into deep and unpredictable trade-offs between flexibility, scalability and affordability - limiting their ability to innovate and forge new business models. The time has come to re-invent BSS and unlock the value of CSP core assets.

This webinar will:

• Explore the growing value of real-time for mobile broadband
• Explain why limitations with existing real-time BSS cannot be solved through scaling or optimization
• Introduce Parallel-MATRIXX technology, a completely new approach to real-time BSS offering 100x or greater performance improvements even for the most complex services and business models

Get There Faster With Mobile Virtualization

Virtualization technology is a game-changer that is accelerating innovation across the "Internet of things" -- from smartphones to feature phones, and from M2M devices to connected cars. In countries such as India and China, mobile virtualization enables OEMs to offer feature-rich devices at an affordable price point. In mature markets, it is enabling consumers to bring their own device (BYOD) to work without the associated security risks to the enterprise network and corporate intellectual property.

IDC believes that the benefits of virtualization technology can be significant to manufacturers and operators, and that an unprecedented opportunity awaits in expanding use of virtualization beyond smartphones and tablets to the growing number of wirelessly connected devices, sensors, machines and automotive vehicles.

This webinar brings together industry experts from IDC, ARM and Red Bend Software to discuss how virtualization technology is the key to accelerating innovation in next-generation smartphones, connected devices and automotive vehicles.

Naturally Enhancing Communications with RCS & VoLTE *

*This is a custom webinar.

Managing IPv4 Depletion While Embracing IPv6

AAA Transformation: Is It Time to Update Your Network?

Mobile Customer Intelligence & Analytics

CCAP in Action: Meeting Bandwidth Demand

*This is a custom webinar.

Turning Copper Into Gold*

The Virtual Telco: Security & High Availability Are Key to Virtualization Advantage*

100G & Beyond: Preparing for the Terabit Era

Building Flexible 100G networks for cloud services

Accelerating Turn Up With a Streamlined Testing Process

• The symbiotic relationship between OSNR and BER
• Why at least some BER testing might be redundant
• How OSNR testing can predict the success (and therefore the need) of a BER test
• How streamlining this process saves opex
• How you can get to the troubleshooting stage much quicker if needed

6 Smart Ways of Driving Value to Your Mobile Broadband Business*

• Six smart ways to drive value to your mobile broadband business: “Incentivist," “Add-on," “One Trick Pony," ” Management," “Here & Now," and “Invisible.”
• Innovative business model examples from operators around the world
• Profitable prepaid smartphones: How can operators ride the prepaid smartphone growth wave in Southeast Asia and Oceania?

A Next-Generation Policy Crash Course: Ensuring That Your Policy Management Solution Has a Future

Create Competitive Advantage with Instant Bandwidth

Not Live Enough: Why Maximizing Multiscreen Services With Live TV Is Key to Meeting Customer Expectations

Inventory Rationalization: Key to Enabling Efficient & Profitable Network Growth*

*This is a custom webinar

4G Mobile Broadband Evolution to LTE-Advanced: Release 10, Release 11 & Beyond

Getting Dynamic With VoD Ads*

This webinar will look at what the Europeans, Comcast, other major U.S. MSOs, and the cross-industry Canoe Ventures consortium are doing with dynamic VoD ads, the technical, operational and competitive challenges that they must overcome, and the opportunities that lie ahead. The webinar will also address the Internet video ad market, which is already a multibillion-dollar industry with a worldwide presence.

*This is a custom webinar.

Customer Experience Management: Real demand. Real experiences. Real solutions.

Implementing SBCs in the Enterprise: Understanding Market & Service Drivers

Next Generation Backhaul for Small Cells

Cloud Intelligent Network*

Although tools for traffic management have been used in IP/MPLS networks for a number of years, the emergence of software defined networks (SDNs) has heightened interest in the concept of centralized network controllers and traffic management. In this webinar we explain how the Cisco Cloud Intelligent Network, utilizing technologies including Cisco Network Positioning System and Demand Engineering, can address these challenges and transform your existing infrastructure into a cloud-ready service that moves beyond a best-efforts approach.

*This is a custom webinar.

Boost the performance of mobile broadband networks by leveraging a hybrid SON architecture

Big Game Changers for Telco

Beyond SLAs: Managing QoE in the Cloud Realm

Extensibility: The Key to Maximizing Caching Investments

Managing RAN Congestion: An Access or Core Network Problem?

Metro SDNs – Virtualizing the Network & the Services Edge

Service Agility & the Innovative Edge: Expanding Opportunities in the Rise of Cloud-Based Services*

These new services bring with them an important new set of enabling technologies to transform edge network architectures in support of the new revenue streams. On top of already available advances in the performance, capacity and modularity of underlying network elements, operators are transforming edge network capabilities with advances in virtualization, automation and open software environments to deliver the agility, value and new experiences their customers desire.

Join us in this webinar to learn about an architectural framework for enhancing edge network designs to deliver this new range of services. And learn how leading service providers are harnessing key building blocks within this framework to make their edge network infrastructures an integral part of new and innovative cloud-based services. Deployments and use cases currently under way demonstrating the value of the new network designs will be presented.

Attendees will also be provided a copy of the new Heavy Reading white paper, "The Innovative Edge: The Rise of Cloud-Based Services."

*This is a custom webinar.

Integration of Trusted & Untrusted Wi-Fi Into the Mobile Packet Core

Addressing BSS/OSS Challenges to Meet Enterprise Needs*

Beyond Fair-Usage: New Policy And Charging Use-Cases In Practice*

*This is a custom webinar.

Rethinking Service Assurance for Rapid Cause Analysis in the Age of the Cloud

Mobile Backhaul – Differentiates your Mobile Broadband strategy

CEM Budgets on the Rise, Key to Service Provider Profitability*

Customer experience management (CEM) is a broad topic, with many facets, and service providers are approaching CEM from different starting points. This webinar will provide research results from CEM decision-makers from within the service provider community. The study garnered insights into service provider thinking and plans regarding CEM and examined the most important factors influencing CEM investments, critical functions for CEM-driven differentiation, attitudes toward CEM-related metrics and the drivers (and barriers) for CEM deployments.

This research was completed through a joint study between Light Reading and Alcatel-Lucent’s Market and Consumer Insight team, which investigates links between consumer behavior and market and technological trends to help Alcatel-Lucent and its clients make more informed and effective business decisions.

*This is a custom webinar.

Driving Growth Through Pre-Paid Broadband*

OpenFlow & the New Ethernet Game Plan*

*This is a custom webinar.

Optical Transport Architectures for the Cloud

Strategic Analytics: Turning Big Data Into a Big Advantage*

• Integrate data from Planning, Operations, and other departments to find hidden opportunities
• Make faster, more informed network and customer decisions, with the data to back them up
• Identify new market and service opportunities before their competition
• Get an intimate understanding of their customers' preferences in order to improve retention rates
• Drive a measurable improvement in revenue, network performance and operational efficiency
   

Scaling Policy Deployment

LTE Components Drive Multimode Mobile Broadband*

Benchmarking EPC & the Mobile Packet Core*

Defending the Mobile Network Against Security Attacks

CCAP: The Road to Cable Convergence

“Like a Bird on a Wire Testbed”
How service providers & carriers can increase efficiency in a multi-vendor testing environment while maintaining independence*

Join us and learn how to:

1. Manage the network testing lab inventory while being able to filter the exact information you care about
2. Intuitively create complex test topologies, faster
3. Use a physical layer switch to simplify equipment setup matrices
4. Spend time and effort on the crucial testing rather than on preparing your environment

From Operator Control to Subscriber Control: Policy Management for LTE Profitability*

As operators deploy or plan to deploy 4G/LTE networks, next-generation policy management is an essential requirement, enabling operators to innovate and reach unprecedented levels of customer satisfaction. Attend this webinar to find out how!

*This is a custom webinar.

Significance of DNS for Growth of IP Data

Evolving IP Networks for the Networked Society

4G RAN Evolution – Small Cells, Carrier Wi-Fi & Cloud RAN*

Evolution of Mobile Device Management to Tackle Enterprise BYOD

Beyond Cloud Ready: Building a Cloud Infrastructure for a Manageable, Billable Cloud*

OTT Apps: Are you ready for it before users are?*

*This is a custom webinar.

Smartphones Unlock Opportunities

DSL Acceleration: Making It Work*

Optimizing the 3G & 4G Mobile Internet Experience

Make Way for Gateways (Gateway to Video Heaven?)

Networks' New Requirements for High QoE*

Network Versatility in this context refers to the ability of the network to scale in two dimensions: Data Plane and Control Plane. Control plane traffic is generated by network elements and more recently by smartphones to keep the network operation up and it does not generate any direct income for the operator. Control plane scaling points to the ability of the network to process the network-generated protocol messages in a deterministic manner -- this has been a silent issue for the operator recently, e.g., LTE networks generate an average of ten times more control plane messages than its predecessors. In the data plane, Versatility will require that a network continue to operate even in adverse conditions per expected traffic storms, generated by high volume of data, e.g., video (fixed line or mobile).

Multi-App Support refers to the ability of the operator to offer the applications that its market demands, in a quick manner. The operator has to be able to deploy the service quickly to remain competitive and eliminate any opportunity costs. For example, fast delivery of video is now a necessity for all parties: the end user, the operator and the content provider. Since priority is the operator’s main asset in service offering, it is necessary that the operator has the tools to prioritize the content and its delivery. Techniques to facilitate and prioritize services, e.g., content caching and deep packet inspection, enable the operators to generate income from both the subscriber and the content provider.

Deployment of business and residential services in both fixed and mobile networks require versatility and rapid deployment of applications to ensure the expected investment returns for the operators. In this seminar, we will discuss both variants and show that each will have a profound impact on the network operations and business viability.

*This is a custom webinar.

Architecting Efficiency Into 100G Optical Transport Networks*

Join XO Communications, Infinera and Heavy Reading as they share a framework for evaluating the ripple effect architectural decisions have on the efficiency and expense of deploying optical transport networks.

*This is a custom webinar.

Bring Your Own Device (BYOD): Challenges…And Additional Revenues*

A recent global survey -- sponsored by Amdocs and conducted by Heavy Reading in April 2012 -- fully explored BYOD, including the main challenges, regional differences, benefits and expected demand. Please join Uri Gurevitz from Amdocs and Ari Banerjee from Heavy Reading in this webinar where they will discuss how to use BYOD trend to differentiate your organization, as well as a description of other market trends expected to dominate the enterprise customer segment in the coming years.

*This is a custom webinar.

'Unified MPLS' – Extending MPLS Transport From the Core to the Access of Mobile & Wireline Networks*

*This is a custom webinar.

Multicore Packet Processing for Carrier Networks

Integrating Policy and Charging*

*This is a custom webinar.

Managing Mobile Video, Profitably*

Ethernet/MPLS for the Cloud

Utilizing Community-Based Approach to Simplify Cloud Management*

In this webinar we will discuss how a community-based approach toward cloud management will allow more responsive network capacity management and real-time problem resolution for complex converging networks. This provides a truly integrated experience to instantly access vital network and service information and collaborate with cross-organizational support groups across the globe.

*This is a custom webinar.

Ethernet Service Management

Ensuring Digital Video Quality

Delivering Cost-Effective Carrier-Grade Systems Using ATCA

LTE TDD & FDD Convergence in Europe*

The webinar will showcase the world's first LTE TDD/FDD dual-mode network being deployed by ZTE for Hi3G Access AB in Sweden. ZTE will highlight the benefits of its Uni-RAN SDR (Software Defined Radio) advanced dual-mode LTE base station technology for an end-to-end converged network solution housing three different mobile standards in the same physical infrastructure, including 3G HSPA+ and LTE TDD and FDD.

Mobile Content Delivery: Why a CDN approach?

Authentication as a Service for LTE*

*This is a custom webinar

WiFi Offload: The Service Provider Business Case

This is a custom webinar.

The Shift to Small Cell: The 4G Game Changer*

*This is a custom webinar

Optimizing Cloud-Based Video Delivery*

*This is a custom webinar.

Delivering Intelligent Policy and Charging in the Mobile Broadband Age

Monetizing Subscriber Data Management

Join Ericsson, Huawei and Infobright on May 15 as we discuss some of the key use cases, implementation principles and technological challenges that arise from the need to store and analyze ever-increasing volumes of data.

EPC: The Engine for Innovation in Mobile Networks*

Innovation is just one area that will be discussed. We will also look at scalability and performance, mobility and IP features, and also at some of the services that must be supported in the years to come. Joining us to talk about these topics are Gabriel Brown, Senior Analyst with Heavy Reading, and Steve Hratko, Product Marketing Manager for Mobility with Juniper Networks.

*This is a custom webinar.

DPI & Beyond: The New Use Cases That Are Driving the Market*

*This is a custom webinar.

Cisco Prime: Accelerating Time-to-Value of Network Equipment & Technologies*

When network equipment is supported by a comprehensive suite of network management software, such as Cisco Prime, OSS projects will be easier to manage and as a consequence, represent a lower risk of failure, lateness or going over budget. A comprehensive solution also provides ongoing operational savings as processes can be run faster and more accurately and consume fewer resources, to provide year-on-year savings. The goal of this presentation is to help you learn about:

• The market trends and challenges that service providers face today
• The framework for a comprehensive network management suite optimized for today’s complex ecosystem
• How Cisco Prime meets this framework and helps service providers achieve their business goals -- including cost, quality and revenue requirements
• The metrics that can be used to build tangible business benefits when creating a business case for the use of Cisco Prime

All attendees will be given Exclusive Access, 30 days prior to public release, to the following white paper:

Analysys Mason: Potential Business Benefits of Cisco Prime This paper discusses how Cisco Prime can help CSPs address cost, quality and revenue requirements in achieving their business goals. It also provides guidance on the metrics that can be used to build tangible business benefits when creating a business case for the use of Cisco Prime.

*This is a custom webinar.

Introduction to Carrier Ethernet 2.0 Certification*

The Impact of CSRIC’s 'US Anti-Bot Code of Conduct' – Detecting Botnets in Service Provider Networks*

Content Security Requirements for Multi-Screen Video Services

IPv6: The Transition Is Here*

*This is a custom webinar.

Scaling Real-Time Data Center Applications

OTT Everywhere: Trends & Lessons From the Emergence of Multiscreen Video Delivery

Administering IPv6-Based Cloud Intelligent Networks*

Identity Services: The New Market Collateral*

The New Generation of Transparent Caching

Customer Experience Management: Perceptions, Readiness & Deployments

How to Drive VAS Adoption in India?

Backhaul Planning for LTE Networks

Efficient Ethernet Deployment: Service Activation Made Simple*

*This is a custom webinar.

Storing & Analyzing More Network & CDR Data Without Breaking the Bank*

Exploiting the Benefits of IPX*

*This is a custom webinar.

Evolving the Data Center Critical Cloud Success*

*This is a custom webinar.

Fiber-to-the-Antenna Testing*

Choosing the Right Strategies for Delivering High-Value, SLA-Backed Ethernet Services to Your Business Customers

This webinar will discuss the use of two complementary assurance strategies that enable CSPs to drive value and win business: providing the right SLA, backed by the best choice of assurance techniques that can be demonstrated directly to their customers.

Sensibly Connected: Frameworks Simplify Distributed Systems from Chassis to Cloud and Beyond*

• Characteristics of a useful messaging framework
• The value of a system-wide debug and trace framework
• How a unified management framework can simplify application development
• The capabilities of a world-class high availability framework

There are many different types of distributed systems. One or more of the frameworks described here can speed development, simplify deployment, and streamline management and maintenance of products in the field.

*This is a custom webinar.

Delivering Performance-Assured Ethernet*

Cloud Economics: Putting the Operational Principles of the Cloud to Work for You

*This is a custom webinar.

The Cloud: Partnering for Growth*

Leveraging a partner helps accelerate communications service providers' (CSPs) ability to become cloud service providers. In this webinar, we will explore the challenges and opportunities for CSPs looking to offer cloud services including:

• Why cloud? Why now?
• Monetizing cloud services
• How CHR Solutions has enabled CSPs to become successful cloud providers

Register today and learn how to get into the cloud business quickly and confidently and how a strategic partner like CHR Solutions plays a critical role in your success.

*This is a custom webinar.

The Central Role of OTN in Packet-Optical Switching

Don't Count DSL Out Yet

Reducing TCO with High Performance Policy Servers

*This is a custom webinar.

100G Transport: Technology & Components

Mobile Network Security Solutions For The Small Cell Era*

Optimizing Telecommunications Links for Data Center Connectivity

Considerations for a Next Generation of Mediation – Addressing the Data Explosion vs. Monetization Balancing Act

Making the IPv6 Transition for Cable*

In this special 90-minute Webinar, we will spell out how cable providers can upgrade to IPv6 while simultaneously supporting older IPv4 addresses for their existing broadband customers. With our team of industry experts, we will examine the technical and operational challenges that must be overcome and explore the different technology enablers that can be deployed.

*This is an Industry Initiative webinar.

Telco Cloud Proposition: Making Cloud Profitable for CSPs*

*This is a custom webinar.

High-Performance Firewalls for 4G-LTE Networks*

Video Optimization for Mobile Operators

Utilizing CEM to Deliver End-to-End Customer Experience

Next-Generation Packet Gateways for Evolved Packet Core for Multi-Access Including 4G-LTE*

Creating Successful M2M Business Operational Models

The Future for Policy Enforcement and Network Probes*

This webinar and related white paper will discuss the pros and cons of each approach discussing both technology and commercial challenges and the role COTS (commercial off-the-shelf) products can play in addressing these challenges.

*This is a custom webinar

Integrated Policy & Charging in the Mobile Broadband Age*

Cloud Infrastructure & Services: Reality Check With an Expert Roundtable*

Beyond MPLS: The Network as the Cloud-Computing Delivery Platform

Meeting the Cable Mobile Challenge

The AAV Model For Backhaul Wholesalers: Opportunities In International Markets*

Multi-Screen Gateways: Paving the Way to IP Video*

*This is a custom webinar.

Extending Connection-Oriented Ethernet End-to-End Using MPLS-TP

Building Next-Generation Packet-Optical Transport Networks for Asia

Platform Flexibility for All-IP Networks in the LTE Era*

*This is a custom webinar.

The Emerging 100GE Network Era

Structuring Mobile Applications & Content for Performance & Revenue Gains*

Join us and Equinix customer Cotendo as we discuss components of mobile application and content enablement as well as next-generation architectures designed to improve performance, reduce costs and drive revenue. We'll explore metric-based case studies on mobile enablement and solutions that provide interconnectivity to major components of the mobile ecosystem in order to satisfy the next wave of mobile data growth.

*This is a custom webinar.

Voice Over LTE: A Foundation Service for All-IP Mobile Networks

Deploying 100G Transport Today

Adopting Adaptive Video Streaming