IBM Using AI to Enhance Operations & Create Opportunities in Telecom
Date / Time: Friday, February 17, 2017, 11:00 a.m. New York/ 4:00 p.m. LondonOverview:
Machine learning as well as artificial intelligence (AI) have come a long way in last ten years. IBM Watson super computer beating the world champions in the game of Jeopardy in 2011 marked the beginning of a new era – the era of cognitive computing. What does this mean for telecom and why should you care as a telecom executive?
Cognitive solutions can deliver as much as a 30% reduction in call volume for your call center, saving tens to hundreds of millions of dollars per year for customer care in telecom. Marketing can deliver highly tailored campaigns in real time to increase revenue and profits. Network operations can anticipate and avoid congestion during peak usage periods such as sporting events and holidays, reconfiguring existing capacity to deliver superior customer experience. However, it's not just about current opportunities; it's about building future AI capabilities to take advantage of the Internet of Things (IoT) and provide enhanced data analytics and security intelligence as valuable add-on services.
Learn all about latest developments in cognitive solutions for telecom with client case study insights and best practices for optimal system design and deployment.
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