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IBM Using AI to Enhance Operations & Create Opportunities in Telecom
Date / Time: Friday, February 17, 2017, 11:00 a.m. New York/ 4:00 p.m. London
Overview:
 
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Speakers
Steve Bell, Senior Analyst, Heavy Reading

Gaurav Deshpande, Sr. Program Director, Analytics Industry Marketing, Communications Sector, IBM

Machine learning as well as artificial intelligence (AI) have come a long way in last ten years. IBM Watson super computer beating the world champions in the game of Jeopardy in 2011 marked the beginning of a new era – the era of cognitive computing. What does this mean for telecom and why should you care as a telecom executive?

Cognitive solutions can deliver as much as a 30% reduction in call volume for your call center, saving tens to hundreds of millions of dollars per year for customer care in telecom. Marketing can deliver highly tailored campaigns in real time to increase revenue and profits. Network operations can anticipate and avoid congestion during peak usage periods such as sporting events and holidays, reconfiguring existing capacity to deliver superior customer experience. However, it's not just about current opportunities; it's about building future AI capabilities to take advantage of the Internet of Things (IoT) and provide enhanced data analytics and security intelligence as valuable add-on services.

Learn all about latest developments in cognitive solutions for telecom with client case study insights and best practices for optimal system design and deployment.



 

Steve Bell, Senior Analyst, Heavy Reading
Steve's coverage at Heavy Reading includes the Internet of Things (IoT) and related technologies, focusing on the evolution of the mobile Internet and its impact on digital life. Steve joins Heavy Reading with more than two decades of experience as a strategy, marketing and technology advisor, analyst, speaker and commentator on the mobile Internet and the emerging IoT space. He previously worked with Motorola in Germany, the U.K. and the U.S., where he led technology roadmapping, strategy, product and business development teams that developed 2G, 3G and 4G cellular devices for the global market. In addition, Steve is an entrepreneur who has founded two companies: KeySo Global LLC, an analysis and advisory firm specializing in strategy, marketing and innovation, with a focus on mobile technology; and My City Tag LLC, a digital city services platform with an initial market focus on parking. Steve holds a First Class B.A. Honors degree in Business from Kingston University, England.

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Gaurav Deshpande, Sr. Program Director, Analytics Industry Marketing, Communications Sector, IBM
At IBM, Gaurav Deshpande leads Industry marketing for Communications Sector (Telecommunications, Energy & Utilities, Media & Entertainment) for the IBM Analytics Portfolio. Gaurav works with IBM software, hardware and services to identify and accelerate use cases and solutions with IBM’s clients globally to deliver hundreds of millions in business benefits. Key areas Gaurav and IBM Analytics industry marketing team see evolving in the communications sector include proactive care, real-time contextual marketing, advanced network analytics, personalized customer experience, customer data monetization and new business model and service creation.

Gaurav has been with IBM for 12 years and joined IBM via acquisition of Trigo Technologies. Prior to IBM and Trigo, Gaurav spent 8 years with i2 Technologies, where he created the market category for advanced supply chain management and oversaw creation of products that drove 50% of i2's revenue and 80% of the profits. Gaurav delivered 40% compounded annual growth in sales for i2 supply chain management with focused marketing tactics and sales enablement.

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Gaurav Deshpande, Sr. Program Director, Analytics Industry Marketing, Communications Sector, IBM
At IBM, Gaurav Deshpande leads Industry marketing for Communications Sector (Telecommunications, Energy & Utilities, Media & Entertainment) for the IBM Analytics Portfolio. Gaurav works with IBM software, hardware and services to identify and accelerate use cases and solutions with IBM’s clients globally to deliver hundreds of millions in business benefits. Key areas Gaurav and IBM Analytics industry marketing team see evolving in the communications sector include proactive care, real-time contextual marketing, advanced network analytics, personalized customer experience, customer data monetization and new business model and service creation.

Gaurav has been with IBM for 12 years and joined IBM via acquisition of Trigo Technologies. Prior to IBM and Trigo, Gaurav spent 8 years with i2 Technologies, where he created the market category for advanced supply chain management and oversaw creation of products that drove 50% of i2's revenue and 80% of the profits. Gaurav delivered 40% compounded annual growth in sales for i2 supply chain management with focused marketing tactics and sales enablement.

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