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The Future of QoE Monitoring in Virtualized Networks
Date / Time: Tuesday, November 15, 2016, 11:00 a.m. New York / 4:00 p.m. London
Overview:
 
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Speakers
Sandra O’Boyle, Senior Analyst, Customer Experience and Analytics, Heavy Reading

Scott Sumner, Director, Business Analytics, Accedian Networks

Operators are challenged to deliver network performance, network coverage and a better user experience, as well as launch new digital services more quickly at competitive prices.

At the technology level, operators are transforming networks and IT systems to be virtualized, software-based, cloud native and more agile in terms of launching new services. How customers actually experience quality of service (QoS) needs to be monitored, as well as performance at a network or QoS level – across physical and virtual networks. This becomes even more critical in virtualized networks where services will be activated in real-time and need to be tested, fulfilled and assured in an automated fashion.

In September 2016, Heavy Reading surveyed more than 90 mobile operators globally to understand their future plans for QoS and QoE performance monitoring during the transition to virtualized networks. This unique research uncovers critical insight into how operators are addressing their needs.

Join Scott Sumner, director of business analytics at Accedian, and Sandra O'Boyle, senior analyst at Heavy Reading, as they share operator insights across key regions and discuss cost-effective strategies for monitoring the performance of virtual infrastructure and critical services.



 

Sandra O’Boyle, Senior Analyst, Customer Experience and Analytics, Heavy Reading
Sandra leads Heavy Reading’s research on customer experience management and customer analytics related to the network and services, customer care, billing and marketing. Sandra also looks more broadly at how service providers are reinventing digital operations with a "customer first" focus and adopting big data strategies. Sandra brings to these areas an excellent understanding of the competitive issues and market trends shaping the telecom and IT sectors. Sandra joined Heavy Reading from Rohde & Schwarz’s ipoque, a network traffic and subscriber analytics vendor, where she worked in strategic product marketing. Prior to that, Sandra spent more than ten years as Research Director for the global business network and IT services practice at Current Analysis covering enterprise cloud and network services, and advising operators, IT service providers, vendors, and enterprises. She has also held editorial research positions at PC World and The Industry Standard in San Francisco. Sandra is based in Amsterdam.

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Scott Sumner, Director, Business Analytics, Accedian Networks
Scott Sumner has extensive experience in wireless, Carrier Ethernet and service assurance. He has more than 15 years of experience, including roles as GM of Performant Networks, Director of Program Management and Engineering at MPB Communications, VP of Marketing at Minacom (Tektronix) and Aethera Networks (Positron/Marconi), Partnership and M&A Program Manager at EXFO, as well as project and engineering management roles at PerkinElmer Optoelectronics (EG&G). Scott has participated in numerous acquisitions and industry partnerships, and has authored numerous patents and conference papers on telecommunications technology.

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