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Reliability, Availability, and Serviceability at Cloud Scale
Date / Time: Wednesday, June 15, 2016, 12:00 p.m. New York/ 5:00 p.m. London
sponsored by
Caroline Chappell, Principal Analyst, NFV & Cloud, Heavy Reading

Ian A. Hood, Chief Architect, Red Hat

All of a sudden, as many operators are faced with fierce market competitors attracting their customers with personalized alternatives, technologies like SDN, NFV, and 5G hold the key to adapting to the networks of the future. While all of these have the potential to transform their businesses with innovative new services, operators are also looking to ensure that they can continue to offer the service-level guarantees their customers expect. As we drive forward to new levels of scale, service providers and their customers are proactively changing their development and operational strategies. This session will provide insights on how service providers and vendors alike are applying and balancing the use of open source innovations, resilient service and application software, automation, DevOps, service assurance and analytics to add value for their customers and business partners.


Caroline Chappell, Principal Analyst, NFV & Cloud, Heavy Reading
Caroline leads Heavy Reading's research into service provider cloud adoption for internal IT, enterprise service delivery and network functions virtualization (NFV) purposes. She also covers technologies that support telco application development and delivery and customer experience management. She is currently tracking the impact of SDN and NFV on telecom organizations and has a major interest in the new architectures and management systems needed for operating SDN and NFV-based networks.

Caroline has more than 25 years' experience researching and writing about the information and communications technology industry for global analyst firms and publications, and has led major research projects for communications service providers, vendors, financial institutions and government bodies. She is an authority on the global wholesale telecom industry, and her work synthesizes a broad understanding of technology innovation with a deep knowledge of telecom market dynamics.

She is based in the U.K..

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Ian A. Hood, Chief Architect, Red Hat
Ian is Chief Architect, Global Service Provider for Red Hat, a leading provider of open source technologies. Ian brings more than 30 years of engineering and telecommunications technology leadership to Red Hat. Acting as a catalyst and trusted advisor, Ian brings together a wealth of industry and open source community insight to help our customers flourish in the digital transformation era. More recently, Ian was responsible for global service provider architecture at Cisco, leading its SDN/NFV vision and business transformation strategy.

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Matt Branda, Director, Technical Marketing, Qualcomm Technologies, Inc.
Matt Branda leads the Technical Marketing activities at Qualcomm focused on LTE Advanced LTE Advanced Pro and 5G. He brings over 15 years of experience in technical marketing, product marketing, product management and business development for industry-leading chipsets and technologies. Prior to joining Qualcomm in 2013, Matt was Director of Product Management at Cypress Semiconductor.

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