& cplSiteName &
BSS and OSS Modernization – the Lynchpin of Telco Digital Transformation
Date / Time: Wednesday, December 13, 2017, 9.00 a.m New York / 2:00 p.m London
Overview:
 
sponsored by


Speakers
James Crawshaw, Senior Analyst – Heavy Reading

Ivan Cairo, Director of Business Development – ZTEsoft

Richard Doughty, Business Development Director, Cerillion

Rick Kapani, Chief Executive Officer - Apptium

What do mining companies, fashion brands and banks have in common? They are all talking about digital transformation. The telecom and financial services industries are ahead of most other verticals in their digital transformation though they remain well behind digital natives such as WhatsApp and Alipay. Just as “banks are now IT companies selling financial solutions” (to quote a Boston Consulting Group report), telecom operators are now IT companies selling connectivity and value-added services. And the core components of telecom IT are OSS and BSS. While the vast majority of telecom capex goes on network infrastructure, the IT systems which manage this infrastructure, and the customer-facing applications on top, are critical to transforming the business.

This webinar we will examine digital transformation in the telecom industry through the lens of Business and Operational Support Systems. The key aspects of OSS and BSS transformation we will discuss include:

  • Improving the customer experience – meeting customer expectations for ease of ordering and problem resolution; making personalized new offerings based on data analytics.
  • Accelerating time to market – turning operators into service aggregators (the platform play) for third parties (e.g., Netflix, Spotify, Deezer, financial services, utilities, etc.), similar to the app store concept for smartphones. The platform opportunity is not just about consumer services but also encompasses the myriad B2B2X opportunities that IoT entails.
  • Increasing the agility of operations – increasing automation and the ability to rapidly respond to new customer requirements.
  • Unleashing internal innovation – adoption of DevOps and a fast-fail mentality to unleash the creative potential within a telco's own workforce and provide an attractive environment for recruitment.


  •  

    James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading
    James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

    Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

    James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

    close this window

    Ivan Cairo, Director of Business Development – ZTEsoft
    Mr. Ivan Cairo is the Director of Business Development as part of the Global Marketing Unit in ZTEsoft. He is in charge of defining sales and marketing strategies implemented across sales channels and to promote ZTEsoft catalogue of products and services.

    Mr. Cairo has more than 20 years of hands-on experience delivering value and developing business in the Telecom industry for some of the most important global players in the OSS/BSS domains. With strong background running engineering, system integration, consulting and product marketing positions, Mr. Cairo has developed a comprehensive understanding of today’s industry situation and the major challenges it is facing, together with a solid vision of the solutions and practices required to enable a successful transformation of the industry in the IoT times.

    close this window

    Richard Doughty, Business Development Director, Cerillion
    Richard has eighteen years’ experience working in the telecoms software sector, with a strong focus on customer engagement complemented by deep technical experience spanning convergent charging, CRM, billing, provisioning and application integration, for fixed, mobile, cable and multi-service CSPs. As Business Development Director at Cerillion, Richard is responsible for sales of the company’s Enterprise BSS/OSS suite and SaaS product lines on a global basis.

    close this window

    Rick Kapani, Chief Executive Officer - Apptium
    Rick Kapani is Apptium’s Chief Executive Officer charged with aligning technology development and corporate strategy to enable Apptium to anticipate, shape, and lead major market transitions. He brings business acumen, people management skills and strategic vision in his leadership role. Over the years, he has been an integral part of the company while working closely with the top management in charting growth strategy by understanding his customer’s perspective through emphasis on discovery. In his previous roles, Rick has served in hands on technology, leadership and executive positions at Architel Systems Corporation, Nortel Networks, MetaSolv, and ConceptWave. He has worked with service providers around the globe, gaining a deep understanding of the challenges facing the service provider industry. Rick carries over 20 years of Technology and Telecommunications experience which has been widely recognized for his creative mindset and visionary leadership. He has served on government initiatives, industry advisory boards, and charitable and community organizations. Rick holds a Bachelor of Science degree in Computer Science and has attended the Executive leadership program at MIT.

    close this window

    Ramesh Prabagaran, Vice President of Product Management, Viptela
    Ramesh Prabagaran has a track record of bringing disruptive and innovative networking products to market focused on carriers and enterprises. At Viptela he is responsible for the product strategy, vision and execution along with strategic partnerships. Prior to Viptela, Ramesh was at Juniper Networks as a senior product line manager establishing the product vision for enterprise and datacenter routing products (M and MX Series), and WAN-focused solutions for Fortune 100 companies.

    Ramesh holds a Master of Science in Computer Engineering from University of Kansas, and a Master of Business Administration from the Haas School of Business at UC Berkeley.

    close this window


Webinar Archive Registration

To register for this webinar, please complete the form below. Take care to provide all required information (indicated in red). Press Register to complete your registration. If you have already registered for our site or for one of our webinars, you may login to register without re-entering your information.
Email Address *
Username *
Create a Password
Re-enter Password
First Name *
Last Name *
Job Title *
Company *
Address *
City *
State / Province *
ZIP / Postal Code *
Country *
Phone Number *
What is your area of business? *
Company Annual Revenues *
What is your job function? *
If you selected "Other" above, please clarify your answer.
Please indicate your agreement to the Privacy Policy and Terms of Use for this web site. *
I agree to abide by the Privacy Policy and Terms of Use.
Occasionally our sponsors may want to send you information about exciting new products and services. If you would like to receive these solicitations, please check this box.
Please indicate your agreement to Light Reading's Webinar Agreement for this webinar. *
I agree to abide by the Light Reading Webinar Agreement (printed in the box below).
Featured Video
From The Founder
Light Reading founder Steve Saunders grills Cisco's Roland Acra on how he's bringing automation to life inside the data center.
Flash Poll
Upcoming Live Events
February 26-28, 2018, Santa Clara Convention Center, CA
March 20-22, 2018, Denver Marriott Tech Center
April 4, 2018, The Westin Dallas Downtown, Dallas
May 14-17, 2018, Austin Convention Center
All Upcoming Live Events
Infographics
SmartNICs aren't just about achieving scale. They also have a major impact in reducing CAPEX and OPEX requirements.
Hot Topics
Project AirGig Goes Down to Georgia
Dan Jones, Mobile Editor, 12/13/2017
Here's Pai in Your Eye
Alan Breznick, Cable/Video Practice Leader, Light Reading, 12/11/2017
Verizon's New Fios TV Is No More
Mari Silbey, Senior Editor, Cable/Video, 12/12/2017
Ericsson & Samsung to Supply Verizon With Fixed 5G Gear
Dan Jones, Mobile Editor, 12/11/2017
Juniper Turns Contrail Into a Platform for Multicloud
Craig Matsumoto, Editor-in-Chief, Light Reading, 12/12/2017
Animals with Phones
Don't Fall Asleep on the Job! Click Here
Live Digital Audio

Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.

During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.

She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.

Like Us on Facebook
Twitter Feed