Swisscom Shares Operator Insight on Enhanced In-Home Wi-Fi Experience
Date / Time: Tuesday, October 17, 2017, 9:00 a.m. New York/ 2:00 p.m. LondonOverview:
As the number of devices and services connected to the home network increase, service providers need to be able to intelligently manage the home network and provide the superior quality of experience that end users expect.
This role puts enormous pressure on operations and costs as the home network becomes more complex, making it harder for service providers to get a clear view of the network state, devices or changes since initial deployment. Calls to carrier contact centers results in more truck rolls and longer hold times while agents try to diagnose and resolve home issue on the fly. In 40% of cases, the reason behind a poor customer experience lies in the home network (from the residential gateway). Since WiFi is the most popular technology for home Internet services, close to three quarters of home issues are WiFi related.
Join Andreas Arnold, technical cluster lead at Swisscom, and Sandra O'Boyle, senior analyst at Heavy Reading, as they share an operator insight into an entirely new model of customer support with proactive recommendations to improve the in-home network experience – and discover dramatic efficiencies. This webinar will take a closer look at how service providers can take control of the residential WiFi experience and its related soaring costs.
Webinar Archive Registration
To register for this webinar, please complete the form below. Take care to provide all required information (indicated in red). Press Register to complete your registration. If you have already registered for our site or for one of our webinars, you may login to register without re-entering your information.
From The Founder
Upcoming Live Events
March 20-22, 2018, Denver Marriott Tech Center
April 4, 2018, The Westin Dallas Downtown, Dallas
All Upcoming Live Events
May 14-17, 2018, Austin Convention Center
SlideshowsSlideshow: Meet Philo TV
Here's Pai in Your Eye Alan Breznick, Cable/Video Practice Leader, Light Reading, 12/11/2017
Ericsson & Samsung to Supply Verizon With Fixed 5G Gear Dan Jones, Mobile Editor, 12/11/2017
The Anatomy of Automation: Q&A With Cisco's Roland Acra Steve Saunders, Founder, Light Reading, 12/7/2017
You Can't Fix OTT Streaming Problems If You Can't See Them Mike Hollyman, Head of Consulting Engineering, Nokia Deepfield, 12/8/2017
Eurobites: Ericsson Restates Its Financials, Warns of Impairment Charges Paul Rainford, Assistant Editor, Europe, 12/8/2017
December 13, 2017
BSS and OSS Modernization – the Lynchpin of Telco Digital Transformation
December 14, 2017
5G RAN & Access Network Architecture Evolution
Animals with Phones
Live Digital Audio
Like Us on Facebook
Partner Perspectives - content from our sponsors
Huawei Helps Carriers to Scale Up, Scale Out Before 5G
By Ken Wieland, for Huawei
All Partner Perspectives
NFV/SDN: Huawei Looks to the Clouds, Carriers Still On a Journey
By Ken Wieland, for Huawei