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  • SPIT Explained

    Service Provider Information Technology, or SPIT, is Light Reading's term for the evolving set of non-traditional telecom (and data networking) technologies that allow for a greater degree of flexibility in the creation, management, delivery, and monetization of new-generation communications services.Learn More

  • SPIT Infographic

    What exactly is Service Provider IT and how does it relate to the communications ecosystem? Here's a graphic that'll give you a snapshot of what we're talking about and appeal to your inherent aesthetic sensibilities

  • SPIT Manifesto

    What is SPIT, why is it 'hot stuff' and how does it relate to the major challenges facing communications service providers today? The updated SPIT Manifesto answers these questions and achieves the near impossible task of giving a slime green splat a happy home.Learn More

  • SPIT Video

    For operators looking to develop, deliver and monetize new services, run their companies more efficiently and provide an overall better experience for their customers, Service Provider IT, or SPIT, is just as important as the network.Learn More
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Taking CEM Seriously

How can service providers get the most out of their customer experience management (CEM) strategies? Jean-Marc Steffann, executive director at Capgemini's Telecom, Media and Entertainment division, explains
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The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.

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