& cplSiteName &

Colorado Utility Adds Mobile Intelligence

Jason Meyers
7/22/2014
50%
50%

A municipal utility in Ft. Collins, Colo. is hoping a platform that provides mobile access to timely information about electricity, gas, and water consumption will help its customers take more control over their energy usage.

Fort Collins Utilities is the first utility to deploy the Energy Engage Mobile software platform from Siemens Smart Grid. Angel Anderson, project manager at Fort Collins Utilities, tells us the rollout is part of a $36 million project to deploy 55,000 smart electric meters and 65,000 smart water meters in its territory. The utility is deploying smart meters from Elster; the Siemens software collects and distributes data from the meters.

Through an online portal optimized for access from mobile devices, Fort Collins Utilities customers can track usage, view bills, and get alerts. The utility hopes access to that intelligence will help it identify inefficient settings or possible leaks and ultimately help consumers change consumption habits and lower their costs.

"We offer our customers 15 minute electric data and hourly water intervals," Anderson says.

Fort Collins Utilities opted for a mobile-optimized portal, rather than a mobile app, to make data available to a wider range of devices. According to the 2014 Utility Website Evaluation Study from J.D. Power and Associates , 54% of utility customers now regularly visit their utility's website on a smartphone, and 52% visit from a tablet. Those numbers are twice what they were a year ago. Despite those figures, more than 40% of utilities don't have a mobile-optimized channel for customer information.


For more insight on how utilities are applying communications innovation, visit our dedicated utility content channel here on Light Reading.


As more utilities deploy advanced metering infrastructure platforms, many are giving consumers more visibility into and control over their own energy usage. (See (Better) Power to the People.)

"There's a shift in how you think about the customer base and how you interface with them in the utility world," says Lisa Caswell, president of eMeter, a Siemens business. "Utilities operate from such a position of power, delivering such reliable service, but they have lagged a bit on consumer interfaces."

Caswell says she believes solutions like this will provide more consumer intelligence without increasing costs, and they could result in lower customer care costs. "Utilities will have a much greater opportunity to increase touch rate without an increase in call-center costs." Savings could be even greater if utilities extend such services to commercial and industrial customers.

— Jason Meyers, Senior Editor, Utility Communications/IoT, Light Reading

(2)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
kq4ym
50%
50%
kq4ym,
User Rank: Light Sabre
7/22/2014 | 5:51:49 PM
Re: Do Customers Care?
If customers are anything like, me they don't much care about going on the internet to see their "15-minute" useage. I think I may have looked at my electric account online once out of curiosity, but found it wasn't going to really  help me cut my costs.  I do have to admit though that anytime I'm outside near the smart meter I take a few seconds to look at the digital readout to see how many kilowatts I'm using at the moment. Those snapshot smart meter readings have allowed me to shut off stuff that I know I don't need running all the time.
jasonmeyers
50%
50%
jasonmeyers,
User Rank: Blogger
7/22/2014 | 9:56:33 AM
Do Customers Care?
Utilities are really up against it when it comes to the challenge of engaging customers, many of whom may prefer to put their bills on autopay and forget about them. Services like this one will have to prove to customers that monitoring and adjusting their energy and water usage will result in tangible cost savings if utilities expect customers to make it a habit.   
From The Founder
The time has come for a telecom app store to save the industry.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Documentaries
Service Provider Panel: Partnering in the Digital Era

5|22|17   |     |   (0) comments


Coopetition has always been part of telecom, but the ecosphere now includes data centers, vendors, apps developers, cloud service providers and Internet content providers. This BCE 2017 panel explores the new attitudes among network operators as to the value and variety of ...
LRTV Interviews
Site Demo: AT&T's IoT Flow Platform

5|19|17   |   04:25   |   (0) comments


At AT&T's R&D center in Tel Aviv, Israel, project leader Eyal Segev talks about the operator's Flow platform and how it helps to prototype IoT applications.
LRTV Documentaries
Agent of Change: A Q&A With AT&T's John Donovan

5|18|17   |     |   (0) comments


Carol Wilson talks with the man leading AT&T's transformation efforts about the challenge of change.
LRTV Documentaries
BCE Service Provider Panel: The New Business Realities

5|18|17   |     |   (0) comments


For virtualization to happen, the telecom industry first has to grapple with key functional aspects of SDN and NFV that need to be universal, such as onboarding of virtualized network functions and federation of software-defined networks.
LRTV Interviews
BCE Service Provider Keynote: CenturyLink

5|16|17   |   22:32   |   (0) comments


Aamir Hussain leads the Product Development and Technology organization at CenturyLink, which includes the company's information technology function. He is an experienced senior technology executive with more than 25 years of proven success in the implementation of global technology operations, operationalization of complex technology, infrastructures and business ...
LRTV Interviews
CenturyLink CTO on Transformation

5|16|17   |   7:43   |   (0) comments


The 50-year-old telco has already gone through several transformations, including every time it made an acquisition, but its purchase of Level 3 coupled with changes in technology and customer expectations necessitates its biggest transformation yet.
LRTV Documentaries
Light Reading Hall of Fame 2017

5|15|17   |   5:05   |   (1) comment


Find out who made it into Light Reading's Hall of Fame this year.
LRTV Interviews
Site Visit: AT&T's Tel Aviv R&D Center

5|15|17   |   09:58   |   (1) comment


Nir Shalom, general manager and VP of application development at AT&T Israel, talks about the key service developments undertaken at the AT&T R&D facility in Tel Aviv and how the team there has adopted new ways of working.
Telecom Innovators Video Showcase
Act on Your Intelligence With Amdocs aia!

5|15|17   |     |   (0) comments


Amdocs CMO Gary Miles explains how communications service providers can seize the AI opportunity with Amdocs real-time digital intelligence platform.
LRTV Interviews
Logtel CEO: Making Sense of IoT

5|15|17   |   09:48   |   (0) comments


Jacques Bensimon, founder and CEO of Tel Aviv-based training and consultancy Logtel, talks about the need to make IoT more than just a buzzword.
LRTV Huawei Video Resource Center
The Challenges of Mobile Banking Implementation

5|12|17   |     |   (0) comments


Kamal Quadir of bKash Limited explains the challenges and needs of implementing mobile banking in the Bangladesh market.
LRTV Interviews
Tel Aviv: A Hub of Innovation

5|10|17   |   07:58   |   (0) comments


Light Reading's Ray Le Maistre and Dan Allen discuss the technology innovation, food and amazing sights they witnessed during a recent trip to Israel.
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
AT&T's Donovan: Women Adapt Faster Than Men
Sarah Thomas, Director, Women in Comms, 5/18/2017
Verizon on M&A: Who Needs a Cableco?
Mari Silbey, Senior Editor, Cable/Video, 5/17/2017
Standardization Needs Room for Innovation
Mitch Wagner, Editor, Enterprise Cloud, 5/17/2017
Fright Wigs & Cocktails: BCE 2017 in Pics
Mitch Wagner, Editor, Enterprise Cloud, 5/19/2017
When Gig Speeds Alone Aren't Enough
Mari Silbey, Senior Editor, Cable/Video, 5/23/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
One of the nice bits of my job (other than the teeny tiny salary, obviously) is that I get to pick and choose who I interview for this slot on the Light Reading home ...
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
Animals with Phones
What Brogrammers Look Like to the Rest of Us Click Here
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.