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TWC Revamps Service Windows in NYC

May 30, 2013 |
NEW YORK -- In an important milestone towards providing better customer service in the New York City area, Time Warner Cable today announced substantial improvements in how it offers and fulfills service and installation appointments for residential customers. NYC’s leading TV, Internet and Home Phone provider now offers:

  • one-hour appointment windows in much of its NYC service area
  • expanded nighttime appointment windows through 10 PM every day (through 11 PM in Lower and Midtown Manhattan)
  • expanded Saturday and Sunday appointments
  • and a new communications system via SMS text message that informs a customer the moment the technician is en route to the appointment

“New Yorkers have made it loud and clear that they want, and expect, exceptional service from us,” said John Quigley, Regional Vice President of Operations. “We’ve listened to our customers and have greatly revamped our operations to provide far better appointment choices, options and overall service. The Better Guarantee and new window appointments are central to our goal of providing quality service without disrupting the lives of busy New Yorkers. Our nearly 4,000 local employees are committed to help New Yorkers enjoy Time Warner Cable better.”

Time Warner Cable Inc.



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