PARIS -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) is to deploy its Motive Data Management Platform for TTNET, the leading broadband service provider in Turkey, to help improve the performance of communication devices in customers’ homes.
Using data gathered by the Motive platform, TTNET’s operation and customer service teams will be able to proactively manage how their network and devices using the network perform, ensuring a better overall broadband and IPTV experience for TTNET customers.
TTNET has been benefiting from Alcatel-Lucent’s portfolio of Motive Customer Experience Solutions for several years, which has helped support significant improvements to the care and support functions dedicated to its more than six million broadband customers.
Alcatel-Lucent’s Motive Data Management Platform (DMP) adds in analytics capabilities while keeping the operator’s capital expenditure at optimal levels.
The addition of DMP to TTNET’s toolkit provides a better understanding of the customer experience by linking data from the devices to existing tools designed to help customers with self-service capabilities. These new capabilities are provided in a format readily integrated with TTNET’s existing business processes.
TTNET currently uses Alcatel-Lucent’s Motive ServiceView™ and Motive Home Device Manager suite to enable help desk representatives to work more directly with customers and resolve issues more efficiently.
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