& cplSiteName &

TTNET Uses Alcatel-Lucent Analytics

Light Reading
News Wire Feed
Light Reading
1/17/2014
50%
50%

PARIS -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) is to deploy its Motive Data Management Platform for TTNET, the leading broadband service provider in Turkey, to help improve the performance of communication devices in customers’ homes.

Using data gathered by the Motive platform, TTNET’s operation and customer service teams will be able to proactively manage how their network and devices using the network perform, ensuring a better overall broadband and IPTV experience for TTNET customers.

Key facts:

  • TTNET has been benefiting from Alcatel-Lucent’s portfolio of Motive Customer Experience Solutions for several years, which has helped support significant improvements to the care and support functions dedicated to its more than six million broadband customers.
  • Alcatel-Lucent’s Motive Data Management Platform (DMP) adds in analytics capabilities while keeping the operator’s capital expenditure at optimal levels.
  • The addition of DMP to TTNET’s toolkit provides a better understanding of the customer experience by linking data from the devices to existing tools designed to help customers with self-service capabilities. These new capabilities are provided in a format readily integrated with TTNET’s existing business processes.
  • TTNET currently uses Alcatel-Lucent’s Motive ServiceView™ and Motive Home Device Manager suite to enable help desk representatives to work more directly with customers and resolve issues more efficiently.

    Alcatel-Lucent (NYSE: ALU)

    (0)  | 
    Comment  | 
    Print  | 
  • Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
    Featured Video
    From The Founder
    The world of virtualization is struggling to wrench itself away from the claws of vendor lock-in, which runs counter to everything that NFV stands for.
    Flash Poll
    Upcoming Live Events
    March 20-22, 2018, Denver Marriott Tech Center
    March 22, 2018, Denver, Colorado | Denver Marriott Tech Center
    March 28, 2018, Kansas City Convention Center
    April 4, 2018, The Westin Dallas Downtown, Dallas
    April 9, 2018, Las Vegas Convention Center
    May 14-16, 2018, Austin Convention Center
    May 14, 2018, Brazos Hall, Austin, Texas
    September 24-26, 2018, Westin Westminster, Denver
    October 9, 2018, The Westin Times Square, New York
    October 23, 2018, Georgia World Congress Centre, Atlanta, GA
    November 8, 2018, The Montcalm by Marble Arch, London
    November 15, 2018, The Westin Times Square, New York
    December 4-6, 2018, Lisbon, Portugal
    All Upcoming Live Events
    Hot Topics
    21st Century Networking? Welcome to the Lock-In
    Steve Saunders, Founder, Light Reading, 2/20/2018
    How Long Before We Hit Peak MWC?
    Iain Morris, News Editor, 2/23/2018
    Stakes Run High for Tivo in Comcast Suit
    Mari Silbey, Senior Editor, Cable/Video, 2/20/2018
    Liberty Global: Not So Fast on D3.1
    Alan Breznick, Cable/Video Practice Leader, Light Reading, 2/20/2018
    AT&T Reveals Initial 5G Cities
    Dan Jones, Mobile Editor, 2/21/2018
    Animals with Phones
    Live Digital Audio

    A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

    Like Us on Facebook
    Twitter Feed