Alcatel-Lucent’s Motive Data Management Platform (DMP) adds in analytics capabilities while keeping the operator’s capital expenditure at optimal levels.

The addition of DMP to TTNET’s toolkit provides a better understanding of the customer experience by linking data from the devices to existing tools designed to help customers with self-service capabilities. These new capabilities are provided in a format readily integrated with TTNET’s existing business processes.

TTNET currently uses Alcatel-Lucent’s Motive ServiceView™ and Motive Home Device Manager suite to enable help desk representatives to work more directly with customers and resolve issues more efficiently.

Alcatel-Lucent (NYSE: ALU)