“Debi is among our most seasoned executives to run a tech ops organization,” Mr. Keib said. “During her tenure leading our Pacific West area operations, she oversaw cross-functional teams to introduce popular new products such as IntelligentHome, SignatureHome, TWC WiFi and new multicultural services, as well as streamlined and standardized our local field operations to provide a better, more consistent customer experience. I’m thrilled to see Debi take on this new role in which her leadership can benefit our customers nationwide.”
In this new role, Ms. Picciolo will be responsible for leading the company’s RVPs of Operations in creating a best-in-class field operations organization and implementing best practices across the entire Technical Operations organization. She and her team will work to create a single, replicable process for standardizing the installation and service experience across the enterprise and will also work closely with TWC’s engineering team to ensure a world class end-to-end experience for customers in all markets.
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