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Tech Center: Customer Experience

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What's New in Customer Experience
Anritsu, Aito Team Up on Mobile CEM
Anritsu deepens successful partnership with Aito Technologies
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NSN Enhances CEM on Demand
Tweaks enable operators to pinpoint their best customers by service and location
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Euronews: BT Hints at 4G Push
Also in today's EMEA roundup: Telecom Italia fined by antitrust body; ambulance-chasing in the UK; NSN scores with CEM at Zain
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Getting to Grips With Comverse
For CEO Philippe Tartavull, 2013 is all about getting Comverse back on track as a relevant, focused service provider IT giant
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Amdocs Shows Off at MW13
Amdocs showcases solution to accelerate introduction of data services and reduce costs
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ResponseTek Targets Mobile CEM
ResponseTek Mobile allows employees to access live survey results and key performance indicators on the hoof
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NGMN Alliance Preps SPIT Catalyst
NGMN Alliance announces converged operations showcase
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Mobile Users Yearn to Churn, NSN Finds
A survey of 8,700 global wireless users suggest they'll jump ship if data quality isn't up to par
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FTS Lands SPIT Deal in Romania
Leap billing software for MVNOs and MVNEs to support growing East European provider
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SPIT Giants Make Q1 Gains
Service provider IT (SPIT) big hitters Amdocs, Comverse and Asia-Info Linkage can all feel pleased with the start to 2013
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MDS Lands SPIT Deal at eircom
Ireland's eircom partners with MDS to roll out managed BSS
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AlcaLu Wins CEM Deal
Motive finds a home in Argentina
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Might NSN Become NNN?
The next few months will likely see some changes in ownership structure at Nokia Siemens Networks
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Redknee Seals NSN Deal
Redknee propels itself into the SPIT big hitters' league by closing the acquisition of Nokia Siemens Networks' BSS unit
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Comcast Deal Shrinks CSG's Outlook
CSG shares went on a rollercoaster ride Wednesday after the billing specialist announced a new long-term deal with Comcast
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NSN Opens Up (a Little)
Its first annual report, another sign of impending independence, shows services deliver 52% of revenues in 2012
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Beyond Cable's Tech Obsession
For cable operators, the next step should be about more than just networks, speeds and screens
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Euronews: CEO Quits Over Liberty Deal
Also in today's EMEA roundup: Nokia shares drop following Stoxx move; Pace results; NSN does CEM in the Lebanon
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Comptel Surveys Mobile Users
Customers yearn for the personal touch from their mobile operators, according to new Comptel survey
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Support.com Adds SMB Partner
Extends its strategic partnership with OnForce
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Nexus Team With Aito
Aito's customer experience analytics application is integrated with NexusNETVIEW signaling and data monitoring system
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Nice Lands SPIT Deal at Movistar
Telefónica unit opts for Nice's CRM offering
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NSN Adds to 'Operations on Demand'
Nokia Siemens Networks simplifies network & service operations
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NSN Enhances CEM for LTE
New capabilities in the CEM portfolio will be commercially available in June 2013
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AlcaLu Gets Smart With Mobile Data
Smart Plan system tackles mobile service creation, personalization and customer self-care using policy rules engine and smartphone app
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