The company's National Engineering Response and Crisis Management teams continuously monitor weather patterns and potential storms. In advance of any hurricane forecasted to make U.S. landfall, T-Mobile establishes an engineering Command Center near the expected area of impact, creating a home base for engineers and rapid response teams, and a staging area for equipment and supplies that may be needed in the storm's aftermath. As soon as it is safe, T-Mobile technicians and engineers are mobilized.
"Having the right equipment and being able to move it quickly are two critical ingredients for the success of our response efforts following a hurricane, or any other natural disaster," said Bentley Alexander, vice president, South Region Engineering, T-Mobile US. "But when it comes to the success of our response effort, our people and their high level of preparation are always the real differentiator. Nothing can replace the effectiveness of frequent drills and situational exercises."
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