& cplSiteName &

Voxbone Tweaks Its Network for WebRTC

Sarah Thomas
5/8/2014
50%
50%

The promise of WebRTC lies in the ability to add click-to-call in any supported browser with little investment needed. But, to do it with carrier-grade quality and security requires a few extra steps.

That's where Voxbone SA comes in. The local VoIP operator, which boasts the largest virtual local phone number library for 52 countries, is launching a Web Real-Time Communications service that will let its enterprise and service provider customers use its private VoIP network for WebRTC-powered calls.

What that means is any company with SIP-based VoIP infrastructure can also deploy a WebRTC service without upgrading its network. So, for example, a consumer visiting a healthcare company's website might want to call and make an appointment. With one click on the site, they would be connected, and the call would run over the private Internet rather than the less reliable public sphere. (See Genband Builds a Gateway to WebRTC.)

"We make an abstraction of WebRTC for the customer," Dries Plasman, vice president of marketing and product management, tells Light Reading, in an interview conducted via WebRTC (with a one-click set up, as promised). "They can use it on their website or on web apps without bothering about WebRTC in the network."

Network operators have expressed interest in the click-to-call tech, which gives them another way to connect with their customers, not to mention a valuable service to provide their enterprise customer base. But, as Plasman points out, they often wait for a technology to be mature and standardized before jumping in. It's a way to protect their networks, but also ends up putting them months behind their over-the-top competition. (See NTT Opens a WebRTC Chat Room and WebRTC & the Rise of the WebCo.)

Plasman says using the Voxbone private VoIP network gets them the quality of service they require and a reliable head start with an emerging technology.

"Today WebRTC is a very young standard," he says. "There's a lot talk about it, because it has important benefits, but it's new and it still evolves on a weekly basis. That's why a lot of big service providers who have complex networks are a bit afraid of investing in WebRTC infrastructure, knowing that the standards will still evolve."

Voxbone is making this capability available to its customer base, which includes service providers like Deutsche Telekom AG (NYSE: DT), Telefónica SA (NYSE: TEF), Level 3 Communications Inc. (NYSE: LVLT), and Skype. The company says that 10 of its existing cloud conferencing and contact center customers will be first participating in a private beta trial, with general availability expected in the fourth quarter. (See NTT Taps Voxbone for Enterprise VoIP.)

— Sarah Reedy, Senior Editor, Light Reading

(3)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
mhhf1ve
50%
50%
mhhf1ve,
User Rank: Light Sabre
5/9/2014 | 11:53:10 AM
Re: It works!
Click to call web apps have been around for a while, but it's strange that they haven't really caught on. Call quality has been a problem in the past, but this kind of click to call capability was presumably why eBay bought skype originally.
SteveSmithwick
50%
50%
SteveSmithwick,
User Rank: Light Beer
5/9/2014 | 10:30:28 AM
Re: It works!
Sarah, great article on Voxbone and WebRTC. Please take a look at my company teledini.com. We are on the forefront of WebRTC innovation. We've rolled out a way for any business of any size to implement WebRTC enabled customer engagement tools on their website. I'd love to demo our technology for you sometime. Incidentally, we use Voxbone for our international DIDs.
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
5/8/2014 | 10:50:22 AM
It works!
I must say, it is rare for demos to go smoothly the first time, but Voxbone's did. It was literally just click this link and you're on the call. That kind of ease of use will be important to make WebRTC viable. Excited to see more companies taking advantage of it. Makes thinges easier on desktops and mobiles.
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Documentaries
The Year of Fat & Skinny Bundles

3|29|17   |   21:06   |   (0) comments


In this fireside chat, Roku's Andrew Ferrone predicts that 2017 will be the year of multichannel OTT video bundles and spells out other trends in the OTT and pay-TV markets.
LRTV Huawei Video Resource Center
BBWF 2016: Orange Poland's Next-Gen Central Office

3|28|17   |     |   (0) comments


Introduction to Orange Poland's legacy next-generation central office solution.
LRTV Custom TV
Viavi at OFC 2017

3|28|17   |   4:15   |   (0) comments


Light Reading's Editor-in-Chief Craig Matsumoto reports from the Viavi booth at OFC and gets an update on the 400G testing market from Tom Fawcett, VP and GM of LAB & Production. At this year's event, Viavi won three awards from Lightwave magazine and showcased an interoperability demo with Ethernet Alliance and Finisar.
LRTV Custom TV
Connecting the Entire Home With DOCSIS 3.1

3|28|17   |   3:58:   |   (0) comments


Hitron Technologies had the first cable modem certified for DOCSIS 3.1 and already has over 120,000 units in the field. Greg Fisher, CTO of Hitron, provides an update on his company's rollout of new gateways and why he thinks DOCSIS 3.1 will continue to drive value for operators into 2017 and beyond.
LRTV Interviews
Amazon Prime's Hand of God Creator on Producing for OTT

3|28|17   |     |   (1) comment


Ben Watkins is the creator, writer and producer of Hand of God, a series on Amazon Prime. At Light Reading's Cable Next-Gen conference in Denver, he explained the advantages of producing for an OTT platform versus traditional TV.
LRTV Custom TV
How Metrological Keeps Cable Customers on the Couch

3|28|17   |     |   (0) comments


Metrological offers an open source solution that reduces the time it takes cable operators to integrate OTT content into the linear television viewing experience.
LRTV Documentaries
The ABC of OTT

3|28|17   |     |   (0) comments


At Light Reading's Cable Next-Gen conference in Denver, Ben Watkins, creator of Amazon Prime's Hand of God show, explained how producing content for an OTT platform differs from producing content for traditional TV.
Shades of Ray
Why Analytics Is the Tech World's Digital Glue

3|27|17   |   02:20   |   (0) comments


It was obvious at the massive annual CeBIT enterprise tech trade show that the foundation for tech innovation right now is real-time analytics.
LRTV Custom TV
CommScope – Meeting the Demands of Tomorrow's Networks

3|24|17   |     |   (0) comments


Phil Sorksy, Vice President International at CommScope, discusses addressing the challenges faced by service providers today, and as future trends emerge.
LRTV Huawei Video Resource Center
AMS-IX & Huawei's OSN 902

3|24|17   |     |   (0) comments


Huawei shows how its OSN 902 platform helps the Amsterdam Internet exchange to connect the world using multiplexing.
LRTV Huawei Video Resource Center
Huawei's Smart Energy Innovation Center

3|24|17   |     |   (0) comments


In Nuremberg, Huawei showcases its latest capabilities in the digitalization of Internet resources, network infrastructure and intelligence at its Smart Energy Innovation Center.
Valley Wonk
OFC & Hyperscale: A Good Mix?

3|24|17   |   01:50   |   (0) comments


Cloud and telecom players want different types of equipment for their networks, as the chatter at OFC reveals.
Upcoming Live Events
May 15-17, 2017, Austin Convention Center, Austin, TX
May 15, 2017, Austin Convention Center - Austin, TX
June 6, 2017, The Joule Hotel, Dallas, TX
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
FTTH No Slam Dunk for Cable
Carol Wilson, Editor-at-large, 3/23/2017
Unlocking China's $194B Telecom Market
Robert Clark, 3/27/2017
Welcome to the Wild West of Privacy
Carol Wilson, Editor-at-large, 3/24/2017
WiCipedia: Supergirls, No More Excuses & Media Monitoring
Eryn Leavens, Special Features & Copy Editor, 3/24/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
At MWC 2017, Qualcomm's CTO Matt Grob talks to Light Reading's CEO and Founder Steve Saunders about the progress being made in the development of the technologies and standards that will underpin 5G.
Animals with Phones
Working From Home Doesn't Work for Everyone Click Here
You shouldn't nap on your keyboard, for instance.
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.