& cplSiteName &

Tollgrade Takes Its VBT Test Tool Into the Home

Light Reading
News Wire Feed
Light Reading
3/18/2014
50%
50%

CRANBERYY, Pa. -- Tollgrade Communications, Inc., the industry leader in redefining the global standard for reliability at the world’s largest electric utilities and telecommunications providers, announced today the availability of the VBT Manager software application, the latest enhancement to their groundbreaking VBT handheld testing tool for Broadband Service Providers. Installed at the residential modem, Tollgrade’s VBT acts as a “virtual broadband technician” to identify and resolve problems at the customer premises (in the home or local access network) that are difficult to diagnose and can disrupt or slow down broadband services, leading to expensive repeat field repair visits. Now, with the addition of the VBT Manager, a software interface to the VBT that runs on a field tech’s laptop, service providers can aggregate all the results from tests performed by the VBT in the field, store test results centrally and measure compliance to field repair processes for the first time. This allows a service provider to realize significant savings, more quickly troubleshoot service calls and standardize test procedures to eliminate repeat dispatches and chronic problems. Currently, the VBT and VBT Manager are being deployed in North America and are successfully reducing repeat dispatches by over 50 percent.

“Until now, broadband service providers have not been able to measure compliance with their field procedures, nor have they been able to send aggregate in-home repair data directly into their Operational Support System (OSS) before or after a fault is resolved. The VBT Manager is the only tool available allowing service providers to know if their field technicians are in compliance with field repair processes.” said Mark B. Peterson, Vice President, Global Sales, Broadband at Tollgrade. “In our first deployments, the VBT has reduced repeat dispatches by more than 50 percent, while standardizing and improving repair and reporting processes. By correctly pinpointing problems that would otherwise have been left undiagnosed, the VBT pays for itself after the first saved dispatch.”

Tollgrade Communications Inc.

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Featured Video
From The Founder
Light Reading founder Steve Saunders grills Cisco's Roland Acra on how he's bringing automation to life inside the data center.
Flash Poll
Upcoming Live Events
February 26-28, 2018, Santa Clara Convention Center, CA
March 20-22, 2018, Denver Marriott Tech Center
April 4, 2018, The Westin Dallas Downtown, Dallas
May 14-17, 2018, Austin Convention Center
All Upcoming Live Events
Infographics
SmartNICs aren't just about achieving scale. They also have a major impact in reducing CAPEX and OPEX requirements.
Hot Topics
Here's Pai in Your Eye
Alan Breznick, Cable/Video Practice Leader, Light Reading, 12/11/2017
Ericsson & Samsung to Supply Verizon With Fixed 5G Gear
Dan Jones, Mobile Editor, 12/11/2017
Verizon's New Fios TV Is No More
Mari Silbey, Senior Editor, Cable/Video, 12/12/2017
The Anatomy of Automation: Q&A With Cisco's Roland Acra
Steve Saunders, Founder, Light Reading, 12/7/2017
Netflix Evaluating AI for Personalized Trailers
Aditya Kishore, Practice Leader, Video Transformation, Telco Transformation, 12/8/2017
Animals with Phones
Don't Fall Asleep on the Job! Click Here
Live Digital Audio

Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.

During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.

She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.

Like Us on Facebook
Twitter Feed