Light Reading
Tollgrade's VBT acts as 'virtual broadband technician' to identify and resolve problems at customer premises.

Tollgrade Takes Its VBT Test Tool Into the Home

Light Reading
News Wire Feed
Light Reading
3/18/2014
50%
50%

CRANBERYY, Pa. -- Tollgrade Communications, Inc., the industry leader in redefining the global standard for reliability at the world’s largest electric utilities and telecommunications providers, announced today the availability of the VBT Manager software application, the latest enhancement to their groundbreaking VBT handheld testing tool for Broadband Service Providers. Installed at the residential modem, Tollgrade’s VBT acts as a “virtual broadband technician” to identify and resolve problems at the customer premises (in the home or local access network) that are difficult to diagnose and can disrupt or slow down broadband services, leading to expensive repeat field repair visits. Now, with the addition of the VBT Manager, a software interface to the VBT that runs on a field tech’s laptop, service providers can aggregate all the results from tests performed by the VBT in the field, store test results centrally and measure compliance to field repair processes for the first time. This allows a service provider to realize significant savings, more quickly troubleshoot service calls and standardize test procedures to eliminate repeat dispatches and chronic problems. Currently, the VBT and VBT Manager are being deployed in North America and are successfully reducing repeat dispatches by over 50 percent.

“Until now, broadband service providers have not been able to measure compliance with their field procedures, nor have they been able to send aggregate in-home repair data directly into their Operational Support System (OSS) before or after a fault is resolved. The VBT Manager is the only tool available allowing service providers to know if their field technicians are in compliance with field repair processes.” said Mark B. Peterson, Vice President, Global Sales, Broadband at Tollgrade. “In our first deployments, the VBT has reduced repeat dispatches by more than 50 percent, while standardizing and improving repair and reporting processes. By correctly pinpointing problems that would otherwise have been left undiagnosed, the VBT pays for itself after the first saved dispatch.”

Tollgrade Communications Inc.

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Flash Poll
LRTV Custom TV
A New Security Paradigm in SDN/NFV

7|28|14   |   02:54   |   (0) comments


Paul Shaneck, Global Director Network Solutions for Symantec, discusses the evolving virtualized network, explaining how Symantec is leading the security discussion as it relates to SDN and NFV, and helping to ensure the network is protected and compliant.
LRTV Documentaries
Sprint's Network Evolution

7|24|14   |   14:59   |   (0) comments


Sprint's Jay Bluhm gives a keynote speech at the Big Telecom Event (BTE) about Sprint's network and services evolution strategy, including Spark.
LRTV Documentaries
BTE Keynote: The Software-Defined Operator

7|24|14   |   18:43   |   (1) comment


Deutsche Telekom's Axel Clauberg explains the concept of the software-defined operator to the Big Telecom Event (BTE) crowd.
Light Reedy
Numbers Are In: LR's 2014 Salary Survey

7|24|14   |   1:25   |   (7) comments


Our fourth annual Salary Survey paints a picture of who's hiring, firing, earning, and yearning for a change in the telecom industry.
LRTV Custom TV
Driving the Network Transformation

7|23|14   |   4:29   |   (0) comments


Intel's Sandra Rivera discusses network transformation and how Intel technologies, programs, and standards body efforts have helped the industry migration to SDN and NFV.
LRTV Custom TV
Distributed NFV-Based Business Services by RAD

7|18|14   |   5:38   |   (0) comments


With the ETSI-approved Distributed NFV PoC running in the background, RAD's CEO, Dror Bin, talks about why D-NFV makes compelling sense for service providers, and about the dollars and cents RAD is putting behind D-NFV.
LRTV Custom TV
MRV – Accelerating Packet Optical Convergence

7|15|14   |   6:06   |   (0) comments


Giving you network insight to make your network smarter.
LRTV Custom TV
NFV-Enabled Ethernet for Generating New Revenues

7|15|14   |   5:49   |   (0) comments


Cyan's Planet Orchestrate allows service providers and their end-customers to activate software-based capabilities such as firewalls and encryption on top of existing Ethernet services in just minutes.
LRTV Custom TV
Symkloud NVF-Ready Video Transcoding, Big Data

7|9|14   |   3:41   |   (0) comments


Kontron and ISV partner Vantrix demonstrate high-performance video transcoding and data analytic solutions on same 2U standard platform that is ready for SDN and NFV deployments made by mobile, cable and cloud operators.
LRTV Huawei Video Resource Center
The Evolving Role of Hybrid Video for Competitive Success

7|4|14   |   4:09   |   (0) comments


At Huawei's Global Analysts Summit in Shenzhen, China, Steven C. Hawley from TV Strategies speaks to us about the evolving role of hybrid video for competitive success.
LRTV Huawei Video Resource Center
How CSPs Leverage Big Data in the Digital Economy

7|4|14   |   4:48   |   (2) comments


Justin van der Lande from Analysys Mason shares with us his views on how telecom operators can leverage customer asset monetization with big data. His discusses the current status of big data applications and the challenges and opportunities for telecom operators in the digital economy era.
LRTV Huawei Video Resource Center
Accelerator for Digital Business – Future Oriented BSS

7|4|14   |   3:08   |   (0) comments


Mobile and internet are becoming intertwined; IT and CT are integrating; and leading CSPs have begun to transform to information service and entertainment providers. How should the BSS system evolve to enable this transformation? Karl Whitelock, an analyst at Frost & Sullivan, shares his views.
Upcoming Live Events!!
September 16, 2014, Santa Clara, CA
September 16, 2014, Santa Clara, CA
October 29, 2014, New York City
November 6, 2014, Santa Clara
November 11, 2014, Atlanta, GA
December 9-10, 2014, Reykjavik, Iceland
June 9-10, 2015, Chicago, IL
Infographics
Packet Design asks network professionals how they handle the cloud, SDN, and network management.
Today's Cartoon
Vacation Special Caption Competition Click Here
Latest Comment
Hot Topics
Is Windstream Boldly Setting a New Trend?
Carol Wilson, Editor-at-large, 7/29/2014
Sprint, T-Mobile: The Price War's On
Sarah Reedy, Senior Editor, 7/30/2014
Pics From Comic-Con -- Honest!
Mitch Wagner, West Coast Bureau Chief, Light Reading, 7/30/2014
If Not Muni Networks, Then What?
Carol Wilson, Editor-at-large, 7/28/2014
Utilities Drive Connected Cars Into the Smart Grid
Jason Meyers, Senior Editor, Utility Communications/IoT, 7/31/2014
Like Us on Facebook
Twitter Feed