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Tollgrade's VBT acts as 'virtual broadband technician' to identify and resolve problems at customer premises.

Tollgrade Takes Its VBT Test Tool Into the Home

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Light Reading
3/18/2014
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CRANBERYY, Pa. -- Tollgrade Communications, Inc., the industry leader in redefining the global standard for reliability at the world’s largest electric utilities and telecommunications providers, announced today the availability of the VBT Manager software application, the latest enhancement to their groundbreaking VBT handheld testing tool for Broadband Service Providers. Installed at the residential modem, Tollgrade’s VBT acts as a “virtual broadband technician” to identify and resolve problems at the customer premises (in the home or local access network) that are difficult to diagnose and can disrupt or slow down broadband services, leading to expensive repeat field repair visits. Now, with the addition of the VBT Manager, a software interface to the VBT that runs on a field tech’s laptop, service providers can aggregate all the results from tests performed by the VBT in the field, store test results centrally and measure compliance to field repair processes for the first time. This allows a service provider to realize significant savings, more quickly troubleshoot service calls and standardize test procedures to eliminate repeat dispatches and chronic problems. Currently, the VBT and VBT Manager are being deployed in North America and are successfully reducing repeat dispatches by over 50 percent.

“Until now, broadband service providers have not been able to measure compliance with their field procedures, nor have they been able to send aggregate in-home repair data directly into their Operational Support System (OSS) before or after a fault is resolved. The VBT Manager is the only tool available allowing service providers to know if their field technicians are in compliance with field repair processes.” said Mark B. Peterson, Vice President, Global Sales, Broadband at Tollgrade. “In our first deployments, the VBT has reduced repeat dispatches by more than 50 percent, while standardizing and improving repair and reporting processes. By correctly pinpointing problems that would otherwise have been left undiagnosed, the VBT pays for itself after the first saved dispatch.”

Tollgrade Communications Inc.

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