& cplSiteName &

Orange France Hacked

Ray Le Maistre
5/8/2014
50%
50%

The personal details of about 1.3 million Orange France customers were stolen by hackers in April, the operator has admitted.

Details including the name, date of birth, fixed and mobile numbers, and email addresses (but not bank details) were stolen in a security breach that was discovered on April 18. The operator has warned that the information stolen could be used in phishing attacks on customers whose details were compromised.

Orange France admitted earlier this year that the personal information of about 800,000 customers was stolen during January.

The data breach highlights the constant struggle that operators face to keep their customers' data secure, a struggle that will be discussed at the upcoming Mobile Network Security Strategies conference in London, which will take place on May 21 at The Thistle Marble Arch hotel.

Patrick Donegan, Heavy Reading senior analyst and mobile network security expert who is hosting the conference, says operators need to consider their levels of investment in security systems, especially as they deploy new networks.

"Information security has always been a strong differentiator for telcos," says Donegan. "In the all-IP networking era, telcos need to increase investment in their own internal security processes as well as their network defenses. It's critical for telcos that their customers understand that they are their most trusted ally in the battle against attacks on private information, no matter who or where they come from."

That trust will come under increasing scrutiny, though, if such breaches become more commonplace. Ironically, Orange only recently conducted a survey which found that consumers are becoming increasingly concerned about the data being stored about them by third-party organizations such as communications service providers, handset manufacturers, and social media networks. (See Euronews: Consumers Freak Out Over Data Security.)

That concern will only increase if operators fail to tell their customers of such security breaches in a timely fashion.

George Anderson, a director at security technology specialist Webroot Software Inc. , is surprised by "the length of time between the attack happening and it becoming public knowledge -- almost three weeks -- especially as the data stolen is ideal for phishing subscribers using email, SMS and phone calls. Most phishing sites are 'live' for just a few hours and the phishing attack is often indistinguishable from genuine communications and requests. That's why it's vital that Orange France customers, the potential victims, are made aware of any threat to them immediately," said Anderson in comments emailed to Light Reading.

— Ray Le Maistre, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editor-in-Chief, Light Reading


Want to learn more about this topic? Check out the agenda for Mobile Network Security Strategies, which will take place on May 21 at The Thistle Marble Arch hotel in London. For more on the event, including the stellar service provider speaker line-up, see the event's official site.


(7)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
DOShea
50%
50%
DOShea,
User Rank: Blogger
5/11/2014 | 5:08:20 PM
Re: slow reaction time
Breaches like this will hopefull force operators to really tell customers how they protect their data throughout the value chain. Everyone claims high levels of security, and customers don't really know from one carrier to the next the different approaches that are being taken.
MordyK
50%
50%
MordyK,
User Rank: Light Sabre
5/9/2014 | 2:33:31 PM
Re: Value of data
The market bears me out :)
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
5/9/2014 | 2:13:49 PM
Re: slow reaction time
I think it requires protective measures at every step of the value chain from the network to the web to end user devices. Right now, there are a lot of holes where things can go wrong.
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
5/9/2014 | 2:12:55 PM
Re: Value of data
ha, so cybercriminals are better at big-data analytics than operators? Not too far off...
MordyK
50%
50%
MordyK,
User Rank: Light Sabre
5/8/2014 | 9:33:14 PM
Value of data
The joke is that while carrier's bsaically don't recognise the data's potential, hacker's recognise the locked up value and make attempts to get at it.

The upside of this is that business work on market economics, so attempts at getting this data highlight its potential value opportunity. 
danielcawrey
50%
50%
danielcawrey,
User Rank: Light Sabre
5/8/2014 | 2:29:36 PM
Re: slow reaction time
Phishing and other types of social hacking are becoming a major problem. I am hoping that sometime soon we can come to a consensus on the web for digital identities to thwart this growing problem. 

The issue is that there are almost a byzantine array of solutions being developed. Two-auth is a nice stepping stone, but then you get into biometrics that can open up a host of issues that have never been considered. 
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
5/8/2014 | 12:55:07 PM
slow reaction time
Wow, it would seem that time is of the essence in any security breach like this so that customers can take necessary precautions to protect their identities. Is Orange advising them on what to do now, or is it too late?
From The Founder
The time has come for a telecom app store to save the industry.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Documentaries
Order From Chaos: The Steve Saunders BCE Keynote

5|24|17   |   17:27   |   (0) comments


Kicking off BCE 2017, Light Reading founder Steve Saunders lays blame for NFV's slow ramp-up and urges telecom to return to old-fashioned standards building and interoperability testing.
Think of this as the video sequel to the recent columns he's written about NFV and the prospect of a telecom app store. (See

LRTV Documentaries
Service Provider Panel: Partnering in the Digital Era

5|22|17   |     |   (0) comments


Coopetition has always been part of telecom, but the ecosphere now includes data centers, vendors, apps developers, cloud service providers and Internet content providers. This BCE 2017 panel explores the new attitudes among network operators as to the value and variety of ...
LRTV Interviews
Site Demo: AT&T's IoT Flow Platform

5|19|17   |   04:25   |   (0) comments


At AT&T's R&D center in Tel Aviv, Israel, project leader Eyal Segev talks about the operator's Flow platform and how it helps to prototype IoT applications.
LRTV Documentaries
Agent of Change: A Q&A With AT&T's John Donovan

5|18|17   |     |   (0) comments


Carol Wilson talks with the man leading AT&T's transformation efforts about the challenge of change.
LRTV Documentaries
BCE Service Provider Panel: The New Business Realities

5|18|17   |     |   (0) comments


For virtualization to happen, the telecom industry first has to grapple with key functional aspects of SDN and NFV that need to be universal, such as onboarding of virtualized network functions and federation of software-defined networks.
LRTV Interviews
BCE Service Provider Keynote: CenturyLink

5|16|17   |   22:32   |   (0) comments


Aamir Hussain leads the Product Development and Technology organization at CenturyLink, which includes the company's information technology function. He is an experienced senior technology executive with more than 25 years of proven success in the implementation of global technology operations, operationalization of complex technology, infrastructures and business ...
LRTV Interviews
CenturyLink CTO on Transformation

5|16|17   |   7:43   |   (0) comments


The 80-year-old telco has already gone through several transformations, including every time it made an acquisition, but its purchase of Level 3 coupled with changes in technology and customer expectations necessitates its biggest transformation yet.
LRTV Documentaries
Light Reading Hall of Fame 2017

5|15|17   |   5:05   |   (1) comment


Find out who made it into Light Reading's Hall of Fame this year.
LRTV Interviews
Site Visit: AT&T's Tel Aviv R&D Center

5|15|17   |   09:58   |   (1) comment


Nir Shalom, general manager and VP of application development at AT&T Israel, talks about the key service developments undertaken at the AT&T R&D facility in Tel Aviv and how the team there has adopted new ways of working.
Telecom Innovators Video Showcase
Act on Your Intelligence With Amdocs aia!

5|15|17   |     |   (0) comments


Amdocs CMO Gary Miles explains how communications service providers can seize the AI opportunity with Amdocs real-time digital intelligence platform.
LRTV Interviews
Logtel CEO: Making Sense of IoT

5|15|17   |   09:48   |   (0) comments


Jacques Bensimon, founder and CEO of Tel Aviv-based training and consultancy Logtel, talks about the need to make IoT more than just a buzzword.
LRTV Huawei Video Resource Center
The Challenges of Mobile Banking Implementation

5|12|17   |     |   (0) comments


Kamal Quadir of bKash Limited explains the challenges and needs of implementing mobile banking in the Bangladesh market.
Upcoming Live Events
June 6, 2017, The Joule Hotel, Dallas, TX
October 18, 2017, Colorado Convention Center - Denver, CO
November 1, 2017, The Montcalm Marble Arch
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
AT&T's Donovan: Women Adapt Faster Than Men
Sarah Thomas, Director, Women in Comms, 5/18/2017
Verizon on M&A: Who Needs a Cableco?
Mari Silbey, Senior Editor, Cable/Video, 5/17/2017
What's Blocking 4K TV Today
Alan Breznick, Cable/Video Practice Leader, Light Reading, 5/22/2017
Fright Wigs & Cocktails: BCE 2017 in Pics
Mitch Wagner, Editor, Enterprise Cloud, 5/19/2017
When Gig Speeds Alone Aren't Enough
Mari Silbey, Senior Editor, Cable/Video, 5/23/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
One of the nice bits of my job (other than the teeny tiny salary, obviously) is that I get to pick and choose who I interview for this slot on the Light Reading home ...
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
Animals with Phones
What Brogrammers Look Like to the Rest of Us Click Here
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.