Light Reading
Teaming with AppNeta, One Source offers app-level monitoring, and continues to expand the reach of its global network.

One Source Adds Cloud Assurance

Carol Wilson
3/19/2014
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In its latest effort to help large enterprises be more comfortable moving applications into the cloud, One Source Networks has added a service that lets them track the performance of specific applications on an end-to-end basis, through a partnership with AppNeta announced earlier today. (See One Source, AppNeta Team on App Performance.)

The move is just one of several growth strategies for One Source Networks , which is also pushing ahead with an effort to deliver a hosted platform for Microsoft Corp. (Nasdaq: MSFT) Lync voice, video, and messaging services, while adding three more new points of presence on the global network the company built using Sonus 5210 session border controllers. (See One Source Finds Its Voice.)

The three new sites are Amsterdam, Sao Paolo, and Sydney, Gina Nomellini, chief marketing officer for One Source, tells Light Reading. In an interview this week, Nomellini says One Source is working toward the hosted Lync offering as part of its strategy to deliver the full range of managed services to top multinational enterprises.

Many of those companies are looking to move to cloud-based apps but are concerned about how to support far-flung offices or even multiple locations in the US when issues of customer experience arise. The AppNeta deal enables One Source to deliver application-layer monitoring so that it is possible to identify and troubleshoot problems, whether they occur in the network, the app or somewhere else within the cloud infrastructure.

"This creates a much finer lens of analysis," Nomellini says. "It is sold in conjunction with our existing managed services or it can be sold separately as an add-on service."

One Source customers are pushing the global expansion efforts, which also includes partnering with Citic in China in what is essentially a connectivity swap to give each operator reach into the other's home country.

In addition, the operator is enhancing its global services portfolio with call and contact center enhancements, and moving more aggressively into Unified Communications, which is where the Microsoft Lync arrangement fits it.

All of this is part of One Source's strategy to be, well, the one source for enterprises as they expand their global voice, video and messaging networks. It's a strategy that was buttressed last fall by a minority investment from Abry Partners. (See One Source Bags Funding From ABRY Partners.)

"Having that investment underscores our legitimacy when we are dealing with very large corporations and asking them to place their faith in us," Nomellini says.

— Carol Wilson, Editor-at-Large, Light Reading

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Phil_Britt
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Phil_Britt,
User Rank: Light Sabre
3/20/2014 | 3:38:14 PM
Lack of Tracking an Issue
Lack of tracking where in the cloud a company's data is has given financial services providers, among others, pause in moving their data. Regulations require that financial services firms be able to access their data and be able to trace it. Other companies may not be required to do so by regulation, but feel the same way about knowing where their data is.

Even the tracking offered may nt be enough for financial services firms, who do use the cloud, but have had to shy away from some cloud providers.
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