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ZCorum Shows VoIP Troubleshooting App

Light Reading
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2/26/2013
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LAS VEGAS -- ZCorum, a provider of managed broadband services and diagnostics, will be showing off some new capabilities in their TruVizion and TechVizion applications today and tomorrow at the National Cable Television Cooperative’s Winter Educational Conference in Las Vegas. TruVizion is ZCorum’s web-based diagnostics application for cable and DSL networks. TechVizion is a companion app that takes data collected by TruVizion and presents it in a format suitable for mobile devices such as smartphones and tablets. The company has added features in both that will help cable operators address quality issues on their Voice over IP (VoIP) network. “We already have call quality scores within TruVizion that can be viewed for a specific customer,” said Arthur Skinner, Vice President of Sales and Business Development at ZCorum.“ That’s very helpful if someone calls in to report a problem. We've now added an EMTA report that shows all potential voice quality issues for any given day, which provides an opportunity to address a problem before the customer calls in.” An EMTA is a cable modem that includes an integrated telephone adapter, and is used by providers to deliver data and voice service to their subscribers through a single device. According to Skinner, the new report lists any calls that had one or more bad MOS scores, which would be an indicator that the customer experienced poor voice quality during the call. The report also shows the RF levels, packet loss and packet delay at the time of the call to help with troubleshooting. In addition, any devices that have a battery issue are listed, as well as those that were experiencing communication errors. ZCorum

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