& cplSiteName &

Telenor Opts for OSS Transformation

Ray Le Maistre
6/25/2014
50%
50%

Telenor is reacting to major changes in the telecom services landscape by undertaking a significant transformation of its fixed line operations in Norway, its domestic market.

The operator notes that the demand for its services is changing, and that it needs to be more nimble, so it is "undertaking a long-term effort to modernize and simplify products, processes and related IT systems in the fixed area."

Telenor ASA (Nasdaq: TELN) said in a press announcement that the "complexity of internal processes and IT systems slows us. At the same time we experience reduced customer base for traditional fixed line services, while costs do not fall at the same rate."

In an effort to become more agile, Telenor has handed a multi-year deal to Tata Consultancy Services Ltd. (TCS), which is already a Service Provider Information Technology (SPIT) partner to Telenor.

As part of the deal, which will run until 2018, TCS will deploy its Hosted OSS/BSS Solution (HOBS), a combination of business process and IT services, pre-integrated hardware and OSS/BSS tools, and data center services.

"This is one of the largest change programs in recent history for Telenor Norway," said Telenor Norway CEO Berit Svendsen in the operator's announcement. "Our aim is to provide customers with better experiences, with improved quality and faster deliveries, while reducing costs."

Why this matters
Telenor is one of the most progressive incumbent operators in the world, and is often a trendsetter when it comes to carrier strategy, so any major move is worth noting.

A revamp of fixed line operations isn't revolutionary, but Telenor's approach is broad and includes a wholesale revamp of its back-office processes and capabilities, including migrating to a hosted OSS and BSS suite developed and managed by a trusted partner.

All incumbent operators will be experiencing the same challenges -- lower traditional fixed line revenues, lower margins and static costs. The operator's first-quarter numbers highlighted the issue, with fixed line voice revenues declining by nearly 15% year-on-year to 624 million Norwegian Krone (US$101.6 million) as 28,000 telephony customers stopped taking the service.

Drastic measures are needed to ensure that fixed line operations do not eat away at mobile and enterprise service profits. Telenor will not be the only operator opting for such a transformation.

— Ray Le Maistre, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editor-in-Chief, Light Reading

(10)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
nasimson
50%
50%
nasimson,
User Rank: Light Sabre
6/30/2014 | 9:50:02 AM
TCS rises
I was pleasantly surprised to see TCS being the service provider to Telenor. Similar deal is provided to AirTel India by IBM that enabled their rapid expansion throughout Africa. It seems TCS has come a long way in the European SPIT industry as well.
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 4:56:42 PM
Re: Devil is in ROI detail
Succinct...I like it!
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 4:51:57 PM
Re: Devil is in ROI detail
My view of software design in general has always been "Design for the whole and test against the parts."
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 4:41:43 PM
Re: Devil is in ROI detail
It is one of those things where it requires the best minds from all sides of the business to join forces on the requirements ahead of implementation.  Some will be driven by current problems, some by future problems, and the rest by expected future service offerings, costs, etc.  Too often one side or another ends up driving design and implementation leaving gaps for others to deal with later.  Having said that, it is impossible to design for everything so one hopes that by having the best working together, the eventual solution(s) are agile enough to handle anything "missed".
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 2:45:36 PM
Re: Devil is in ROI detail
I just saw another survey that had that same ranking--agility was the top goal.  I think that there's a serious underestimation on how much the drive for virtualized services and virtual infrastructure impact OSS/BSS design.  If you create a highly agile service layer without collaterally creating an event-driven OSS/BSS, you either lose the OSS/BSS connection to services or you constrain your agility.
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 1:12:04 PM
Re: Devil is in ROI detail
Interesting Tom...so no real agreement even within a Tier One!  Not surprising but as you said, agility is the key to success in the future so hopefully they will agree to that.
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 6:35:32 AM
Re: Devil is in ROI detail
There's a lot of interest in next-gen voice strategies and some operators (here in the US for example) have been moving to get regulatory approval to retire copper and POTS where there are viable opportunities for deeper fiber.  It could take years of study, though.  Even if they did, their OSS systems do a lot more than manage the copper these days, and modernizing them might make them even more agile.  But I was at a meeting with a Tier One and the guy sitting next to me wanted to understand how he could evolve OSS/BSS to protect their investment.  The guy sitting next to HIM wanted to trash them and start over!
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/25/2014 | 4:24:53 PM
Re: Devil is in ROI detail
@Tom, I agree with you and often wonder how much of the talk is just that - talk.  I think that most carriers know that they need to transform but I wonder if secretly that they are really hoping for eliminating those fixed lines and the OSSes that they depend on in favor of either VoIP and/or mobile services?  What have you experienced?
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/25/2014 | 3:08:51 PM
Re: Devil is in ROI detail
I think it's interesting that people talk about OSS transformation as Telenor does, and they also talk about improving service agility with SDN and NFV, both of which also involve OSS transformation, but nobody seems to say what it is that they expect to do to transform an OSS.  Didn't LR run a piece at some point in the past about "event-driven" operations?  That would seem to be the core transformation any OSS would need in order to become more agile and responsive.
Ray@LR
50%
50%
Ray@LR,
User Rank: Blogger
6/25/2014 | 8:46:47 AM
Devil is in ROI detail
As per usual, no financial details announced. What Telenor has to ensure, of course, is that it doesn't spend more with TCS than it could ever save by going down this route... I bet the terms and conditions of the contract are pretty tight...
From The Founder
Light Reading sits down at CES with the head of Cisco's service provider video business, Conrad Clemson, to discuss how NFV and cloud security relate to video, the challenge of managing 4K/8K traffic, the global expansion of Netflix and virtual reality.
Flash Poll
Live Streaming Video
CLOUD / MANAGED SERVICES: Prepping Ethernet for the Cloud
Moderator: Ray LeMaistre Panelists: Jeremy Bye, Leonard Sheahan
LRTV Documentaries
All Change in Video

2|11|16   |   33:12   |   (0) comments


At this moderated panel at 2020 Vision in Dublin, Alan Breznick, Cable/Video Practice Leader of Light Reading, sits down with Jeff Finkelstein, director of network architecture at Cox Communications, to discuss the rapidly changing video market.
LRTV Custom TV
Hosting in Ireland, Past & Present

2|10|16   |   16:07   |   (0) comments


Garry Connolly, president of Host in Ireland, presents the keynote at Light Reading's 2020 Vision Executive Summit in Dublin.
Women in Comms Introduction Videos
What's Hot in Mobile Commerce?

2|10|16   |   12:18   |   (1) comment


Claire Maslen, financial services relationship manager at the GSMA, talks about the development of the digital commerce sector and the types of relationships that mobile operators are developing to further their m-commerce strategies.
LRTV Documentaries
EANTC Tests Nokia IP Routing & Mobile Gateway VNFs for Real World Deployment

2|9|16   |   5:08   |   (1) comment


Nokia obtained validation of its virtualized router and virtualized mobile gateway capabilities through rigorous testing performed by EANTC. The results set a new industry benchmark for outstanding performance, scalability, resiliency and manageability. Nokia VNFs are ready for telco cloud deployment, so that service providers can accelerate mobile, business and ...
Between the CEOs
CEO Chat With Level 3's Jack Waters

2|8|16   |   26:15   |   (1) comment


Light Reading CEO and founder Steve Saunders sits down with Level 3 Communications' CTO Jack Waters to discuss hot topics like virtualization, 4K and the future of telecom...
LRTV Custom TV
The Composable Telco

2|8|16   |   24:46   |   (0) comments


Heavy Reading's Principal Analyst Caroline Chappell presents the keynote at Light Reading's 2020 Vision Executive Summit in Dublin.
LRTV Custom TV
Join Us at the Digital Operations Transformation Summit

2|4|16   |   03:52   |   (0) comments


The Digital Operations Transformation Summit on February 21, 2016 at the Crowne Plaza Barcelona Fira Centre will bring together 50 senior executives to engage in a unique debate on the opportunities and challenges presented by the transformative evolving digital landscape. RSVP now at events@lightreading.com.
LRTV Custom TV
Making the Test: ADVA Ensemble Connector vs. Open vSwitch

2|4|16   |   01:28   |   (0) comments


Light Reading, in partnership with EANTC, recently tested ADVA's Ensemble Connector, which replaces open vSwitch and offers carrier-grade capability and interoperability. The test results strengthen ADVA's credibility as a provider in the virtualization space.
LRTV Custom TV
Bridging the Gap Between PoCs & Deployment in NFV

2|4|16   |   31:50   |   (0) comments


Charlie Ashton of Wind River presents the keynote at Light Reading's 2020 Vision executive summit in Dublin.
Between the CEOs
CEO Chat With Mike Aquino

2|3|16   |   17:34   |   (0) comments


The former CEO of Overture Networks, Mike Aquino, discusses why truly open virtualization solutions provide service providers with the greatest choice.
Shades of Ray
MWC: Buckle Up for 5G & the IIoT

2|2|16   |   02:28   |   (0) comments


This year's Mobile World Congress looks set to be a 5G land grab and a chance to get down and dirty with the Industrial Internet of Things (IIoT) – but what will the 5G discussions actually be about?
LRTV Custom TV
Case Study: Building China's Next-Gen TV Networks

2|2|16   |   5:01   |   (0) comments


With over 2 billion viewers worldwide, Shenzhen Media Group is one of China's largest content producers. By partnering with Huawei and Sobey, SZMG was able to modernize media operations with the Converged News Center, a production studio that is a model for next-generation workflows.
Upcoming Live Events
March 10, 2016, The Cable Center, Denver, CO
April 5, 2016, The Ritz Carlton, Charlotte, NC
May 23, 2016, Austin, TX
May 24-25, 2016, Austin Convention Center, Austin, TX
All Upcoming Live Events
Hot Topics
Google's 5G Radio Ambitions Are Expanding
Dan Jones, Mobile Editor, 2/5/2016
Cincinnati Bell Joins Weight Watchers Club
Alan Breznick, Cable/Video Practice Leader, 2/5/2016
Yahoo & Verizon Sitting in a Tree...
Brian Santo, Senior editor, Test & Measurement / Components, Light Reading, 2/8/2016
Vodafone: Flexible Work Policies Boost Profits
Sarah Thomas, Editorial Operations Director, 2/8/2016
It's Time to Integrate OTT Video
Alan Breznick, Cable/Video Practice Leader, 2/8/2016
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Light Reading CEO and founder Steve Saunders sits down with Level 3 Communications' CTO Jack Waters to discuss hot topics like virtualization, 4K and the future of telecom...
The former CEO of Overture Networks, Mike Aquino, discusses why truly open virtualization solutions provide service providers with the greatest choice.
Animals with Phones
Retro Is the Way to Be Click Here
Some animals are too cute for smartphones.
Live Digital Audio

Broadband speeds are ramping up across Europe as the continent, at its own pace, follows North America towards a gigabit society. But there are many steps to take on the road to gigabit broadband availability and a number of technology options that can meet the various requirements of Europe’s high-speed fixed broadband network operators. During this radio show we will look at some of the catalysts for broadband network investments and examine the menu of technology options on offer, including vectoring and G.fast for copper plant evolution and the various deployment possibilities for FTTH/B.