& cplSiteName &

Telenor Opts for OSS Transformation

Ray Le Maistre
6/25/2014
50%
50%

Telenor is reacting to major changes in the telecom services landscape by undertaking a significant transformation of its fixed line operations in Norway, its domestic market.

The operator notes that the demand for its services is changing, and that it needs to be more nimble, so it is "undertaking a long-term effort to modernize and simplify products, processes and related IT systems in the fixed area."

Telenor ASA (Nasdaq: TELN) said in a press announcement that the "complexity of internal processes and IT systems slows us. At the same time we experience reduced customer base for traditional fixed line services, while costs do not fall at the same rate."

In an effort to become more agile, Telenor has handed a multi-year deal to Tata Consultancy Services Ltd. (TCS), which is already a Service Provider Information Technology (SPIT) partner to Telenor.

As part of the deal, which will run until 2018, TCS will deploy its Hosted OSS/BSS Solution (HOBS), a combination of business process and IT services, pre-integrated hardware and OSS/BSS tools, and data center services.

"This is one of the largest change programs in recent history for Telenor Norway," said Telenor Norway CEO Berit Svendsen in the operator's announcement. "Our aim is to provide customers with better experiences, with improved quality and faster deliveries, while reducing costs."

Why this matters
Telenor is one of the most progressive incumbent operators in the world, and is often a trendsetter when it comes to carrier strategy, so any major move is worth noting.

A revamp of fixed line operations isn't revolutionary, but Telenor's approach is broad and includes a wholesale revamp of its back-office processes and capabilities, including migrating to a hosted OSS and BSS suite developed and managed by a trusted partner.

All incumbent operators will be experiencing the same challenges -- lower traditional fixed line revenues, lower margins and static costs. The operator's first-quarter numbers highlighted the issue, with fixed line voice revenues declining by nearly 15% year-on-year to 624 million Norwegian Krone (US$101.6 million) as 28,000 telephony customers stopped taking the service.

Drastic measures are needed to ensure that fixed line operations do not eat away at mobile and enterprise service profits. Telenor will not be the only operator opting for such a transformation.

— Ray Le Maistre, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editor-in-Chief, Light Reading

(10)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
nasimson
50%
50%
nasimson,
User Rank: Light Sabre
6/30/2014 | 9:50:02 AM
TCS rises
I was pleasantly surprised to see TCS being the service provider to Telenor. Similar deal is provided to AirTel India by IBM that enabled their rapid expansion throughout Africa. It seems TCS has come a long way in the European SPIT industry as well.
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 4:56:42 PM
Re: Devil is in ROI detail
Succinct...I like it!
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 4:51:57 PM
Re: Devil is in ROI detail
My view of software design in general has always been "Design for the whole and test against the parts."
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 4:41:43 PM
Re: Devil is in ROI detail
It is one of those things where it requires the best minds from all sides of the business to join forces on the requirements ahead of implementation.  Some will be driven by current problems, some by future problems, and the rest by expected future service offerings, costs, etc.  Too often one side or another ends up driving design and implementation leaving gaps for others to deal with later.  Having said that, it is impossible to design for everything so one hopes that by having the best working together, the eventual solution(s) are agile enough to handle anything "missed".
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 2:45:36 PM
Re: Devil is in ROI detail
I just saw another survey that had that same ranking--agility was the top goal.  I think that there's a serious underestimation on how much the drive for virtualized services and virtual infrastructure impact OSS/BSS design.  If you create a highly agile service layer without collaterally creating an event-driven OSS/BSS, you either lose the OSS/BSS connection to services or you constrain your agility.
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/26/2014 | 1:12:04 PM
Re: Devil is in ROI detail
Interesting Tom...so no real agreement even within a Tier One!  Not surprising but as you said, agility is the key to success in the future so hopefully they will agree to that.
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/26/2014 | 6:35:32 AM
Re: Devil is in ROI detail
There's a lot of interest in next-gen voice strategies and some operators (here in the US for example) have been moving to get regulatory approval to retire copper and POTS where there are viable opportunities for deeper fiber.  It could take years of study, though.  Even if they did, their OSS systems do a lot more than manage the copper these days, and modernizing them might make them even more agile.  But I was at a meeting with a Tier One and the guy sitting next to me wanted to understand how he could evolve OSS/BSS to protect their investment.  The guy sitting next to HIM wanted to trash them and start over!
Liz Greenberg
50%
50%
Liz Greenberg,
User Rank: Light Sabre
6/25/2014 | 4:24:53 PM
Re: Devil is in ROI detail
@Tom, I agree with you and often wonder how much of the talk is just that - talk.  I think that most carriers know that they need to transform but I wonder if secretly that they are really hoping for eliminating those fixed lines and the OSSes that they depend on in favor of either VoIP and/or mobile services?  What have you experienced?
TomNolle
50%
50%
TomNolle,
User Rank: Light Sabre
6/25/2014 | 3:08:51 PM
Re: Devil is in ROI detail
I think it's interesting that people talk about OSS transformation as Telenor does, and they also talk about improving service agility with SDN and NFV, both of which also involve OSS transformation, but nobody seems to say what it is that they expect to do to transform an OSS.  Didn't LR run a piece at some point in the past about "event-driven" operations?  That would seem to be the core transformation any OSS would need in order to become more agile and responsive.
Ray@LR
50%
50%
Ray@LR,
User Rank: Blogger
6/25/2014 | 8:46:47 AM
Devil is in ROI detail
As per usual, no financial details announced. What Telenor has to ensure, of course, is that it doesn't spend more with TCS than it could ever save by going down this route... I bet the terms and conditions of the contract are pretty tight...
Educational Resources
sponsor supplied content
Educational Resources Archive
Light Reading’s Upskill U is a FREE, interactive, online educational resource that delivers must-have education on themes that relate to the overall business transformation taking place in the communications industry.
NEXT COURSE
Wednesday, July 27, 1:00PM EDT
The Changing Face of the Data Center World
Rodney M. Elder, Senior Solutions Architect, Equinix
UPCOMING COURSE SCHEDULE
Wednesday, August 3, 1:00PM EDT
The Central Office Re-Architected as a Data Center
Guru Parulkar, Executive Director, Open Networking Research Center, Open Networking Lab
Wednesday, August 10, 1:00PM EDT
Telcos & Open Source 101
Phil Robb, Senior Technical Director, OpenDaylight
Friday, August 12, 1:00PM EDT
The Role of Open Source in NFV
Jim Fagan, Director, Cloud Practice, Telstra
in association with:
From The Founder
In the first episode of a four-part series, Light Reading Founder and CEO Steve Saunders and Calix President and CEO Carl Russo drive around town discussing the disruptive mega-changes in the communications industry and where hope lies for service providers to meet the escalating demands of the cloud.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
Telecom Innovators Video Showcase
VeEX Test & Measurement Solutions

7|25|16   |   08:57   |   (0) comments


Cyrille Morelle, president and CEO of VeEX Inc., talks test and measurement with Light Reading's Steve Saunders at BCE 2016. This includes innovative products such as VeSion Cloud-Based platform for network monitoring; MTTplus Modular Test platform for Access, Business, Carrier Ethernet, Transport and Core services; and OPX-BOX+ for Fiber Optics.
LRTV Custom TV
VeEX: Live From BCE 2016

7|25|16   |   03:20   |   (0) comments


VeEX's Senior Director of Business Development, Perry Romano, explains how VeEX provides tools to help install, maintain, monitor and manage network infrastructure efficiently and effectively. The portfolio of products on display include the RXT-6000, MTTplus and TX300s.
LRTV Custom TV
Real-Time Telemetry & Analytics for Intelligent SDN Orchestration

7|25|16   |   03:09   |   (0) comments


Packet Design CEO Scott Sherwood discusses how real-time network telemetry and analytics are enabling a new breed of SDN orchestration applications.
From the Founder
The Russo Report: Driving Disruption

7|25|16   |   07:44   |   (0) comments


In the first episode of a four-part series, Light Reading Founder and CEO Steve Saunders and Calix President and CEO Carl Russo drive around town discussing the disruptive mega-changes in the communications industry and where hope lies for service providers to meet the escalating demands of the cloud.
LRTV Custom TV
NetScout: Maximizing Enterprise Cloud for Digital Transformation

7|20|16   |   04:53   |   (0) comments


Light Reading Editor Mitch Wagner talks to NetScout CMO Jim McNiel about maximizing the benefits of enterprise cloud and digital transformation while minimizing potential pitfalls with a proper monitoring and instrumentation strategy.
Women in Comms Introduction Videos
Ciena's VP Offers a Career Crash Course

7|20|16   |   4:14   |   (2) comments


How did Ciena's Vice President of Sales, Angela Finn, carve out her career path? Simple, she tells WiC. She stayed true to her company, customers and principles. She shares her advice for women on how to be authentic and credible, as well as for companies that want to make a real change to their culture and practices.
LRTV Custom TV
NFV in 2016: Part 2 – Climbing the Virtualization Maturity Curve

7|19|16   |   06:56   |   (0) comments


Many of the initial use case implementations are single-vendor and self-contained. The industry is still climbing the virtualization maturity curve, needing further clarity and stability in the NFV infrastructure (NFVi) and greater availability and choice of virtualized network functions (VNFs). Interoperability between NFVis and VNFs from different vendors ...
Telecom Innovators Video Showcase
Versa Networks' Kumar Mehta on SD-WAN Managed Services

7|19|16   |     |   (0) comments


In Silicon Valley, Steve Saunders sits down with Versa's Kumar Mehta for an interview focused on why service providers are building SD-WAN managed services, and how Versa's telco customers are innovating.
LRTV Custom TV
Juniper Networks & The Evolution of NFV

7|19|16   |   06:01   |   (0) comments


Senior Juniper Networks executives talk to Light Reading Founder & CEO Steve Saunders about NFV developments and the recent independent evaluation by test lab EANTC of Juniper's Cloud CPE solution.
LRTV Interviews
CenturyLink Goes Beyond Managed WiFi

7|19|16   |     |   (0) comments


CenturyLink's managed WiFi allows enterprises, such as retailers and resorts, to track guest WiFi usage in order to help them better communicate with customers.
LRTV Interviews
AT&T Launches Network Functions on Demand

7|17|16   |   05:26   |   (0) comments


Roman Pacewicz, Senior Vice President, Offer Management & Service Integration, AT&T Business Solutions, discusses the operator's launch of its Network Functions on Demand service.
LRTV Interviews
Enterprise Pitch for Ciscosson

7|14|16   |   04:43   |   (0) comments


After seven months of near silence, Cisco and Ericsson executives publicly discussed details on their extensive partnership. Among the tidbits shared by Martin Zander, VP, group strategy programs, Ericsson, and Doug Webster, VP service provider marketing, Cisco: The partnership was initially launched to serve the service provider market, but is already gaining ...
Upcoming Live Events
September 13-14, 2016, The Curtis Hotel, Denver, CO
September 27, 2016, Philadelphia, PA
November 3, 2016, The Montcalm Marble Arch, London
November 30, 2016, The Westin Times Square, New York City
December 6-8, 2016,
May 16-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Five of the Top 10 most targeted countries in Check Point Software Technologies' global Malware & Threat Index for Q1 2016 are in Africa.
Hot Topics
Verizon Sports Big Plans for Yahoo
Alan Breznick, Cable/Video Practice Leader, Light Reading, 7/26/2016
Kevin Lo's Move to Facebook: Sign of Things to Come?
Patrick Donegan, Chief Analyst, Heavy Reading, 7/20/2016
Verizon's Next With VNFs
Carol Wilson, Editor-at-large, 7/21/2016
Facebook Gets Its Drone On
Ray Le Maistre, Editor-in-chief, 7/22/2016
Ericsson Ejects CEO Vestberg
Ray Le Maistre, Editor-in-chief, 7/25/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
There's no question that, come 2020, 5G technology will turn the world's conception of what mobile networking is on its head. Within the world of 5G development, Dr. ...
I've enjoyed interviewing many interesting people since I rejoined Light Reading, but William A. "Bill" Owens certainly takes the biscuit, as we say where I come from.
Animals with Phones
Live Digital Audio

Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.