The burgeoning mobile services market in Africa is fueling demand for Service Provider Information Technology (SPIT) systems that can support the back office needs of the continent's operators, as well as generating new business for wireless infrastructure vendors (as we noted Tuesday -- see Africa's Wireless Gold Rush).
Zimbabwe's national operator TelOne has deployed FTS's Leap Billing system for a range of tasks, including convergent billing and charging, interconnect billing, invoicing, order management, customer management, network management and mediation.
South African operator Vodacom Pty. Ltd. , which has 31 million customers, is using The Now Factory's Mobile Moments Vantage system as part of its plans to monitor its data services and optimize customer experience metrics. The news follows last week's announcement that Vodafone Ghana, which has 4.3 million customers, has chosen The Now Factory to monitor its customers' mobile data service experiences. (See Vodafone Goes to The Now Factory for CEM.)
MTN South Africa has chosen Celcite's network optimization offering to help manage its 2G and 3G networks. The operator will use the COPS-AIC software for root cause analysis of network problems.
A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.
To save this item to your list of favorite Light Reading content so you can find it later in your Profile page, click the "Save It" button next to the item.
If you found this interesting or useful, please use the links to the services below to share it with other readers. You will need a free account with each service to share an item via that service.
(0) | 
Digg
Del.icio.us
Reddit
Tweet This