ST. LOUIS -- Amdocs (DOX), the leading provider of customer experience systems and services, today announced that Telefonica, one of the world's leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefonica's business support systems (BSS) on Amdocs software, Telefonica subscribers in these countries will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
"With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefonica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience," said Phil Jordan, global chief information officer of Telefonica. "The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs' market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages."
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