Tele2 Sweden Uses NSN for CEM
STOCKHOLM -- Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behavior. An integral part of NSNís comprehensive Customer Experience Management portfolio, this solution provides a comprehensive display of network performance based on service quality, service usage and real-time traffic information.
Under the terms of the deal, insights from Serve atOnce Traffica will be coupled with fault, performance and configuration data from NSNís NetAct management system. This will enable Tele2 Sweden to interpret the data in order to boost customer satisfaction while offering a wide range of broadband and mobile-based services to its subscribers.
NSNís Serve atOnce Traffica will facilitate real-time monitoring of Tele2 Swedenís network performance, service quality and service use. This will help the operatorís staff across all departments to prioritize their actions and improve the overall service quality.