LONDON -- Spirent Communications plc (“Spirent”), a leading communications technology company, announces today that it has entered into a definitive agreement to acquire the business of DAX Technologies Corp. (“DAX”), privately held by Dragos Alexe and others, for a cash consideration of $37.0 million, funded from existing cash resources. Based in Matawan, New Jersey, DAX is a leading provider of Customer Experience Management (“CEM”) solution software that enables mobile and wireline service providers to understand and quantify services as experienced by their customers.
The DAX InTouch software is a uniquely comprehensive customer experience and service quality management solution, able to aggregate and analyse data from a wide eco-system of existing sources, including probes, network equipment and end user devices, as well as from carriers’ business systems that handle processes such as trouble ticketing. Processing billions of network and business records each day, InTouch gives service providers real-time insights into their customers’ experience, providing actionable end-to-end analytics to operations, support, marketing and engineering teams. DAX InTouch customers are primarily top-tier wireless service providers in North America, together with other service providers in EMEA.
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