Procera Adds to CEM Portfolio
FREMONT, Calif. -- Procera Networks, Inc. (NASDAQ: PKT), the global Internet Intelligence company, today announced “Service Plan Assurance,” the industry’s first service plan quality and transparency solution. Now, fixed and mobile operators can provide individual subscribers with real-time and historical score cards detailing application performance and traffic management impact. This solution demonstrates to subscribers that they are getting the performance and quality of experience that the network operators are promising, making any network management policies enforced in the network transparent to end users.
“Service providers want to make a commitment to their subscribers that they will get the value they are expecting from their service plan choices,” said James Brear, President and CEO of Procera Networks. “Procera’s technology has always designed fairness and transparency into its PacketLogic traffic management products so that service providers implementing network management policies can readily understand the impact these algorithms have on their customers. By introducing our Service Plan Assurance solution we believe that our philosophy of fairness can be easily implemented and demonstrated to subscribers.”
Procera’s PacketLogic solutions offer network operators easy to use and easy to measure capabilities in customer experience assurance. PacketLogic solutions are able to ensure that the correct level of service is being delivered to the customer, as well as measure the impact of network congestion on the customer’s end user experience. The operators’ customer service team can also see a real-time and historical view of exactly what quality of service that user has been delivered, regardless of their location or the devices that they are operating.
The Service Plan Assurance solution is differentiated from other offerings in the market that look to offer customer experience assurance. First, the fair usage portion of the solution can scale to millions of subscribers and is fully service plan aware, ensuring that operators can simultaneously provide fair access to different service plan tiers active on their network. Second, the solution can not only report on the customer experience in real-time or historically, but also ensure quality of experience through direct actions on the network, and detail the impact that any traffic management has on individual subscribers and applications. Finally, the solution includes numerous views for the customer experience based on the role of the operator’s personnel – marketing, customer service, engineering, etc. – in a simple to use web-based interface that can be customized by Procera based upon operator feedback.