Light Reading
MSO says a one-year implementation of a 'lean and agile' framework is on its way to bringing in more than $100 million in savings.

Comcast Claims $100M Savings In Being 'Agile'

Sarah Reedy
6/2/2014
50%
50%

NICE, France -- TM Forum Live! -- Comcast is on its way to realizing $100 million in savings from implementing a company-wide "agile and lean" software development, an executive revealed here on Monday.

Tom Wise, Comcast Corp. (Nasdaq: CMCSA, CMCSK)'s director of Quality Management System (QMS), said the cable company had been exploring strategies to become more agile and lean (in the generic sense) for a while now with the help of Cognizant Technology Solutions US Corp. (Nasdaq: CTSH). It started a program with the IT vendor two and a half years ago, focusing first on Agile software development methods and adding on a Lean focus early last year as a way to stay ahead of changing technology trends, accelerated product rollout schedules, and industry consolidation.

Wise says it hasn't been an easy process and requires daily negotiation with employees. While Comcast had been experimenting with agile and lean in different forms for years, projects often failed because, according to Reuben Daniel, Cognizant's principal consultant of business process transformation, software development agility didn't equate to business agility and there was no clear-cut goal. And, Daniel said, the emphasis was on individuals, not teams.

"Agile isn't just about changing technology tools; it's a holistic approach," said Daniel. "This is our foundation. If you want to make a team agile, don't just look at the team, but holistically look at the team, management, and architecture to support it."

A shift to this style of software development is bringing the cable company closer to $100 million in total benefit realized, Wise said. Comcast broke down its projects into their end goals: 120 were focused on cost avoidance (just not spending any more money), 20 on actually reducing costs, 20 on customer experience improvements, and 10 on revenue maximization.

"What we we're looking for from a bottom line perspective is to make a difference in how we actually get work done," Wise explained. "Affecting our bottom line is the ROI, and transformation is the activity in itself -- activity of transforming ourselves and our processes to have an effect on the people doing work and how they get it done."

— Sarah Reedy, Senior Editor, Light Reading

(1)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
SReedy
50%
50%
SReedy,
User Rank: Blogger
6/2/2014 | 3:23:22 PM
Agile & Lean update
As an update, Daniel reached out to clarify that Comcast is working towards substantial savings not "realized $100m in savings" as I took away from the presentation. Also, he wanted to emphasis that "Agile is just one component of the savings. Lean provided most of the savings."
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Interviews
CenturyLink: Building the Case for NFV

12|19|14   |   02:14   |   (0) comments


At the 2020 Vision Executive Summit, James Feger, VP, Network Strategy & Development at CenturyLink, talks about how the US operator is approaching virtual network functions from an operational and business case perspective.
LRTV Interviews
Liberty Global Sees Business Goldmine

12|18|14   |     |   (0) comments


Steen Sorensen, VP of business services for Liberty Global, explains where the giant international MSO sees growth potential.
LRTV Documentaries
EE: The Road to 5G

12|16|14   |   16:02   |   (1) comment


Andy Sutton, the principal network architect at UK mobile operator EE, explains how his company is using Wembley stadium as a wireless test bed and how that's helping EE to plan the evolution to 5G.
LRTV Huawei Video Resource Center
Highlights of Huawei's NFV Open Cloud Forum 2014

12|16|14   |     |   (0) comments


Huawei hosted its inaugural NFV Open Cloud Forum during the SDN & OpenFlow World Congress 2014 in Düsseldorf, Germany. The Forum brought together technology thought leaders, senior executives and telecom professionals from global carriers, industry associations, as well as other partner companies in the ecosystem, to exchange views on and collectively explore how ...
LRTV Custom TV
Realizing Operators' Digital Vision

12|16|14   |   5:23   |   (0) comments


Leveraging technology is fundamental to digital transformation but understanding customers and serving them really well is at the heart of digital businesses. TM Forum lists the following as the strategic pillars of the digital business: business agility and rapid innovation, operational agility and effectiveness, IT and data centricity, plus customer centricity. ...
LRTV Documentaries
US Cellular Injects Analytics Into LTE

12|16|14   |   2:57   |   (1) comment


US Cellular's Mario Vela explains how the operator uses analytics for network planning and what comes next as the carrier looks to eke more value out of its metrics.
LRTV Interviews
How Cox Biz Plans to Keep Growing

12|15|14   |     |   (2) comments


Steve Rowley, SVP of Cox Business, details how the third-biggest US MSO intends to boost its revenues to $2 billion and beyond over the rest of the decade
LRTV Huawei Video Resource Center
Interview With Bill Zhang, Director of SoftCOM Product Management, Huawei

12|15|14   |   2:50   |   (0) comments


Bill Zhang elaborated on Huawei's open philosophy in NFV solution development and network architecture design at the SDN & OpenFlow World Congress 2014.
LRTV Huawei Video Resource Center
Event Highlights: Huawei at SDN & OpenFlow World Congress 2014

12|15|14   |   3:43   |   (0) comments


Huawei joined the 2014 SDN & OpenFlow Congress as one of the key sponsors and contributors. At the event, Huawei reinforced the openness and flexibility of its network infrastructure strategies, and provided updates on its SDN and NVF innovations. Through participations at the exhibitions, forums and speeches, Huawei encouraged the industry to "think bigger and ...
LRTV Interviews
How Cable Biz Services Hit $10B Mark

12|12|14   |     |   (1) comment


Cable operators reached $10 billion in annual business services revenues by delving deeper into their vertical markets and expanding beyond the smallest firms.
LRTV Documentaries
Mediacom Aims to Test Connected Tractors

12|11|14   |   05:07   |   (3) comments


Cable business service provider is taking its services to the 'agribusiness' sector in partnership with farm equipment specialist John Deere and is getting involved in Gigabit Cities developments.
LRTV Interviews
TWC Business Looks Beyond $3B

12|10|14   |     |   (0) comments


TWC Business Services chief Phil Meeks explains how his unit has reached $3 billion in annual revenues and what its plans are for next year.
Upcoming Live Events
February 10, 2015, The Westin Peachtree Plaza, Atlanta, GA
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 6, 2015, McCormick Convention Center, Chicago, IL
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
Hot Topics
T-Mobile, BlackBerry Flirt With Reuniting
Sarah Reedy, Senior Editor, 12/17/2014
1-Gig: Coming to a Small Town Near You
Jason Meyers, Senior Editor, Gigabit Cities/IoT, 12/17/2014
Comcast Launches 4K Streaming Service
Alan Breznick, Cable/Video Practice Leader, 12/18/2014
US Carriers, You're Going to Cuba!
Mitch Wagner, West Coast Bureau Chief, Light Reading, 12/18/2014
T-Mobile Lights Up 27 Wideband LTE Cities
Sarah Reedy, Senior Editor, 12/15/2014
Like Us on Facebook
Twitter Feed
Webinar Archive