Light Reading
MSO says a one-year implementation of a 'lean and agile' framework is on its way to bringing in more than $100 million in savings.

Comcast Claims $100M Savings In Being 'Agile'

Sarah Reedy
6/2/2014
50%
50%

NICE, France -- TM Forum Live! -- Comcast is on its way to realizing $100 million in savings from implementing a company-wide "agile and lean" software development, an executive revealed here on Monday.

Tom Wise, Comcast Corp. (Nasdaq: CMCSA, CMCSK)'s director of Quality Management System (QMS), said the cable company had been exploring strategies to become more agile and lean (in the generic sense) for a while now with the help of Cognizant Technology Solutions US Corp. (Nasdaq: CTSH). It started a program with the IT vendor two and a half years ago, focusing first on Agile software development methods and adding on a Lean focus early last year as a way to stay ahead of changing technology trends, accelerated product rollout schedules, and industry consolidation.

Wise says it hasn't been an easy process and requires daily negotiation with employees. While Comcast had been experimenting with agile and lean in different forms for years, projects often failed because, according to Reuben Daniel, Cognizant's principal consultant of business process transformation, software development agility didn't equate to business agility and there was no clear-cut goal. And, Daniel said, the emphasis was on individuals, not teams.

"Agile isn't just about changing technology tools; it's a holistic approach," said Daniel. "This is our foundation. If you want to make a team agile, don't just look at the team, but holistically look at the team, management, and architecture to support it."

A shift to this style of software development is bringing the cable company closer to $100 million in total benefit realized, Wise said. Comcast broke down its projects into their end goals: 120 were focused on cost avoidance (just not spending any more money), 20 on actually reducing costs, 20 on customer experience improvements, and 10 on revenue maximization.

"What we we're looking for from a bottom line perspective is to make a difference in how we actually get work done," Wise explained. "Affecting our bottom line is the ROI, and transformation is the activity in itself -- activity of transforming ourselves and our processes to have an effect on the people doing work and how they get it done."

— Sarah Reedy, Senior Editor, Light Reading

(1)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
SReedy
50%
50%
SReedy,
User Rank: Blogger
6/2/2014 | 3:23:22 PM
Agile & Lean update
As an update, Daniel reached out to clarify that Comcast is working towards substantial savings not "realized $100m in savings" as I took away from the presentation. Also, he wanted to emphasis that "Agile is just one component of the savings. Lean provided most of the savings."
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Interviews
The New Wave of IP + Optical Integration

11|21|14   |   04:29   |   (7) comments


At the Alcatel-Lucent Technology Symposium, Heavy Reading senior analyst Sterling Perrin talks about how SDN has reshaped the discussion around packet and optical integration.
LRTV Huawei Video Resource Center
Huawei Highlights at BBWF 2014

11|20|14   |   3:40   |   (1) comment


Broadband World Forum is one of the world's largest telecoms, media and technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing. BBWF is an exciting place to meet the entire industry under one roof and identify the latest in network innovation, service optimization and customer ...
LRTV Huawei Video Resource Center
How Will BCMS Stimulate Margin for Broadband Operators?

11|19|14   |   6:52   |   (0) comments


In BBWF 2014, Liu Shuqing emphasizes the value of FMC 2.0 based full service experience by throwing light on the BCMS solution. The underlying principle of this innovative technique is to create network robustness and driving network from connection oriented to ACE – BAND oriented infrastructure, in which applications, cloud, and user experiences will be an asset ...
LRTV Huawei Video Resource Center
SingleFAN3.0: Better Connected Experience

11|19|14   |   3:06   |   (1) comment


At the BBWF 2014, David Hu, the VP of Huawei Access Network Product Line, talked about the future of access networks – SingleFAN3.0: faster broadband, wider coverage, and smarter connection.
LRTV Interviews
Basil Alwan Interview: The Road to Cloud

11|19|14   |   09:09   |   (0) comments


Alcatel-Lucent's head of IP and Transport talks about the migration towards a web-like networking environment, the impact of the cloud, SDN and NFV, and the yet-to-be-announced FP4 chip.
LRTV Documentaries
FairPoint Makes a Fair Point About Analytics

11|19|14   |   1:56   |   (1) comment


The US-based communication service provider gets to grips with advanced analytics, tackling data and breaking down the silos within its own business.
LRTV Documentaries
Analytics Lets C Spire Get to Know Subs

11|19|14   |   3:01   |   (2) comments


It's all about the data for US operator C Spire as it uses analytics to personalize its customer service down to individual subscribers.
LRTV Interviews
Nuage Branches Out With SDN: CEO Interview

11|17|14   |   9:32   |   (0) comments


Sunil Khandekar, CEO of Alcatel-Lucent's SDN-focused unit Nuage Networks, talks about the opportunities and challenges of breaking out of the data center into wide-area networks.
Light Reedy
Telecom Analytics Grows Up

11|14|14   |   1:15   |   (4) comments


The big data analytics debate has moved on from a year ago, with some experts suggesting it's no longer a technology challenge.
LRTV Huawei Video Resource Center
Huawei Compass

11|14|14   |   3:17   |   (1) comment


At OpenStack Summit 2014, Shuo Yang, Huawei Principal Cloud Infrastructure Architect introduced Huawei Compass, the software tool for solving customers' problems on the journey of OpenStack Cloud.
LRTV Huawei Video Resource Center
Huawei's Cloud Strategy in European Region

11|14|14   |   2:56   |   (1) comment


At OpenStack Summit 2014, Dr. Gotz, CTO of Huawei IT in European Region introduced Huawei's cloud strategy in European region.
LRTV Huawei Video Resource Center
Huawei's Contribution on OpenStack

11|14|14   |   5:58   |   (0) comments


At OpenStack Summit 2014, Dennis Gu, Huawei Chief Architect of Cloud Computing introduced the relationship between OpenStack and cloud computing, and Huawei's contribution on OpenStack.
Upcoming Live Events
December 2, 2014, New York City
December 3, 2014, New York City
December 8-10, 2014, Reykjavik, Iceland
February 12, 2015, Atlanta, GA
April 14, 2015, New York City, NY
May 6, 2015, McCormick Convention Center, Chicago, IL
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
Infographics
Irish Telecom outlines the rise of VoIP technology, including its adoption within businesses and their perception of its quality.
Hot Topics
Bell Labs Chief Slams 'Toy' Networks
Robert Clark, 11/19/2014
$38.3M: Ain't That a Kik in the SMS
Sarah Reedy, Senior Editor, 11/20/2014
Do You Have a 2020 Vision?
Dennis Mendyk, Vice President of Research, Heavy Reading, 11/21/2014
The New Wave of IP + Optical Integration
Ray Le Maistre, Editor-in-chief, 11/21/2014
Google, AT&T, BT Unite on Network Data Models
Carol Wilson, Editor-at-large, 11/20/2014
Like Us on Facebook
Twitter Feed