ST. LOUIS -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs' latest CES 9.1 portfolio, consolidating CRM operations across wireless, wireline, Internet and international-calling lines of business. As a result, Cellcom Israel will be able to enhance customer experience and better support its growth into new service areas.
Amdocs' billing software has been supporting Cellcom Israel for more than a decade. Four years ago, Amdocs' support of Cellcom Israel's billing operations was expanded to include Amdocs' managed services, resulting in reduced handling time of operational issues and improved application development capabilities. The managed services engagement has now been expanded to cover Cellcom Israel's CRM operations.
"By replacing disparate CRM systems with Amdocs software and expanding Amdocs' managed services to cover CRM operations, we will be able to better support service bundling and offer a higher level of customer care and service across all customer touch points," said Jack Oster, vice president of Information Technology at Cellcom Israel. "We will also be able to improve the performance of processes such as new service and price plan introductions, sales, price plans switching and repair services, further improving the customer experience."
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Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.
During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.
She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.
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