& cplSiteName &

Verizon Billing System Outage Hits Parts of US

Dan Jones
6/27/2014
50%
50%

It has not been a good week for Verizon.

Verizon Communications Inc. (NYSE: VZ) lost its contract with the German government because of spying concerns. Now Verizon Wireless is suffering a major outage of its billing system in parts of the US. (See Verizon's German Deal Could Be Just the First to Fall.)

Furious customers are taking to Twitter to complain about the billing system outage that appears to have been ongoing for a couple of days.

A Light Reading employee in New York, for example, has been trying to resolve billing issues since Wednesday and has been told on multiple calls that the systems are down. [Full disclosure: The employee is not part of the editorial team.]

"We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern, and some southern states," Verizon said in a statement. "We are working on a fix."

A spokeswoman for the operator tells Light Reading that Verizon doesn't yet have a time frame for when the system will be back up. She suggests that users follow the "@VZWnews" Twitter account, as Verizon will be posting updates on the situation there.

— Dan Jones, Mobile Editor, Light Reading

(20)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
7/22/2014 | 8:59:49 AM
Re: I'll keep an eye on Twitter over the weekend
@ Joe S

Adorable.. yes

But it's whether or not the late fee is assessed that I care about :)
nasimson
50%
50%
nasimson,
User Rank: Light Sabre
7/7/2014 | 11:10:52 AM
Re: in this day and age?
> Isn't it all outsourced to major vendors in that field anyway...I would
> think it would be hard for just one company to be affected...

@jabailo:

Its outsourced but in a managed services sort of way. Within the Telco, for the telco. Its not on a cloud where a vendor is running billing platforms for many Telcos. So its understandable that only Verizon was affected.
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
7/1/2014 | 12:35:12 AM
Re: I'll keep an eye on Twitter over the weekend
@DanJones: Thanks for this update!  I think it's very telling that this was due to a software update.  Has Verizon never heard of using virtualized test systems for patches?  My goodness.  #Notacustomer
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
7/1/2014 | 12:33:40 AM
Re: I'll keep an eye on Twitter over the weekend
@pcharles09:

RE: "Does that mean if your bill was due, you essentially got a 2-day extension?"

I'm not a Verizon customer, but knowing what they're like and the bureaucracy of the industry's customer service in general, I'd bet they'll think you're just adorable if you ask them that.  ;)
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
6/30/2014 | 5:55:40 PM
Re: I'll keep an eye on Twitter over the weekend
Does that mean if your bill was due, you essentially got a 2-day extension?
DanJones
50%
50%
DanJones,
User Rank: Blogger
6/30/2014 | 4:28:25 PM
Re: I'll keep an eye on Twitter over the weekend
Yes, restored after midnight on Saturday. This is what Verizon said:

 

"The Verizon Wireless billing system was fully restored early today, shortly after midnight. The issue affecting some customer access to account information was an unintended consequence of a software update performed by the company on its billing system two days ago. It affected customers mostly in the Northeast, Midwest and some southern states.  This did not in any way involve the network's ability to connect calls, deliver text messages or provide data services.  We apologize to our customers for any inconvenience they may have experienced and appreciate their patience."
Michelle
50%
50%
Michelle,
User Rank: Light Sabre
6/30/2014 | 10:26:50 AM
Re: in this day and age?
@Joe I don't think they outsource it. They really should have had better failover to prevent an widespread outage. 
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
6/29/2014 | 10:31:56 PM
Re: in this day and age?
Perhaps Verizon doesn't outsource this function (after all, they are large enough).
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
6/29/2014 | 10:31:00 PM
Re: I'll keep an eye on Twitter over the weekend
I remember my dad telling me about this one business -- I forget if he worked there or just knew of it through friends -- that, many years ago, had a fire and lost EVERYTHING.

The first thing they worked to rebuild, above everything else, was Accounts Receivable -- determining it their most vital function.  After all, many people aren't going to pay their bills if they're not told about them or reminded of them.

Accounts Payable was reserved for one of the last departments to be rebuilt.  The thinking: People to whom you owe money will only be too happy to remind you and keep you apprised of what you owe.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
6/29/2014 | 9:41:14 PM
Re: in this day and age?
Isn't everyone on The Cloud now?

Shouldn't it just failover to the West Coast office, or whichever is working that day?

 
Page 1 / 2   >   >>
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Interviews
Heavy Reading: The Web-Scale View

1|18|17   |     |   (0) comments


At Light Reading's 2020 Vision Executive Summit in Rome, Heavy Reading's former chief analyst Patrick Donegan shared insight from the recent web-scale operators report, which featured research on how web-scale operators view the market, the best web-scale companies to ...
LRTV Custom TV
Cisco's Cloud Scale Networking: Automation, Virtualization & Simplification

1|18|17   |     |   (1) comment


Cisco's Sanjeev Mervana outlines the latest innovations in networking technology at CES 2017 in Las Vegas.
LRTV Custom TV
ADVA Talks Innovation & the Future of Networking

1|17|17   |     |   (0) comments


Ray Le Maistre and Christoph Glingener, CTO of ADVA Optical Networking, discuss the current state of the industry, cooperation and collaboration, open innovation and the future of networking.
LRTV Custom TV
Cisco's Infinite Video Platform

1|17|17   |     |   (0) comments


Cisco's Infinite Video Platform allows service providers to deliver broadcast-quality video over IP networks. Infinite video supports many devices, from 4K TVs to tablets to game consoles. Join Cisco's Rajeev Raman for a brief tour and live demo.
LRTV Interviews
Masergy: Ability to Adapt Key for NFV

1|16|17   |   6:40   |   (0) comments


Speaking at Light Reading's 2020 Vision in Rome, Masergy's VP, Global Technology, Ray Watson, said agility is key to providing the mix and match NFV-based services that are driving business for the managed service provider today.
LRTV Interviews
Equinix: The Data Explosion

1|13|17   |   4:16   |   (0) comments


At Light Reading's 2020 Vision in Rome, Eric Schwartz, president of EMEA, Equinix, talked about how Equinix is helping its customers manage the influx of data today, and how it's preparing for a future filled with millions of connected IoT devices.
LRTV Interviews
Heavy Reading: The Changing Data Center Landscape

1|12|17   |   6:05   |   (1) comment


At Light Reading's 2020 Vision event in Rome, Heavy Reading's Senior Analyst Roz Roseboro talks about how virtualization is impacting data center evolution and how that evolution is affecting the relationship between service providers, data center operators and public cloud providers.
LRTV Interviews
Boingo: Prepping for Millions of Devices

1|12|17   |   5:07   |   (1) comment


At Light Reading's 2020 Vision in Rome, Boingo's CTO Derek Peterson discusses how wireless operators will address the needs of low-bandwidth and high-bandwidth apps at the same time, the need for more MHz, the impact of IoT and more.
LRTV Interviews
Comcast Shows Off Gig Gateway at CES

1|11|17   |     |   (1) comment


With its largest presence at CES in years, Comcast took the wraps off its long-awaited gigabit gateway and a new platform for managing the home WiFi network. Light Reading Senior Editor Mari Silbey sat down with EVP Chris Satchell to discuss the latest Comcast advance, and met with VP of Product Strategy and Development Andrea Peiro to walk through a demo of the ...
LRTV Interviews
Colt: End-to-End Key for 2017

1|10|17   |   6:21   |   (0) comments


At Light Reading's 2020 Vision Executive Summit in Rome, Nico Fischbach of Colt said having a multi-carrier, end-to-end service proposition is going to be key for 2017 -- and SD-WAN is instrumental in making it happen.
From the Founder
Cisco's Clemson on Mobile Cloud Video

1|9|17   |     |   (1) comment


Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators. "If you think about where we're going… whether it's a mobile application, or a video ...
LRTV Custom TV
VMware Telco NFV Solutions – Preparing for 5G & IOT

1|9|17   |     |   (0) comments


Shekar Ayyar, EVP & Corporate Strategy/General Manager of Telco for VMware, discusses VMware's Telco NFV solutions role and foundation for the Imminent Arrival of 5G & IOT.
Upcoming Live Events
March 21-22, 2017, The Curtis Hotel, Denver, CO
May 15-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
A Women in Comms Glossary
Sarah Thomas, Director, Women in Comms, 1/18/2017
Is Cable One Beefing Up for Slaughter?
Alan Breznick, Cable/Video Practice Leader, Light Reading, 1/20/2017
Google Security Lessons for IT
Curtis Franklin, Security Editor, 1/18/2017
TV's Paradox: No HDR Without 4K
Mari Silbey, Senior Editor, Cable/Video, 1/17/2017
Nokia CTO: 2017 Is the Year 5G Gets in the Field
Dan Jones, Mobile Editor, 1/19/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
Light Reading founder and CEO Steve Saunders chats with Sportlogiq CEO Craig Buntin about sports data analysis.
Eyal Waldman, CEO of Mellanox Technologies, speaks to Steve Saunders, CEO of Light Reading, for an exclusive interview about the 100 GB cable challenge, cybersecurity and much more.
Animals with Phones
You've Heard of Slow Food? Click Here
This is slow tech.
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.