Light Reading
Verizon says its billing system is down in parts of the Northeast, Midwest, and South and it is working on a fix.

Verizon Billing System Outage Hits Parts of US

Dan Jones
6/27/2014
50%
50%

It has not been a good week for Verizon.

Verizon Communications Inc. (NYSE: VZ) lost its contract with the German government because of spying concerns. Now Verizon Wireless is suffering a major outage of its billing system in parts of the US. (See Verizon's German Deal Could Be Just the First to Fall.)

Furious customers are taking to Twitter to complain about the billing system outage that appears to have been ongoing for a couple of days.

A Light Reading employee in New York, for example, has been trying to resolve billing issues since Wednesday and has been told on multiple calls that the systems are down. [Full disclosure: The employee is not part of the editorial team.]

"We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern, and some southern states," Verizon said in a statement. "We are working on a fix."

A spokeswoman for the operator tells Light Reading that Verizon doesn't yet have a time frame for when the system will be back up. She suggests that users follow the "@VZWnews" Twitter account, as Verizon will be posting updates on the situation there.

— Dan Jones, Mobile Editor, Light Reading

(20)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Page 1 / 2   >   >>
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
7/22/2014 | 8:59:49 AM
Re: I'll keep an eye on Twitter over the weekend
@ Joe S

Adorable.. yes

But it's whether or not the late fee is assessed that I care about :)
nasimson
50%
50%
nasimson,
User Rank: Light Sabre
7/7/2014 | 11:10:52 AM
Re: in this day and age?
> Isn't it all outsourced to major vendors in that field anyway...I would
> think it would be hard for just one company to be affected...

@jabailo:

Its outsourced but in a managed services sort of way. Within the Telco, for the telco. Its not on a cloud where a vendor is running billing platforms for many Telcos. So its understandable that only Verizon was affected.
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
7/1/2014 | 12:35:12 AM
Re: I'll keep an eye on Twitter over the weekend
@DanJones: Thanks for this update!  I think it's very telling that this was due to a software update.  Has Verizon never heard of using virtualized test systems for patches?  My goodness.  #Notacustomer
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
7/1/2014 | 12:33:40 AM
Re: I'll keep an eye on Twitter over the weekend
@pcharles09:

RE: "Does that mean if your bill was due, you essentially got a 2-day extension?"

I'm not a Verizon customer, but knowing what they're like and the bureaucracy of the industry's customer service in general, I'd bet they'll think you're just adorable if you ask them that.  ;)
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
6/30/2014 | 5:55:40 PM
Re: I'll keep an eye on Twitter over the weekend
Does that mean if your bill was due, you essentially got a 2-day extension?
DanJones
50%
50%
DanJones,
User Rank: Blogger
6/30/2014 | 4:28:25 PM
Re: I'll keep an eye on Twitter over the weekend
Yes, restored after midnight on Saturday. This is what Verizon said:

 

"The Verizon Wireless billing system was fully restored early today, shortly after midnight. The issue affecting some customer access to account information was an unintended consequence of a software update performed by the company on its billing system two days ago. It affected customers mostly in the Northeast, Midwest and some southern states.  This did not in any way involve the network's ability to connect calls, deliver text messages or provide data services.  We apologize to our customers for any inconvenience they may have experienced and appreciate their patience."
Michelle
50%
50%
Michelle,
User Rank: Moderator
6/30/2014 | 10:26:50 AM
Re: in this day and age?
@Joe I don't think they outsource it. They really should have had better failover to prevent an widespread outage. 
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
6/29/2014 | 10:31:56 PM
Re: in this day and age?
Perhaps Verizon doesn't outsource this function (after all, they are large enough).
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Light Sabre
6/29/2014 | 10:31:00 PM
Re: I'll keep an eye on Twitter over the weekend
I remember my dad telling me about this one business -- I forget if he worked there or just knew of it through friends -- that, many years ago, had a fire and lost EVERYTHING.

The first thing they worked to rebuild, above everything else, was Accounts Receivable -- determining it their most vital function.  After all, many people aren't going to pay their bills if they're not told about them or reminded of them.

Accounts Payable was reserved for one of the last departments to be rebuilt.  The thinking: People to whom you owe money will only be too happy to remind you and keep you apprised of what you owe.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
6/29/2014 | 9:41:14 PM
Re: in this day and age?
Isn't everyone on The Cloud now?

Shouldn't it just failover to the West Coast office, or whichever is working that day?

 
Page 1 / 2   >   >>
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Documentaries
Optical Is Hot in 2015

1|23|15   |   01:56   |   (2) comments


Optical comms technology underpins the whole communications sector and there are some really hot trends set for 2015.
LRTV Custom TV
Policy Control in the Fast Lane

1|22|15   |   2:57   |   (0) comments


What's making policy control strategic in 2015 and beyond? Amdocs talks with Heavy Reading's Graham Finnie about the key factors driving change in the data services landscape. Find out what his policy management research reveals about the road ahead for policy control – and sign up for ...
LRTV Documentaries
Highlights From the 2020 Vision Executive Summit

1|21|15   |   4:33   |   (2) comments


In December 2014, Light Reading brought together telecom executives in Reykjavik, Iceland to discuss their vision for high-capacity networks through the end of the decade. The intimate, interactive meeting was set against the backdrop of Iceland's spectacular natural beauty. As one of the event's founding sponsors, Cisco's Doug Webster shared his company's ...
LRTV Huawei Video Resource Center
Huawei Pay-TV Partner Harmonic, Helping Carriers Accelerate 4K Video Deployment with Huawei

1|20|15   |   5:42   |   (1) comment


At IBC, Peter Alexander, Senior Vice President & CMO at Harmonic, speaks about the growing interest in pay-TV service and its branching into multiple devices.
LRTV Huawei Video Resource Center
Sony Marketing Director Olivier Bovis Discusses the Outlook for 4K and Cooperation With Huawei at IBC 2014

1|20|15   |   6:50   |   (0) comments


At IBC, Olivier Bovis, Marketing Director of Sony, speaks about the coming of the 4K era.
LRTV Huawei Video Resource Center
Huawei Pay-TV Partner Envivio, Helping Carriers Accelerate 4K Video Deployment

1|20|15   |   2:57   |   (0) comments


At IBC, Olivier Bovis, Marketing Director of Sony, speaks about the coming of the 4K era.
LRTV Huawei Video Resource Center
Pay-TV's Networked Future

1|20|15   |   6:29   |   (0) comments


At IBC, Jeff Heynen, Principal Analyst at Infonetics, speaks about the future of the pay-TV industry and its transition.
LRTV Huawei Video Resource Center
Jeff Heynen: Distributed Access Will Help MSOs Compete in the Future

1|20|15   |   2:26   |   (0) comments


At IBC, Jeff Heynen, Principal Analyst at Infonetics, speaks about moving to distributed access and the future trend of cable business.
LRTV Interviews
Cisco Talks Transformation

1|20|15   |   13:02   |   (0) comments


In December 2014, Steve Saunders sat down with Cisco VP of Products & Solutions Marketing Doug Webster at Light Reading's 2020 Vision executive summit in Reykjavik, Iceland. They spoke about Cisco's approach to network virtualization as well as how service providers can begin to monetize high-capacity networks through the end of the decade.
LRTV Interviews
Bob Wilson, Arsenal Legend: The Light Reading Interview

1|16|15   |   35:36   |   (3) comments


Arsenal goalkeeping legend Bob Wilson was Light Reading's guest interviewee at the 2020 Vision Executive Summit in December. See what the former soccer star and sports broadcaster had to say when he took to the stage in Iceland.
LRTV Custom TV
What MEF Third Network Initiative Means for SDN & NFV

1|14|15   |   6:13   |   (0) comments


Vitesse Semiconductor CTO Martin Nuss discusses the importance of the MEF Third Network initiative and why it's good news for SDN/NFV industry initiatives.
LRTV Huawei Video Resource Center
Frank Miller: Distributed Solutions are the Best Build for the Future - Part II

1|9|15   |   2:46   |   (0) comments


At SCTE, Frank Miller, Global CTO of MSO at Huawei, speaks about Cable 2.0 and its innovative future.
Upcoming Live Events
February 5, 2015, Washington, DC
February 19, 2015, The Fairmont San Jose, San Jose, CA
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 12, 2015, Grand Hyatt, Denver, CO
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
September 9-10, 2015, The Westin Galleria Dallas, Dallas, TX
September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
November 11-12, 2015, The Westin Peachtree Plaza, Atlanta, GA
December 1, 2015, The Westin Times Square, New York City
December 2-3, 2015, The Westin Times Square, New York City
Infographics
Hot Topics
BlackBerry Wants Net Neutrality Protection -- That's Just Sad
Mitch Wagner, West Coast Bureau Chief, Light Reading, 1/22/2015
FiOS Picks Up Pace Again
Alan Breznick, Cable/Video Practice Leader, 1/22/2015
Verizon Ready for Google MVNO Challenge
Dan Jones, Mobile Editor, 1/22/2015
Indiana Carrier Takes Fiber to the Farm
Jason Meyers, Senior Editor, Gigabit Cities/IoT, 1/22/2015
The New Internet Space Race: Google's Final Frontier?
Dan Jones, Mobile Editor, 1/21/2015
Like Us on Facebook
Twitter Feed
Webinar Archive