Verizon Billing System Outage Hits Parts of US
It has not been a good week for Verizon.
Verizon Communications Inc. (NYSE: VZ) lost its contract with the German government because of spying concerns. Now Verizon Wireless is suffering a major outage of its billing system in parts of the US. (See Verizon's German Deal Could Be Just the First to Fall.)
Furious customers are taking to Twitter to complain about the billing system outage that appears to have been ongoing for a couple of days.
A Light Reading employee in New York, for example, has been trying to resolve billing issues since Wednesday and has been told on multiple calls that the systems are down. [Full disclosure: The employee is not part of the editorial team.]
"We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern, and some southern states," Verizon said in a statement. "We are working on a fix."
A spokeswoman for the operator tells Light Reading that Verizon doesn't yet have a time frame for when the system will be back up. She suggests that users follow the "@VZWnews" Twitter account, as Verizon will be posting updates on the situation there.
— Dan Jones, Mobile Editor, Light Reading