Light Reading
Ericsson will completely replace the carrier's legacy systems with its Service Agility suite for billing and IT.

T-Mobile Swaps Out Amdocs BSS for Ericsson

Sarah Reedy
6/2/2014
50%
50%

NICE, France -- TM Forum Live! -- Since John Legere took the helm of T-Mobile in 2012, the changes to the company have been immense and rapid-fire. Now, the company is looking to make another big change, this time to its backend IT systems, swapping outs its Amdocs business support system (BSS) with Ericsson's.

T-Mobile US Inc. said on Monday that it has signed a long-term managed services agreement with Ericsson AB (Nasdaq: ERIC) to update its billing and IT processes. Specifically, Ericsson will unify the carrier's charging, billing, order management, product catalogue, and customer relationship management (CRM) for all branded T-Mobile and MetroPCS customers.

T-Mobile has come a long way from the state of disarray its IT systems were in after the fall-out of the failed AT&T Inc. (NYSE: T) merger. It was operating six major IT systems and a variety of shadow IT apps so that executing any change in billing or services would take months on end. Since then it has made changes to consolidate its six systems down to one, using SAP AG (NYSE/Frankfurt: SAP) software, expediting processes, and bringing its IT division closer to the business folks. Today's announcement is another step in that evolution. (See Look Inside T-Mobile's 'Uncarrier' Transformation.)

Per Borgklint, Ericsson's senior vice president and head of business unit support solutions, says its Service Agility suite of services will completely replace T-Mobile's legacy systems as well as supplant Amdocs Ltd. (NYSE: DOX) in the back office. Ericsson has been a long-time T-Mobile customer, providing it with its free-time rating engine, but this deal marks a significant expansion. (See Amdocs Flexes Its Back Office Muscles.)

Borgklint says the new system will help T-Mobile more quickly introduce new services, down from months to a matter of minutes. It will also give its customers real-time billing visibility and control over their account service charges via a self-care portal or data dashboard, if the carrier chooses to implement it.

"We are implementing an end-to-end suite, which enables you to evolve from being fairly static to an elastic stack where you can start to create automated processes -- where you are putting customer needs and requirements as the leading performance indicator and adjusting the solution to meet individual needs and requirements," Borgklint tells us, adding that a lot of this became necessary as operators move more services to the cloud.

T-Mobile is gearing up to reveal the fifth phase of its "uncarrier" strategy on June 18. So far, its announcements have included new pricing plans, free tablet data offers, contract change-ups, and more. Ericsson wouldn't give a hint about what might be coming next, but suggests the carrier's new backend system will equip it for whatever shakeups it wants to unveil. (See T-Mobile Petitions Operators to Kill Overages, T-Mobile Drops LTE iPad Prices to WiFi Levels, T-Mobile to Pick Up 'Evil' Family Fees, and T-Mobile Kills Contracts, Launches LTE Network.)

— Sarah Reedy, Senior Editor, Light Reading

(5)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
R Clark
50%
50%
R Clark,
User Rank: Blogger
6/3/2014 | 3:32:47 AM
Re: Key items
Interesting. Hard not to see it as part of a bundle with future network contracts.

 
SReedy
50%
50%
SReedy,
User Rank: Blogger
6/2/2014 | 3:39:10 PM
Re: Key items
Yes, they are certainly duking it out for managed services deals. I hope to get more color on the decision, as it's an interesting battle of the back offices.
bobmachin
50%
50%
bobmachin,
User Rank: Light Beer
6/2/2014 | 1:14:52 PM
Re: Key items
Looks like quite a blow to Amdocs, who have a Managed Services proposition too...
SReedy
50%
50%
SReedy,
User Rank: Blogger
6/2/2014 | 11:18:51 AM
Re: Key items
I reached out to both Amdocs and T-Mobile about this, but neither were able to provide more information. I will update as I learn more.
himalarohee
50%
50%
himalarohee,
User Rank: Light Beer
6/2/2014 | 11:17:32 AM
Key items
Hi, Can you point out what were the key items that led to Amdocs BSS swapped out for Ericsson BSS? pricing, feautres, road-map?
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Interviews
CenturyLink: Building the Case for NFV

12|19|14   |   02:14   |   (0) comments


At the 2020 Vision Executive Summit, James Feger, VP, Network Strategy & Development at CenturyLink, talks about how the US operator is approaching virtual network functions from an operational and business case perspective.
LRTV Interviews
Liberty Global Sees Business Goldmine

12|18|14   |     |   (0) comments


Steen Sorensen, VP of business services for Liberty Global, explains where the giant international MSO sees growth potential.
LRTV Documentaries
EE: The Road to 5G

12|16|14   |   16:02   |   (1) comment


Andy Sutton, the principal network architect at UK mobile operator EE, explains how his company is using Wembley stadium as a wireless test bed and how that's helping EE to plan the evolution to 5G.
LRTV Huawei Video Resource Center
Highlights of Huawei's NFV Open Cloud Forum 2014

12|16|14   |     |   (0) comments


Huawei hosted its inaugural NFV Open Cloud Forum during the SDN & OpenFlow World Congress 2014 in Düsseldorf, Germany. The Forum brought together technology thought leaders, senior executives and telecom professionals from global carriers, industry associations, as well as other partner companies in the ecosystem, to exchange views on and collectively explore how ...
LRTV Custom TV
Realizing Operators' Digital Vision

12|16|14   |   5:23   |   (0) comments


Leveraging technology is fundamental to digital transformation but understanding customers and serving them really well is at the heart of digital businesses. TM Forum lists the following as the strategic pillars of the digital business: business agility and rapid innovation, operational agility and effectiveness, IT and data centricity, plus customer centricity. ...
LRTV Documentaries
US Cellular Injects Analytics Into LTE

12|16|14   |   2:57   |   (1) comment


US Cellular's Mario Vela explains how the operator uses analytics for network planning and what comes next as the carrier looks to eke more value out of its metrics.
LRTV Interviews
How Cox Biz Plans to Keep Growing

12|15|14   |     |   (2) comments


Steve Rowley, SVP of Cox Business, details how the third-biggest US MSO intends to boost its revenues to $2 billion and beyond over the rest of the decade
LRTV Huawei Video Resource Center
Interview With Bill Zhang, Director of SoftCOM Product Management, Huawei

12|15|14   |   2:50   |   (0) comments


Bill Zhang elaborated on Huawei's open philosophy in NFV solution development and network architecture design at the SDN & OpenFlow World Congress 2014.
LRTV Huawei Video Resource Center
Event Highlights: Huawei at SDN & OpenFlow World Congress 2014

12|15|14   |   3:43   |   (0) comments


Huawei joined the 2014 SDN & OpenFlow Congress as one of the key sponsors and contributors. At the event, Huawei reinforced the openness and flexibility of its network infrastructure strategies, and provided updates on its SDN and NVF innovations. Through participations at the exhibitions, forums and speeches, Huawei encouraged the industry to "think bigger and ...
LRTV Interviews
How Cable Biz Services Hit $10B Mark

12|12|14   |     |   (1) comment


Cable operators reached $10 billion in annual business services revenues by delving deeper into their vertical markets and expanding beyond the smallest firms.
LRTV Documentaries
Mediacom Aims to Test Connected Tractors

12|11|14   |   05:07   |   (3) comments


Cable business service provider is taking its services to the 'agribusiness' sector in partnership with farm equipment specialist John Deere and is getting involved in Gigabit Cities developments.
LRTV Interviews
TWC Business Looks Beyond $3B

12|10|14   |     |   (0) comments


TWC Business Services chief Phil Meeks explains how his unit has reached $3 billion in annual revenues and what its plans are for next year.
Upcoming Live Events
February 10, 2015, The Westin Peachtree Plaza, Atlanta, GA
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 6, 2015, McCormick Convention Center, Chicago, IL
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
Hot Topics
T-Mobile, BlackBerry Flirt With Reuniting
Sarah Reedy, Senior Editor, 12/17/2014
1-Gig: Coming to a Small Town Near You
Jason Meyers, Senior Editor, Gigabit Cities/IoT, 12/17/2014
Comcast Launches 4K Streaming Service
Alan Breznick, Cable/Video Practice Leader, 12/18/2014
US Carriers, You're Going to Cuba!
Mitch Wagner, West Coast Bureau Chief, Light Reading, 12/18/2014
T-Mobile Lights Up 27 Wideband LTE Cities
Sarah Reedy, Senior Editor, 12/15/2014
Like Us on Facebook
Twitter Feed
Webinar Archive