Light Reading

T-Mobile Swaps Out Amdocs BSS for Ericsson

Sarah Thomas

NICE, France -- TM Forum Live! -- Since John Legere took the helm of T-Mobile in 2012, the changes to the company have been immense and rapid-fire. Now, the company is looking to make another big change, this time to its backend IT systems, swapping outs its Amdocs business support system (BSS) with Ericsson's.

T-Mobile US Inc. said on Monday that it has signed a long-term managed services agreement with Ericsson AB (Nasdaq: ERIC) to update its billing and IT processes. Specifically, Ericsson will unify the carrier's charging, billing, order management, product catalogue, and customer relationship management (CRM) for all branded T-Mobile and MetroPCS customers.

T-Mobile has come a long way from the state of disarray its IT systems were in after the fall-out of the failed AT&T Inc. (NYSE: T) merger. It was operating six major IT systems and a variety of shadow IT apps so that executing any change in billing or services would take months on end. Since then it has made changes to consolidate its six systems down to one, using SAP AG (NYSE/Frankfurt: SAP) software, expediting processes, and bringing its IT division closer to the business folks. Today's announcement is another step in that evolution. (See Look Inside T-Mobile's 'Uncarrier' Transformation.)

Per Borgklint, Ericsson's senior vice president and head of business unit support solutions, says its Service Agility suite of services will completely replace T-Mobile's legacy systems as well as supplant Amdocs Ltd. (NYSE: DOX) in the back office. Ericsson has been a long-time T-Mobile customer, providing it with its free-time rating engine, but this deal marks a significant expansion. (See Amdocs Flexes Its Back Office Muscles.)

Borgklint says the new system will help T-Mobile more quickly introduce new services, down from months to a matter of minutes. It will also give its customers real-time billing visibility and control over their account service charges via a self-care portal or data dashboard, if the carrier chooses to implement it.

"We are implementing an end-to-end suite, which enables you to evolve from being fairly static to an elastic stack where you can start to create automated processes -- where you are putting customer needs and requirements as the leading performance indicator and adjusting the solution to meet individual needs and requirements," Borgklint tells us, adding that a lot of this became necessary as operators move more services to the cloud.

T-Mobile is gearing up to reveal the fifth phase of its "uncarrier" strategy on June 18. So far, its announcements have included new pricing plans, free tablet data offers, contract change-ups, and more. Ericsson wouldn't give a hint about what might be coming next, but suggests the carrier's new backend system will equip it for whatever shakeups it wants to unveil. (See T-Mobile Petitions Operators to Kill Overages, T-Mobile Drops LTE iPad Prices to WiFi Levels, T-Mobile to Pick Up 'Evil' Family Fees, and T-Mobile Kills Contracts, Launches LTE Network.)

— Sarah Reedy, Senior Editor, Light Reading

(5)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
R Clark
R Clark,
User Rank: Blogger
6/3/2014 | 3:32:47 AM
Re: Key items
Interesting. Hard not to see it as part of a bundle with future network contracts.

User Rank: Moderator
6/2/2014 | 1:14:52 PM
Re: Key items
Looks like quite a blow to Amdocs, who have a Managed Services proposition too...
User Rank: Light Beer
6/2/2014 | 11:17:32 AM
Key items
Hi, Can you point out what were the key items that led to Amdocs BSS swapped out for Ericsson BSS? pricing, feautres, road-map?
From The Founder
Steve Saunders provides an overview of white box networking and introduces a new "slim line" version of the OSI 7-layer model.
Flash Poll
Live Streaming Video
CLOUD / MANAGED SERVICES: Prepping Ethernet for the Cloud
Moderator: Ray LeMaistre Panelists: Jeremy Bye, Leonard Sheahan
Between the CEOs
Centec on Ethernet Switching

11|26|15   |   09:58   |   (0) comments

Centec CEO James Sun talks to Steve Saunders about Ethernet switching and the white box revolution.
LRTV Custom TV
Delivering Service Agility in the Virtualization Era

11|25|15   |   5.41   |   (0) comments

Interview with Massimo Fatato, WW OSS Business Lead, Hewlett Packard Enterprise.
Wagner’s Ring
How Might Open Source Fail?

11|24|15   |     |   (9) comments

Open source, SDN, and NFV are looking inevitable – but performance, standards proliferation and regulatory capture could derail the movement.
LRTV Custom TV
NFV Lifecycle Orchestration – a Fresh Vision for Telco

11|23|15   |   6.40   |   (0) comments

Simon Osborne, CTO Comptel, and Heavy Reading's Caroline Chappell reveal the business impacts of new SDN and NFV, and what the term service orchestration actually means. Together they define Lifecycle Service Orchestration and how the virtualized future will look for telecoms operators.
Between the CEOs
Cisco's Virtual Role in Saudi

11|20|15   |   12:15   |   (1) comment

Light Reading founder and CEO Steve Saunders talks with Zayan Sadek, Regional Manager at Cisco Systems, about the competitive communications services market and advance of virtualization in Saudi Arabia.
LRTV Huawei Video Resource Center
Huawei Leads With Kubernetes for Cloud PaaS

11|19|15   |   08:26   |   (0) comments

Huawei is looking to Kubernetes as a key tool for building robust open source technologies for customers and partners, said Ying Xiong, chief architect of cloud platform at Huawei, in an interview with Light Reading West Coast Bureau Chief Mitch Wagner at the recent Kubecon conference.
Women in Comms Introduction Videos
WiC in London: The Highlight Reel

11|19|15   |   5:33   |   (1) comment

NetCracker's Mervat El Dabae headlines an inspiring morning in London with help from leading women from Vodafone, TalkTalk, Hyperoptics and Ciena.
LRTV Documentaries
Why Saudi's So Hot for New Tech

11|19|15   |   05:07   |   (0) comments

Light Reading's Steve Saunders reports from Saudi Arabia, a hyper-competitive market desperate to embrace the next generation of communications technologies and services.
LRTV Custom TV
Why Data Models Deliver More Value Than Information Models

11|19|15   |   5.08   |   (0) comments

Stefan Vallin argues that more automation is needed to manage end-to-end services and the hybrid networks they run on, and that data models are key to achieving this.
Telecom Innovators Video Showcase
SDN Management & Orchestration in the WAN

11|17|15   |   7.20   |   (0) comments

Carol Wilson and Packet Design CTO Cengiz Alaettinoglu discuss CSPs' SDN service delivery and assurance requirements. Learn about a modular approach to building automated control, orchestration and management functions for the WAN that are policy- and analytics-driven.
LRTV Custom TV
Flash Networks: Optimizing for Radio Spectral Efficiency

11|17|15   |   3:34   |   (0) comments

Today most optimization vendors only focus on optimizing voice or data. Ofer Gottfried, Flash Networks' CTO, shows how improving data throughput and maximizing spectral efficiency reduces capital and operating expenses while also providing a platform for user engagement.
LRTV Custom TV
Making Pay-TV User Experiences Millennial-Friendly

11|16|15   |   6:42   |   (0) comments

The unique challenge of reaching and engaging Millennials is driving pay-TV video experience transformation that can include higher quality UIs, viewing of multiple content streams at once and seamless transitions between handheld devices and the television.
Allot MobileTrends Report H2/2015 reveals how daily online behavior can be used to discover smarter ways to profile customers and propose valuable, real-time offers to them.
Hot Topics
Samsung to Sell Wireless Networking Unit?
Dan Jones, Mobile Editor, 11/23/2015
Sprint, Verizon Face Reorganization, Job Cuts
Dan Jones, Mobile Editor, 11/20/2015
Sprint to Get $1.2B From New Leasing Venture
Dan Jones, Mobile Editor, 11/23/2015
How Might Open Source Fail?
Mitch Wagner, West Coast Bureau Chief, Light Reading, 11/24/2015
Samsung: No Sale of Wireless Unit
Dan Jones, Mobile Editor, 11/25/2015
Like Us on Facebook
Twitter Feed
December 15, 2015
Virtualizing Cable Services
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Centec CEO James Sun talks to Steve Saunders about Ethernet switching and the white box revolution.
Light Reading founder and CEO Steve Saunders talks with Zayan Sadek, Regional Manager at Cisco Systems, about the competitive communications services market and advance of virtualization in Saudi Arabia.
Cats with Phones
Can't Find the Phone on Thanksgiving? Click Here
Check under the cat! (hint: bottom right)
Live Digital Audio

Broadband speeds are ramping up across Europe as the continent, at its own pace, follows North America towards a gigabit society. But there are many steps to take on the road to gigabit broadband availability and a number of technology options that can meet the various requirements of Europe’s high-speed fixed broadband network operators. During this radio show we will look at some of the catalysts for broadband network investments and examine the menu of technology options on offer, including vectoring and for copper plant evolution and the various deployment possibilities for FTTH/B.