& cplSiteName &

T-Mobile Swaps Out Amdocs BSS for Ericsson

Sarah Thomas
6/2/2014
50%
50%

NICE, France -- TM Forum Live! -- Since John Legere took the helm of T-Mobile in 2012, the changes to the company have been immense and rapid-fire. Now, the company is looking to make another big change, this time to its backend IT systems, swapping outs its Amdocs business support system (BSS) with Ericsson's.

T-Mobile US Inc. said on Monday that it has signed a long-term managed services agreement with Ericsson AB (Nasdaq: ERIC) to update its billing and IT processes. Specifically, Ericsson will unify the carrier's charging, billing, order management, product catalogue, and customer relationship management (CRM) for all branded T-Mobile and MetroPCS customers.

T-Mobile has come a long way from the state of disarray its IT systems were in after the fall-out of the failed AT&T Inc. (NYSE: T) merger. It was operating six major IT systems and a variety of shadow IT apps so that executing any change in billing or services would take months on end. Since then it has made changes to consolidate its six systems down to one, using SAP AG (NYSE/Frankfurt: SAP) software, expediting processes, and bringing its IT division closer to the business folks. Today's announcement is another step in that evolution. (See Look Inside T-Mobile's 'Uncarrier' Transformation.)

Per Borgklint, Ericsson's senior vice president and head of business unit support solutions, says its Service Agility suite of services will completely replace T-Mobile's legacy systems as well as supplant Amdocs Ltd. (NYSE: DOX) in the back office. Ericsson has been a long-time T-Mobile customer, providing it with its free-time rating engine, but this deal marks a significant expansion. (See Amdocs Flexes Its Back Office Muscles.)

Borgklint says the new system will help T-Mobile more quickly introduce new services, down from months to a matter of minutes. It will also give its customers real-time billing visibility and control over their account service charges via a self-care portal or data dashboard, if the carrier chooses to implement it.

"We are implementing an end-to-end suite, which enables you to evolve from being fairly static to an elastic stack where you can start to create automated processes -- where you are putting customer needs and requirements as the leading performance indicator and adjusting the solution to meet individual needs and requirements," Borgklint tells us, adding that a lot of this became necessary as operators move more services to the cloud.

T-Mobile is gearing up to reveal the fifth phase of its "uncarrier" strategy on June 18. So far, its announcements have included new pricing plans, free tablet data offers, contract change-ups, and more. Ericsson wouldn't give a hint about what might be coming next, but suggests the carrier's new backend system will equip it for whatever shakeups it wants to unveil. (See T-Mobile Petitions Operators to Kill Overages, T-Mobile Drops LTE iPad Prices to WiFi Levels, T-Mobile to Pick Up 'Evil' Family Fees, and T-Mobile Kills Contracts, Launches LTE Network.)

— Sarah Reedy, Senior Editor, Light Reading

(5)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
R Clark
50%
50%
R Clark,
User Rank: Blogger
6/3/2014 | 3:32:47 AM
Re: Key items
Interesting. Hard not to see it as part of a bundle with future network contracts.

 
bobmachin
50%
50%
bobmachin,
User Rank: Moderator
6/2/2014 | 1:14:52 PM
Re: Key items
Looks like quite a blow to Amdocs, who have a Managed Services proposition too...
himalarohee
50%
50%
himalarohee,
User Rank: Light Beer
6/2/2014 | 11:17:32 AM
Key items
Hi, Can you point out what were the key items that led to Amdocs BSS swapped out for Ericsson BSS? pricing, feautres, road-map?
Featured Video
From The Founder
Light Reading is spending much of this year digging into the details of how automation technology will impact the comms market, but let's take a moment to also look at how automation is set to overturn the current world order by the middle of the century.
Flash Poll
Upcoming Live Events
November 1, 2017, The Royal Garden Hotel
November 1, 2017, The Montcalm Marble Arch
November 2, 2017, 8 Northumberland Avenue, London, UK
November 2, 2017, 8 Northumberland Avenue – London
November 10, 2017, The Westin Times Square, New York, NY
November 16, 2017, ExCel Centre, London
November 30, 2017, The Westin Times Square
May 14-17, 2018, Austin Convention Center
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
Muni Policies Stymie Edge Computing
Carol Wilson, Editor-at-large, 10/17/2017
'Brutal' Automation & the Looming Workforce Cull
Iain Morris, News Editor, 10/18/2017
Is US Lurching Back to Monopoly Status?
Carol Wilson, Editor-at-large, 10/16/2017
Pai's FCC Raises Alarms at Competitive Carriers
Carol Wilson, Editor-at-large, 10/16/2017
Worried About Bandwidth for 4K? Here Comes 8K!
Aditya Kishore, Practice Leader, Video Transformation, Telco Transformation, 10/17/2017
Animals with Phones
Selfie Game Strong Click Here
Latest Comment
Live Digital Audio

Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.

During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.

She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.

Like Us on Facebook
Twitter Feed
Partner Perspectives - content from our sponsors
The Mobile Broadband Road Ahead
By Kevin Taylor, for Huawei
All Partner Perspectives