CSG Unveils Digital Lifestyle Support Survey Results
ENGLEWOOD, Colo. -- CSG International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today released results of its new survey, “Supporting Today’s Digital Lifestyle,” that explores the opportunities and concerns cable and telecom operators face as the digital lifestyle evolves.
The CSG survey polled decision makers at the top 100 communication service providers (CSPs) in North America to determine the extent to which CSPs have transformed their operations and business models to become digital service providers (DSPs). The survey revealed three key factors that will enable CSPs to successfully deliver and grow revenue from providing digital lifestyle services: enabling content portability, settling charges and revenues among complex partner ecosystems, and driving revenue through cloud- or machine-to-machine-based services. Key results include:
“Service providers of all stripes are in the midst of monumental business transformation to ensure their networks, billing, and operational systems can keep pace with changing—and growing—consumer demand,” said Chad Dunavant, vice president of product management, at CSG. “The increased need for portable video content, apps, music, and more across a wide range of devices means the deployment of high quality systems to support the customer experience, revenue generation, and partner management is key to profiting from today’s digital lifestyle.”