Light Reading
Survey explores what lies in store for operators as the digital lifestyle evolves.

CSG Unveils Digital Lifestyle Support Survey Results

Light Reading
News Wire Feed
Light Reading
4/30/2014
50%
50%

ENGLEWOOD, Colo. -- CSG International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today released results of its new survey, “Supporting Today’s Digital Lifestyle,” that explores the opportunities and concerns cable and telecom operators face as the digital lifestyle evolves.

The CSG survey polled decision makers at the top 100 communication service providers (CSPs) in North America to determine the extent to which CSPs have transformed their operations and business models to become digital service providers (DSPs). The survey revealed three key factors that will enable CSPs to successfully deliver and grow revenue from providing digital lifestyle services: enabling content portability, settling charges and revenues among complex partner ecosystems, and driving revenue through cloud- or machine-to-machine-based services. Key results include:

  • 31% of telecommunications organizations and 44% of cable organizations said enabling content portability was key to becoming a provider of digital lifestyle services, but many of them also felt the components of that portability—personalization, device authentication, and multidevice access to content from a single account—posed serious challenges regarding the ability to drive profit from digital content
  • 62% saw growth in digital content delivery coming from business services, such as cloud-based or machine-to-machine-based services
  • 66% estimated a 50% or more increase in the number of content partners that require revenue settlement capabilities over the next three years, and 39% cite the ability to settle those revenues and charges as a primary hurdle to clear in order to achieve successful and profitable digital content delivery
  • 54% note the importance of managing network traffic sources in real-time as a top capability needed in their revenue management system, followed by multichannel sales support

    “Service providers of all stripes are in the midst of monumental business transformation to ensure their networks, billing, and operational systems can keep pace with changing—and growing—consumer demand,” said Chad Dunavant, vice president of product management, at CSG. “The increased need for portable video content, apps, music, and more across a wide range of devices means the deployment of high quality systems to support the customer experience, revenue generation, and partner management is key to profiting from today’s digital lifestyle.”

    CSG International

    (0)  | 
    Comment  | 
    Print  | 
  • Newest First  |  Oldest First  |  Threaded View
    Flash Poll
    LRTV Huawei Video Resource Center
    Sales Director of INIT on Plug & Play Switch Devices

    9|19|14   |   3:21   |   (0) comments


    INIT Italy uses both the Huawei S5700 and S7700 series switches for the campus LAN environment. Sales Director Andrea Curti says their company chose these Huawei devices over others because of their performance, flexible scalability and plug-and-play features.
    LRTV Huawei Video Resource Center
    Saudi Arabia Upgrades Vocational Training System

    9|19|14   |   3:31   |   (0) comments


    The Technical and Vocational Training Corporation (TVTC) has 100,000 students, 150 government-owned institutions and oversees 1000 private institutes. The CIO of TVTC explains that Huawei devices have allowed them to manage multiple datacenters using just one software program, scientifically tracking the progress of students and teachers, saving them millions.
    LRTV Huawei Video Resource Center
    Huawei's Media Solutions Are Here to Stay

    9|19|14   |   4:35   |   (0) comments


    The current media revolution requires rapid upgrades in technology. New formats (HD, 3D, 4K etc.) and the subsequent explosion of file sizes demand sophisticated network and storage architecture. Social media and the multiple distribution channels require a robust asset management system. Gartner analyst Venecia Liu speaks about the current technological trends in ...
    LRTV Huawei Video Resource Center
    Microgenesis on Huawei's Switches

    9|19|14   |   3:57   |   (0) comments


    Microgenesis is a solutions and system integrator company in the Philippines whose areas of expertise include data centers, networking and security products. In this video, Executive Director Jeffrey Choa talks to us about his customers needs and they benefit from using Huawei switches.
    LRTV Huawei Video Resource Center
    Network Solutions Help the Philippines Jump Ahead

    9|17|14   |   2:59   |   (0) comments


    In the past, the Philippines has under-invested in technology. Now, the CEO of Softshell talks about how Huawei products help the Philippines jump ahead as the economy improves.
    LRTV Huawei Video Resource Center
    VCS Observation for Safer Cities in the Netherlands

    9|17|14   |   5:20   |   (0) comments


    Holland's VCS Observation has been operating for 22 years. Its main goal is to get cities safer. CEO Wim van Deijzen tells us some of the challenges his company faces and how Huawei is helping to overcome these challenges.
    LRTV Huawei Video Resource Center
    A Conversation With Serbia's Ministry of Interior

    9|17|14   |   4:38   |   (0) comments


    At HCC 2014, the Assistant Minister of the Ministry of Interior of the Republic of Serbia talks to us about his projects and corporation with Huawei. Solutions like Safe City and E-Government and services like cloud computing are just some of the areas his department is interested in.
    LRTV Huawei Video Resource Center
    IHS Analyst Discusses eLTE at CCW 2014

    9|10|14   |   7:09   |   (0) comments


    Thomas Lynch, associate director of critical communications at IHS Technology, talks about broadband in critical communications.
    LRTV Huawei Video Resource Center
    TCAA on Huawei eLTE: A Broadband Solution for Mission-Critical Communications

    9|10|14   |   2:29   |   (0) comments


    At CCW2014 in Singapore, the TCCA's Phil Kidner talks about the importance of broadband data for critical communications.
    LRTV Custom TV
    Spotlight on Cisco: SDN for Optical Networks

    9|8|14   |   9:27   |   (0) comments


    Cisco's Greg Nehib talks OpenFlow and more on the 'Software-Defined Networking for Optical Networks' panel at the Big Telecom Event in June 2014.
    LRTV Custom TV
    Cisco's Evolved Programmable Network (EPN)

    9|8|14   |   4:05   |   (0) comments


    A look at the various demos Cisco showed at Light Reading's Big Telecom Event highlighting Cisco's EPN innovation and how SDN and NFV technologies are enabling a variety of new services.
    LRTV Huawei Video Resource Center
    The Future of Ultra-Broadband, With Kevin Kelly (UBBF2014)

    9|5|14   |   1:13   |   (1) comment


    If you think the technological changes we've seen up to now are astounding, just wait until you see what the future has in store. Discuss upcoming breakthroughs with Kevin Kelly, Founding Executive Editor of Wired Magazine, at the Huawei Ultra-Broadband Forum on September 24.
    Upcoming Live Events
    October 29, 2014, New York City
    November 6, 2014, Santa Clara
    November 11, 2014, Atlanta, GA
    December 2, 2014, New York City
    December 3, 2014, New York City
    December 9-10, 2014, Reykjavik, Iceland
    June 9-10, 2015, Chicago, IL
    Infographics
    A survey conducted by Vasona Networks suggests that 72% of mobile users expect good performance all the time, and they'll blame the network operator when it's not up to par.
    Today's Cartoon
    Vacation Special Caption Competition Click Here
    Latest Comment
    Hot Topics
    Photos: Qualcomm Takes Over San Francisco
    Sarah Reedy, Senior Editor, 9/19/2014
    NFV & The Data Center: Top 10 Takeaways
    Sarah Reedy, Senior Editor, 9/18/2014
    New NFV Forum Focused on Interoperability
    Carol Wilson, Editor-at-large, 9/16/2014
    Pics: LR's Women in Telecom Breakfast
    Sarah Reedy, Senior Editor, 9/16/2014
    North KC Says Free Gigabit for All
    Jason Meyers, Senior Editor, Utility Communications/IoT, 9/16/2014
    Like Us on Facebook
    Twitter Feed