& cplSiteName &

Amdocs Launches Updated CES Suite

Light Reading
News Wire Feed
Light Reading
1/31/2014
50%
50%

ST. LOUIS -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device. Spanning business support systems (BSS), operational support systems (OSS) and network control, Amdocs CES 9.1 is an integrated product suite that allows service providers to increase customer satisfaction, personalise every experience based on real-time insight, and capitalise on new opportunities such as the SMB market and new lines of business.

New CES 9.1 highlights include:

  • Amdocs Social Care: extends customer care to social network channels, enabling service providers to monitor and rapidly respond to customer complaints, improving customer satisfaction and loyalty. The solution links social identity (via opt-in) to customers’ BSS profiles and uses real-time analytics to identify and address the customer interactions that really matter, allowing service providers to rapidly resolve care issues across social networks.
  • Amdocs SMB: enables service providers to increase SMB sales and market share by enabling business bundles across communications and value added services (VAS) such as VPN, business and cloud applications. CES 9.1 will also increase SMB satisfaction and loyalty with enhanced self-service and bring your own device (BYOD) capabilities. It enables service providers to serve the SMB market cost-effectively with one system supporting both residential and business customer segments and by optimising the complete SMB order-to-cash lifecycle from sales and ordering to activation, self-service, support and billing.
  • Amdocs Multi-Play: provides a seamless, real-time view of the customer across all lines of business (such as wireless, wireline, broadband, Pay-TV and cloud services) and all devices (including mobile, fixed and wearable) to deliver a personalised customer experience. The holistic view allows service providers to differentiate services beyond price with smart bundling that allows customers to easily create personal bundles. Amdocs Multi-Play’s capabilities enable service providers to support promotions and discounts across all lines of business and manage complex hierarchies for all customer segments, both residential and business.
  • Leveraging network information to drive customer experience: using capabilities from its existing network analysis assets, Amdocs CES 9.1 will inject real-time insight concerning the customer’s network experience into the customer care agent’s desktop. This unique integration of geo-location network information will allow the agent to make informed decisions concerning the customer’s actual experience, driving increased satisfaction and loyalty. Recently launched solutions that are also part of CES 9.1 include:
  • Amdocs Smart Net solution: an intelligent Wi-Fi offload solution, enabling service providers to deliver a seamless and optimal customer experience across networks ‒ based on network quality of service and the customer’s personalised profile and value – maximising revenues and alleviating network congestion.
  • Amdocs Small Cell solution: automates small cell planning and project management to reduce network design and deployment time and costs; provides end-to-end, catalogue-driven planning, design, and rollout solution for next generation networks.

    “As far as the end customer is concerned, communication services today are not about the network technology or even the device, it’s about the experience and the lifestyle they enable,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Customers expect these services to be social, immediate and to reflect their multiple, daily life personas, without any restrictions as to when and how to consume these services. With the introduction of CES 9.1, Amdocs enables service providers to holistically manage the customer experience, meeting their subscribers’ real-time requirements, expectations and needs.”

    Amdocs Ltd. (NYSE: DOX)

    (0)  | 
    Comment  | 
    Print  | 
  • Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
    From The Founder
    The independent evaluation of Nokia's key virtual network functions (VNFs) was a defining moment for the Finnish giant.
    Flash Poll
    Live Streaming Video
    The Real-World View of Service Provider Innovation
    Executives from Deutsch Telekom, Facebook, AT&T, Vodafone, and Masergy share insights from their company’s major transformation efforts and updates on key issues including open source, managed cloud connections and 5G.
    LRTV Documentaries
    Light Reading Hall of Fame 2016

    5|23|16   |   05:43   |   (0) comments


    Find out who has been welcomed into Light Reading's Hall of Fame this year.
    LRTV Custom TV
    ZTE TM Forum Highlights

    5|23|16   |     |   (0) comments


    ZTE showcased its new ICT solutions at TM Forum in Nice.
    LRTV Interviews
    Gamma's MD on the Emergence of UC2

    5|20|16   |     |   (0) comments


    Gamma Communications Managing Director David Macfarlane believes the unified communications (UC) market has reached a tipping point.
    LRTV Custom TV
    The Ultimate 5-Minute Guide to Digital Customer Engagement

    5|20|16   |     |   (0) comments


    In this short video, you will hear all about how Digital Customer Engagement is the key to meeting customer expectations, keeping them happy, and maximizing revenue. VP Product & Marketing at Pontis, Ofer Razon, breaks down for us the five essential capabilities for successful Digital Customer Engagement. Don’t miss!
    LRTV Custom TV
    NFV in 2016: Part 1 – NFV Use Cases Get Real

    5|19|16   |   05:57   |   (0) comments


    Consensus is building around the key use cases for NFV, including managed IP services at the network edge and on customer premises, which can generate new revenues from enterprises/SMBs and consumers; Evolved Packet Core to support LTE migration; and adjacent technologies, such as TAS and IMS, to support VoLTE and next-generation charging and policy control ...
    LRTV Custom TV
    Nokia's Steve Vogelsang on NFV – Part 3

    5|19|16   |     |   (0) comments


    Steve Vogelsang discusses the challenges of operational transformation and how Nokia helps its customers. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
    LRTV Interviews
    Level 3: Why UC Is In Demand

    5|17|16   |   04:12   |   (1) comment


    Andrew Edison, Level 3's senior VP of sales, EMEA region, talks about the drivers of growth in the unified communications services market.
    LRTV Custom TV
    ARM's OPNFV Action

    5|17|16   |     |   (0) comments


    At the ARM booth at MWC 2016, Joe Kidder and Bob Monkman speak to Light Reading about OPNFV and their upcoming action.
    LRTV Custom TV
    Nokia's Steve Vogelsang on NFV – Part 2

    5|16|16   |     |   (0) comments


    Steve Vogelsang gives advice to service providers on how to move to NFV. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
    LRTV Interviews
    Interoute CTO on NFV's Maturity

    5|13|16   |   06:46   |   (1) comment


    Matt Finnie, CTO at international operator Interoute, explains how NFV has made life easier in terms of logistics and how Interoute can now enable a 'software-defined moment' for its customers.
    LRTV Huawei Video Resource Center
    UBBS 2016 Highlights

    5|12|16   |     |   (0) comments


    Highlights of Huawei's UBBS event in Hong Kong.
    LRTV Huawei Video Resource Center
    European 2020 Digital Agenda

    5|12|16   |     |   (0) comments


    Anacom's Fatima Barros discusses the plan to bring ultrafast broadband to Portugal by 2020.
    Upcoming Live Events
    September 13-14, 2016, The Curtis Hotel, Denver, CO
    December 6-8, 2016,
    June 16-18, 2017, Austin Convention Center, Austin, TX
    All Upcoming Live Events
    Infographics
    A new survey conducted by Heavy Reading and TM Forum shows that CSPs around the world see the move to digital operations as a necessary part of their overall virtualization strategies.
    Hot Topics
    WiCipedia: Short Skirts & Back-Up Plans
    Eryn Leavens, Special Features & Copy Editor, 5/20/2016
    Nokia Plays It Smart With Major Mobile Devices Brand Deal
    Iain Morris, News Editor, 5/18/2016
    AT&T Plots Mobile 5G Tests in 2017
    Dan Jones, Mobile Editor, 5/18/2016
    Ingenu Revs Up IoT Rhetoric
    Iain Morris, News Editor, 5/18/2016
    Like Us on Facebook
    Twitter Feed
    BETWEEN THE CEOs - Executive Interviews
    In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
    Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
    Animals with Phones
    Live Digital Audio

    Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.