Light Reading
Aito's customer experience analytics application is integrated with NexusNETVIEW signaling and data monitoring system

Nexus Team With Aito

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2/21/2013
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ZURICH -- NexusNETVIEW is one of the most powerful signaling and data monitoring systems on the market, covering the entire range of core network technologies (GSM/GPRS/UMTS/EPC/LTE) with one system architecture. NexusNETVIEW's single architecture allows cross technology tracing and cross technology transactions based KPIs to fully support the operator, not only during operation but even during setup and introduction of a new network technology (LTE introduction/ 4G/SIP migration / etc.). It is extremely scalable, and can therefore monitor a small number of links initially and later be extended to cover additional parts of a network. On top, NexusNETVIEW has the unique capability to illuminate the user plane, providing full access to user plane transaction details – for each individual subscriber – for any wireless broadband data service accessed through the operator's network. Moreover it is the perfect instrument to become an operator's near real-time customer transaction data acquisition platform to feed any 3rd party BSS system with subscriber data behavior, or any other valuable business information being transferred over the network. The integration of Aito's Customer Experience Analytics application (Aito CEA) with NexusNETVIEW will provide a very powerful holistic off the shelf solution, which is extending the generic cross technology data acquisition and near real-time monitoring platform up into the BSS layer by adding a best of breed customer experience analytics solution. Beside the upload of transaction and KPI data from NexusNETVIEW, Aito CEA collects data from several different traffic, business and metadata sources, providing end users a full view into the data in a dynamic analytics interface, or through automated actions, customer indicator export or distributable reports. Therefore, customer transaction information for Mobile Broadband services, Voice Calls, SMS and USSD services are provided by NexusNETVIEW and will be collected by Aito CEA to provide automated Customer Experience Analysis, Service Usage Analysis, Business Analysis, Device Analysis and Fault and QoS Analysis. In addition, metadata for customers and devices, customer care tickets and location, tariff and number information can be integrated to enrich the analysis. Nexus Telecom AG

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