Light Reading

AT&T Shuts Down Alerts Beta to Revamp

Sarah Thomas
3/24/2014
50%
50%

AT&T is shutting down its location-based Alerts service at the end of the month and says it will launch a new and improved service later this year.

AT&T Inc. (NYSE: T)'s Alert service, launched in December 2012, was the carrier's attempt at location-based text-message marketing that targets users based on where they are and what they are interested in. The carrier wrote in an email to participants, "the Alerts BETA was successful and we gained valuable learnings. Based on this information, we're planning to launch a new and improved offer service later this year." (See AT&T Launches 'Meaningful' Mobile Offer Alerts.)

A successful mobile text campaign must send messages frequently enough that you remember you signed up and it's not spam, but not so frequently that it feels like spam. And, most importantly, it must be targeted -- but not so targeted it's creepy -- as well as relevant, and valuable.

I've participated in past AT&T Alerts trials and got fed up pretty quickly when I only got offers to Sports Authority or baby stores when I wasn't that close and the offer wasn't that good (not to mention the fact that I don't have a baby or any athletic ability…). That's the kind of service a customer will quickly opt out of.

I'm sure these are the kind of things that AT&T learned from its Beta, so I'll be interested to see what it comes back with later this year. Its brand participation will also be important. In the first round, it says it signed up Gap, Staples, Zales, Last Call by Neiman Marcus, Duracell, Motorola, Discover, among others.

Round two of AT&T Alerts sounds like a great opportunity to put big-data analytics to work to really understand the customer they are targeting and craft relevant, compelling offers. But, of course, only if they opt in. (See MWC14: Analytics Holds the Key and Euronews: Make Big Data Less Scary, Says Kroes.)

Anyone a participant in the AT&T Alerts Beta? What are you hoping for in the new version?

— Sarah Reedy, Senior Editor, Light Reading

(20)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
3/30/2014 | 12:25:56 PM
Re: Demand?
I'm just saying from the perspective that I know I want it, now I have it. If I want it but don't know it & it magically appears, I may be happy but feel awkward about how I was targeted.

Does that make sense?

Reading that back sounds a little confusing.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
3/28/2014 | 10:18:18 AM
Re: Demand?
I don't see how opt in makes it more useful; more transparent maybe, but useful has to do with the content. An opt in or notification service can still be compleltely irrelevant to you.
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
3/27/2014 | 10:45:58 PM
Re: Demand?
I'd find it useful as long as they're opt-in ads or notifications.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
3/25/2014 | 11:23:19 AM
Re: Demand?
I'm 29; bridal shower season has given way to baby shower season. I guess AT&T knew that before I even did.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
3/25/2014 | 11:22:34 AM
Re: Demand?
Sure, it'd be much harder to have a text campaign so compelling it gets people out of their houses to make a purchase. Location is key to initiatives like this.
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
3/24/2014 | 9:27:45 PM
Re: Demand?
I agree. The texts would be helpful especially when you're on the move. 
Mitch Wagner
50%
50%
Mitch Wagner,
User Rank: Lightning
3/24/2014 | 6:39:50 PM
Re: Demand?
As with all marketing messages, they need to provide value to the recpient or they'll be dismissed as spam. 

I'm just skipping the comment about baby showers entirely. 
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
3/24/2014 | 5:57:00 PM
Re: Demand?
I know; most clerks ask for your email first thing when you start to check out and get offended when you decline. Even giving them your zipcode unleashes all kinds of info.

I actually don't mind text deals though, at least when they're relevant to me. It's the age-old example, but if I got a coffee coupon outside a shop, I might just stop in. if it were for baby stuff probably not, unless they were SO good they knew I had a baby shower coming up...
Mitch Wagner
50%
50%
Mitch Wagner,
User Rank: Lightning
3/24/2014 | 5:46:03 PM
Demand?
It's easy to see that retailers would love this. They're desperate to collect consumer phone numbers and email addresses. I went to the mall over the weekend for the first time in forever, and the saleswoman I dealt with was holding on to my ankles as I left the store, begging me to give her my email address. 

But consumer demand for this kind of thing is uncertain. My sense is that consumers want to restrict text messaging to friends, family, and business associates. Not Sports Authority. 
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
3/24/2014 | 5:40:30 PM
marketing pivots
Fierce Wireless, which picked up our story, notes that AT&T has revamped its marketing campaigns several times in the past. In October, it closed its ad network allowing third parties to target its customers with behavior-based ads, saying it would focus on tracking subscriber behavior over U-Verse instead. 

 
Page 1 / 2   >   >>
More Blogs from Que Sera Sarah
But the bar it has set is really, really low, according to a recent Dell study.
The steady drumbeat of progress continues on as new groups are formed, R&D centers opened, timelines presented and strategies refined for making 5G a reality by 2020.
P3's study of VoLTE in the DC area shows it delivers high-quality, crisp calling, but a lot of stars still have to align to be able to use it.
And Light Reading wants to help! We're proud to partner with Intel to identify and profile female and minority-led communications startups competing for the funding.
Chicago CIO and Women in Tech at BTE keynoter Brenna Berman explains why we need more women and minorities in the tech industry.
Flash Poll
From The Founder
Network architects aiming to upgrade their networks to support agile, open, virtualized services in the 21st century need to consider new criteria when choosing between technology suppliers.
Live Streaming Video
BTE 2015 Sponsor Keynote: HP
Dr. Prodip Sen, CTO, Network Functions Virtualization, HP
LRTV Custom TV
Red Hat Demo

7|2|15   |   10:53   |   (0) comments


Red Hat's Nicolas Lemieux demonstrates how Red Hat is driving innovation through open source communities.
LRTV Custom TV
Red Hat's Approach to OpenStack Adoption

7|2|15   |   5:17   |   (0) comments


Red Hat's Radhesh Balakrishnan outlines his company's open source strategy for both enterprises and telcos.
LRTV Custom TV
The New IP Goes Mobile With vEPC

7|2|15   |   1:12   |   (0) comments


Heavy Reading's Gabriel Brown discusses results of a Light Reading survey sponsored by Brocade that shows a clear commitment by mobile operators to move quickly to virtual EPC deployment.
LRTV Custom TV
Making Business Sense of SDN

7|2|15   |   1:42   |   (0) comments


Results of a Brocade-sponsored survey show that CSPs have a clear sense of SDN use cases but are wrestling with the business case. Sterling Perrin of Heavy Reading looks behind the numbers.
LRTV Custom TV
NFV Will Be Here Sooner Than You Think

7|2|15   |   2:22   |   (0) comments


Forget the usual ten-year cycle for new technologies – NFV will be a core part of CSP networks in five years, based on results of a Brocade-sponsored survey, says Heavy Reading's Caroline Chappell.
LRTV Custom TV
The New IP Gains Traction With CSPs

7|2|15   |   1:42   |   (0) comments


Roz Roseboro of Heavy Reading analyzes results of a Light Reading survey sponsored by Brocade showing that CSPs are getting serious about making the transition to the New IP era.
LRTV Custom TV
It's (Real) Time for Analytics

7|2|15   |   1:42   |   (0) comments


Heavy Reading's Jim Hodges looks at how CSPs say they plan to use analytics to deploy new services in real time as part of The New IP, based on results of a survey sponsored by Brocade.
LRTV Documentaries
IoT in Action

6|30|15   |   1:39   |   (8) comments


Two co-workers discuss the benefits of IoT technology.
LRTV Interviews
Ericsson Opens Up on OPNFV

6|30|15   |   14:16   |   (2) comments


Martin Bäckström, VP and head of industry area Datacom at Ericsson, talks to Light Reading founder and CEO Steve Saunders about the emergence of OPNFV, the importance of standards and Ericsson's OPNFV plans.
LRTV Custom TV
NetNumber Founder Discusses NFV/SDN Impact on SP Networks

6|26|15   |   4:15   |   (0) comments


NetNumber Founder Doug Ranalli examines why SPs need a new network infrastructure for service agility. While NFV and SDN are the tools, the old ways of thinking about signaling control are inhibitors. Doug provides his recommendations.
LRTV Custom TV
Orchestrating NFV vCPE Services Across Multivendor Networks

6|26|15   |   5:46   |   (0) comments


Nirav Modi provides an overview of vCPE, the fastest-growing NFV use case, showing how Cyan's Blue Planet orchestrates vCPE services across a multivendor infrastructure to rapidly deliver new managed services for business customers.
LRTV Custom TV
ZTE at LTE Summit Amsterdam 2015

6|26|15   |     |   (0) comments


As one of the leading global telecommunications providers, ZTE presented its cutting-edge technology at LTE World Summit 2015 in Amsterdam. On display at ZTE's booth were the latest R&D achievements in wireless, 5G development, HetNet, deep convergence of FDD and TDD, and RCS/IMD/iSDN/vCN.
Upcoming Live Events
September 16-17, 2015, The Westin Galleria Dallas, Dallas, TX
September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
October 6, 2015, The Westin Peachtree Plaza, Atlanta, GA
October 6, 2015, Westin Peachtree Plaza, Atlanta, GA
October 14-15, 2015, New Orleans Ernest N. Morial Convention Center, New Orleans, LA
November 5, 2015, Hilton Santa Clara, Santa Clara, CA
All Upcoming Live Events
Infographics
Hot Topics
Who's Feeding Fiber to LinkNYC Hotspots?
Mari Silbey, Senior Editor, Cable/Video, 6/29/2015
What's a Gigabit Good For?
Carol Wilson, Editor-at-large, 7/1/2015
Colt to Jettison Ailing IT Business
Iain Morris, News Editor, 6/30/2015
Eurobites: Activist Investor Takes Stake in AlcaLu
Paul Rainford, Assistant Editor, Europe, 6/30/2015
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Casa Systems has been going from strength to strength over the last couple of years. In 2013, it became the first vendor to ship an integrated CCAP device -- the ...
Cedrik Neike, SVP of Global Service Provider, Service Delivery, at Cisco, talks to Light Reading founder and CEO Steve Saunders about solving service provider customer problems in a virtualized, DevOps world, including multivendor support and the future of network procurement.
Cats with Phones