& cplSiteName &

Amdocs Expands Deal With US Cellular

Light Reading
News Wire Feed
Light Reading
1/28/2015
50%
50%

ST. LOUIS -- Amdocs (DOX), the leading provider of customer experience solutions, today announced that US Cellular, the fifth largest wireless carrier in the United States, has entered into an agreement with Amdocs to manage the operations of a range of its business and operational support systems (B/OSS). The five-year agreement covers key B/OSS areas including service activation, customer care and retail interaction, as well as billing for both business and retail customers.

Amdocs will provide 24/7 system support including tier 2 services and application support. Amdocs will also manage US Cellular's billing operations for both pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some 100 markets in North America.

"This agreement with Amdocs is expected to provide us with improved operating efficiencies as well as enhanced system support capabilities that further enable our goal of delivering a superior customer experience," said John Cregier, vice president of information technology at US Cellular.

"This new agreement demonstrates our ability to deliver greater value to US Cellular by assuming responsibility for managing and maintaining their B/OSS systems," said Eric Updyke, group president of systems integration and operations at Amdocs. "Having Amdocs manage these mission-critical applications in production, in addition to the development and testing services that Amdocs has been providing to US Cellular to enable new business functionality, will help US Cellular to extract the maximum value from their B/OSS systems in support of their customer-centric strategy."

Today's announcement comes four years after Amdocs announced that US Cellular had selected the Amdocs CES product suite to transform its business. Amdocs has been delivering managed services to service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed services model.

Amdocs Ltd. (NYSE: DOX)

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Featured Video
From The Founder
John Chambers is still as passionate about business and innovation as he ever was at Cisco, finds Steve Saunders.
Flash Poll
Upcoming Live Events
June 26, 2018, Nice, France
September 12, 2018, Los Angeles, CA
September 24-26, 2018, Westin Westminster, Denver
October 9, 2018, The Westin Times Square, New York
October 17, 2018, Chicago, Illinois
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 7-8, 2018, London, United Kingdom
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
All Upcoming Live Events
Hot Topics
NFV Is Down but Not Out
Iain Morris, News Editor, 5/22/2018
Trump Denies ZTE Deal, Faces Senate Backlash
Dan Jones, Mobile Editor, 5/22/2018
What VeloCloud Cost VMware
Phil Harvey, US News Editor, 5/21/2018
5G in the USA: A Post-BCE Update
Dan Jones, Mobile Editor, 5/23/2018
Vanquished in Video, Verizon Admits OTT Defeat
Mari Silbey, Senior Editor, Cable/Video, 5/23/2018
Animals with Phones
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

Like Us on Facebook
Twitter Feed