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Incognito Unveils New QoE Solution for CPE

Mari Silbey
10/20/2014
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Taking its recent acquisition in its stride, Incognito Software Systems unveiled today its first major product release since the company was bought by Volaris Group last month.

Incognito Software Inc. announced the availability of its Auto Configuration Server 3.0, a new TR-069 solution for broadband home networking equipment, including modems, gateways, set-tops and VoIP phones. The latest release of the product features such new features as an updated user interface, tracking for key performance indicators, interactive reporting features, support for delivering firmware updates, and more.

In its announcement, Incognito also emphasized that the solution includes an open API for integration with legacy BSS/OSS systems. The product can be implemented in an on-premises environment or in the cloud. Incognito's distributed architecture is designed to support deployments ranging from under 50,000 devices to upwards of 1.5 million.


Want to know more about BSS/OSS systems? Check out our dedicated BSS content channel here on Light Reading.


The latest version of Incognito's Auto Configuration Server comes as home networks are growing more complicated, and as operators are looking to accelerate the process for bringing new services to market. With increases in video streaming and new WiFi features like dual-SSID support, broadband providers need ever-greater network visibility to head off potential problems and troubleshoot issues when they occur.

The release of Auto Configuration Server 3.0 follows an update over the summer to Incognito's Bandwidth Activity Reporter product. That solution allows service providers to monitor bandwidth usage and apply the resulting data to predictive network modeling. (See Incognito Updates Bandwidth Activity Reporter.)

While Incognito only wrapped up its buyout by Volaris Group a month ago, President and CEO Stephane Bourque was highly optimistic about the organizational change when he spoke to Light Reading at SCTE Cable-Tec Expo in Denver last month. Bourque noted that Incognito would continue to operate independently and that the new parent company has never sold off one of its acquisitions before, suggesting that Volaris takes a different view of the companies in its portfolio than many other private investment institutions.

Based in Vancouver, Incognito operates globally and boasts five of the top 10 US cable operators as customers. The company's new Auto Configuration Server 3.0 is expected to start shipping commercially in November and will be highlighted this week at Broadband World Forum in Amsterdam.

— Mari Silbey, special to Light Reading

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