& cplSiteName &

CenturyLink: Small Biz Still Needs VoIP

Carol Wilson
8/1/2017
50%
50%

Want a break from all the SD-WAN announcements? Here it is: CenturyLink's newest service actually targets small businesses with two voice-over IP service packages.

That's right: VoIP -- a 20-year-old service that is commonly used by consumers in homes with broadband connections -- is still something small businesses need to lower their voice service costs and have access to more features, according to CenturyLink Inc. (NYSE: CTL). (See CenturyLink Packages VoIP for Small Biz.)

The company is offering a cloud-based, pre-packaged service in two flavors: a basic service with unlimited local and long-distance, fee-based international calling and about 50 premium features, all for about $20 a line; and an upgrade to Unified Communications for about $5 a month more. The latter features integration with email and calendars such as Outlook and the ability to integrate laptops and use softphones.


Want to know more about service strategies? Check out our dedicated services section here on Light Reading.


The packages may not be revolutionary but they have appeal to the 600,000 or so small businesses that still use landlines today, says Eric Novak, CenturyLink's director of product management, and also to many hundreds of other small businesses that just use cellphones but would like more of a business presence.

"We are seeing more demand from companies that have to operate just on cellphones but would like to have more of a business persona," he says. Moving to a small-business VoIP service would enable integration of the wireless service with a UC offering.

CenturyLink, like all incumbent telcos, is facing considerable competition in this SMB space from the cable industry and from pure VoIP players such as 8X8 and Vonage, and these service packages are an opportunity for the incumbent to compete more effectively.

Today, landline service can still cost close to $50 per line for a business, when all regulatory fees are added in, Novak notes, so this is a substantial savings. The additional features, including the UC upgrade, also let businesses operate more efficiently.

Polycom VoIP phones are one option for small businesses.
Polycom VoIP phones are one option for small businesses.

The service was launched earlier this month and already small businesses are using it in an unexpected way, he says. CenturyLink expected companies to drop their voice line altogether and have one connection into their business -- their Internet service with the VoIP layered on top -- but many are instead asking for two Internet connections, one to serve as backup to the other.

"We were surprised by how many companies wanted a separate connection for the phone and backup; we didn't see that scenario," Novak said. "And we're only a month in; who knows what else we'll learn."

In the long run, moving SMBs off the voice network will help CenturyLink achieve the goal of shutting down that network and operating only its Internet Protocol-based network, something bigger US operators have all said they hope to do, for their own internal efficiencies. Novak says, however, given how many customers are still on the legacy network, it will be some time before that happens.

— Carol Wilson, Editor-at-Large, Light Reading

(5)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
kq4ym
50%
50%
kq4ym,
User Rank: Light Sabre
8/10/2017 | 12:00:53 PM
Re: Skype for Business?
It does seem that while homes have removed their landlines the business market is the primary place you'll still see landlines. It seems that even the lower cost of VOIP is not enough incentive for business to make the switch. Maybe CenturyLink can help move that market over with their newest offererings.
brooks7
50%
50%
brooks7,
User Rank: Light Sabre
8/2/2017 | 2:10:27 PM
Re: Skype for Business?
Carol,

 

I think that estimate is low.  The cost of the phone is huge compared to the value for say a convenience store.

 

seven

 

 

 
Carol Wilson
50%
50%
Carol Wilson,
User Rank: Blogger
8/2/2017 | 11:45:25 AM
Re: Skype for Business?
According to CenturyLink, about 600,000 small businesses are still using their landlines, so apparently Skype and other options haven't convinced them. 

 
Phil_Britt
50%
50%
Phil_Britt,
User Rank: Light Sabre
8/2/2017 | 10:23:08 AM
Re: Skype for Business?
Skyoe still works, but some are more comfortable with a more traditional phone system that also offers call recording, forwarding, etc.
sarcher60555
50%
50%
sarcher60555,
User Rank: Lightning
8/2/2017 | 10:15:25 AM
Skype for Business?
Doesn't that still work?
Featured Video
From The Founder
Light Reading founder Steve Saunders grills Cisco's Roland Acra on how he's bringing automation to life inside the data center.
Flash Poll
Upcoming Live Events
February 26-28, 2018, Santa Clara Convention Center, CA
March 20-22, 2018, Denver Marriott Tech Center
April 4, 2018, The Westin Dallas Downtown, Dallas
May 14-17, 2018, Austin Convention Center
All Upcoming Live Events
Infographics
SmartNICs aren't just about achieving scale. They also have a major impact in reducing CAPEX and OPEX requirements.
Hot Topics
Project AirGig Goes Down to Georgia
Dan Jones, Mobile Editor, 12/13/2017
Here's Pai in Your Eye
Alan Breznick, Cable/Video Practice Leader, Light Reading, 12/11/2017
Verizon's New Fios TV Is No More
Mari Silbey, Senior Editor, Cable/Video, 12/12/2017
Ericsson & Samsung to Supply Verizon With Fixed 5G Gear
Dan Jones, Mobile Editor, 12/11/2017
Cloudy With a Chance of Automation: Telecom in 2018
Iain Morris, News Editor, 12/12/2017
Animals with Phones
Don't Fall Asleep on the Job! Click Here
Live Digital Audio

Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.

During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.

She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.

Like Us on Facebook
Twitter Feed