UK mobile operator EE has ruffled a few feathers with the launch of a service that allows its customers to jump the service call queue -- provided they pay for the privilege. The BBC reports that EE's Priority Answer service, which is available to customers on SIM-only contracts, greets callers with an automated message asking them if they want to pay 50 pence (just short of a dollar) to be put straight through to a customer service representative. If they don't, they must wait with all the other poor saps listening to Mantovani, or whatever. As a customer experience exercise, this probably needs work.
Russian operator Rostelecom is co-operating with Huawei Technologies Co. Ltd. on the development of Floor Distribution Boxes (FDBs), which, says the vendor, are deployed as the interface between the outside plant and the inside plant for FTTH installations. For more details on the development of the FDBs, see this Huawei press release.
Following on from yesterday's news that Manchester United was banning tablets from its ground, the Premier League, which runs the top flight of English soccer, has said that it is clamping down on fans posting their self-made videos of goals online. As the BBC reports, last season thousands of fans used the Vine app to post goals they had just recorded off live TV on social media, thereby undermining the efforts of Sky (NYSE, London: SKY) and BT Group plc (NYSE: BT; London: BTA), which had both paid hundreds of millions of pounds for the rights to Premier League live content. The Premier League kicks off this weekend. (See Eurobites: Soccer Surge for BT's Fiscal Q4.)
smkinoshita, User Rank: Light Sabre 8/15/2014 | 11:10:08 AM
Yikes EE certainly gets the biggest facepalm. Nothing really says what your company thinks of its customers like making them pay for the privilage of getting their issues addressed as fast as possible.
Premier League gets the second-biggest. Trying to clamp down on fans isn't quite biting the hand that feeds you, but it's nipping at the fingertips for sure.
Light Reading is spending much of this year digging into the details of how automation technology will impact the comms market, but let's take a moment to also look at how automation is set to overturn the current world order by the middle of the century.
Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.
During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.
She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.