DALLAS -- Small and medium businesses voiced their satisfaction with AT&T’s wireline service in the latest J.D. Power study. The study ranked AT&T highest in customer satisfaction with small/medium business wireline service.
More than 4,000 U.S. wireline business customers participated in the study between April and June 2015. The J.D. Power 2015 Business Wireline Satisfaction Study looks at six categories: performance and reliability, cost of service, sales representatives and account executives, billing, communications and customer service.
“Our goal is to connect with our business customers on a personal level. We build long-term relationships that let us understand their businesses and provide innovative solutions that enable them to run more efficiently,” said Cathy Martine, president, AT&T Enterprise Business Solutions. “Companies of all sizes turn to AT&T to solve their complex challenges. We will remain relentless when it comes to helping them connect, protect, virtualize and manage their businesses.”
A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.
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