Light Reading
AP uses acquisitions to move beyond the session border control business

Acme Packet Adds Recording, Session Control Products

Light Reading
News Wire Feed
Light Reading
2/28/2011
50%
50%

BEDFORD, Mass. -- Acme Packet today announced two new products – the Net-Net® Interactive Session Recorder (ISR) and the Net-Net® Application Session Controller (ASC). These additions expand the Net-Net® product family, enabling enterprises, contact centers and service providers to record IP sessions and integrate live and recorded IP voice, video and unified communications (UC) into Web 2.0 business applications to ensure regulatory compliance, improve customer service, increase efficiency and reduce costs.

Organizations today are straining to keep pace with the rapid transformation from traditional TDM-based telephony to UC, and to integrate IP communications into business processes and applications. Acme Packet’s Net-Net ISR and Net-Net ASC help businesses overcome these challenges by streamlining and accelerating the deployment of cost-effective solutions for regulatory compliance and communications-enabled business processes.

Businesses and consumers are rapidly adopting new modes of communication using IP voice, video, instant messaging and UC. Many organizations are required by law to record certain conversations with customers, business partners and the general public. While there are established methods for recording voice calls in traditional telephony networks, there are few cost-effective solutions for large scale recording of IP sessions. In addition, with the widespread adoption of SIP trunking services by enterprises and contact centers, service providers are uniquely positioned to offer cloud-based IP communications services including large scale session recording.

The Net-Net ISR is a complete, software-based IP session recording solution designed to overcome the numerous challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony and UC for regulatory compliance and quality assurance purposes. Traditional voice-only call recording systems are hardware-intensive, have capacity limitations, and can be complex to install and manage. The Net-Net ISR is based on an open, active recording architecture that significantly increases session capacity and eliminates complex PBX and IVR interconnections. It also includes an integrated media server to simplify deployment and reduce costs. In addition, the Net-Net ISR offers flexible Web 2.0 APIs that enable application developers to precisely control session recordings and to easily integrate session recording into business applications.

Organizations today are leveraging the Internet and Web services to rapidly deploy new applications on industry standard platforms at reduced cost and lower development expense. Web 2.0 developers are accustomed to abstraction layers that hide the complexities of various elements in the underlying computing, storage and Web services infrastructure, but this has been missing for IP communications infrastructure.

The Net-Net ASC is a software platform deployed as a middleware solution that enables enterprises and service providers to streamline business processes by integrating applications with IP communications. With the Net-Net ASC, businesses can be more efficient, improve productivity and better serve customers by adding interactive voice, video, instant messaging and multimedia communications to applications.

Acme Packet Inc. (Nasdaq: APKT)

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Educational Resources
sponsor supplied content
Educational Resources Archive
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
Jonestown
Mobile Backhaul: Going to the Dark Side?

10|30|14   |   2:26   |   (0) comments


Heavy Reading's Patrick Donegan shares his view on a dark trend that bubbled up at Light Reading's annual backhaul conference in NYC.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview With CEO of SwitchCom

10|30|14   |   4:13   |   (0) comments


SwitchCom, an IT company based in Angola, recommends a variety of Huawei solutions and hardware to their customers in the energy industry.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview With Ethiopia's Ministry of Water Irrigation & Energy

10|30|14   |   4:08   |   (0) comments


Gosaye Mengistie of Ethiopia's Ministry of Water Irrigation & Energy discusses the collaboration with Huawei in that country.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview with Dongfang Electronics Corporation

10|30|14   |   5:46   |   (0) comments


Dongfang Electronics Corporation, headquartered in Chengdu, China, is one of China's largest manufacturers of power generators and contractors of power station projects.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview with Zimbabwe's Customers

10|30|14   |   3:31   |   (0) comments


Representatives of Zimbabwe's Ministry of Power and Development discuss the energy needs of their country as well as new areas of improvement due to enhanced ICT capabilities.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview With Colbún Chile

10|30|14   |   4:29   |   (0) comments


In Chile, an aging energy infrastructure was in dire need of a modern update. Claudio Valenzuela of Colbún discusses how Huawei's ICT solutions continue to provide crucial information to improve the grid and how an in-country engineer is a cricial asset.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview With YuLiao

10|30|14   |   6:27   |   (0) comments


Yu Liao, chairman of the Chinese Association for Renewable Energy in Germany, discusses the role that ICT solutions play in helping to grow renewable energy resources in Germany.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview

10|30|14   |   2:54   |   (0) comments


Sifang has been working with Huawei on several projects. JingTao Wu, Assistant President of Beijing Sifang Automation Co. Ltd., believes that the cooperation with Huawei can facilitate Sifang's process of internationalization.
LRTV Huawei Video Resource Center
A Better Connected Smart Grid: Powering Laos

10|30|14   |   5:38   |   (0) comments


Representatives of Electricite Du Laos (EDL), a state-owned corporation, discuss the importance of ICT solutions in serving their country's energy needs.
LRTV Huawei Video Resource Center
2014 Huawei Electric Power Industry Summit: Interview With Junwei Lu

10|30|14   |   4:50   |   (0) comments


Professor Junwei Lu of Griffith University Australia describes his work with micro grid technology and the future of the power industry.
LRTV Documentaries
The Next-Gen Network Disconnect

10|29|14   |   01:23   |   (2) comments


There's a lot of talk about making networks more simple with SDN, NFV and next-gen broadband technology – but what about the complexity of introducing such capabilities?
LRTV Custom TV
Grow Your VPN Service Revenue

10|27|14   |   4:00   |   (0) comments


Watch how CSP product managers can better differentiate and maximize the value of their Internet, VPN and cloud services for business services customers, by adding premium application performance visibility to their data services.
Upcoming Live Events
November 6, 2014, Santa Clara
November 11, 2014, Atlanta, GA
December 2, 2014, New York City
December 3, 2014, New York City
December 9-10, 2014, Reykjavik, Iceland
February 10, 2015, Atlanta, GA
May 6, 2015, McCormick Convention Center, Chicago, IL
May 30, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
Infographics
WhoIsHostingThis.com presents six of the world's most extreme WiFi hotspots, enabling the most epic selfies you can imagine.
Hot Topics
Microsoft's Skype Embraces WebRTC on IE
Sarah Reedy, Senior Editor, 10/27/2014
FTC Slaps AT&T With Throttling Lawsuit
Sarah Reedy, Senior Editor, 10/28/2014
Wheeler Gets Down With OTT
Mari Silbey, Independent Technology Editor, 10/29/2014
China's MVNOs Hit the Wall
Robert Clark, 10/27/2014
Let's Not Kill SDN & NFV With Silos
Francois Locoh-Donou, Senior VP, Global Products Group, Ciena, 10/28/2014
Like Us on Facebook
Twitter Feed