As service providers grapple with copious amounts of data they are also trying to provide innovative products and services that will help retain customers and increase revenue. More and more, communications service providers are willing to outsource their BSS/OSS needs as they deal with next-gen services such as M2M and cloud. Outsourcing in telco was originally more for cost savings and is now also for expertise.
Though having had some bad outsourcing experiences in the past, service providers are now smarter and are being very selective and demanding with new outsourcing contracts. Vendors are aware of this increased demand and are answering with an increased emphasis on their expertise and end-to-end managed services that keep the service providers customer satisfaction in mind.
Many vendors in the space are rolling out customer experience management (CEM) and advanced analytic solutions as part of the race to win these managed services customers and are well aware that communications service providers are preparing and anticipating M2M. It will come down to which vendors will be able to understand the service providers' needs and deliver and provide support consistently; this will determine the lion's share in the telco BSS/OSS managed services space.
Heavy Reading's new report, The Changing Landscape of BSS/OSS Managed Services features the BSS/OSS offerings of 17 managed services offerings of vendors in the telco space and what trends and growth they anticipate in BSS/OSS managed services over the next two years.
One of the most significant changes that network functions virtualization will introduce into the CSP environment is the use of generic IT servers rather than purpose-built, dedicated hardware platforms to run network applications and services.
Technology industry veteran Martin Lund joins Metaswitch Networks this week as the company's new CEO. In this interview, Lund discusses his new role and the industry's progress with Light Reading CEO Steve Saunders. Lund believes that the industry disruption caused by SDN and NFV is creating opportunities for companies like Metaswitch – network software providers ...
Nominum CEO Gary Messiana talks about the challenges service providers face in competing for a much more sophisticated customer, a customer that has heightened expectations for more personalized and compelling digital experiences. Providers are focusing their efforts on delivering higher value subscriber services, retaining their existing customers and increasing ...
Equinix CTO Ihab Tarazi talks to Light Reading founder and CEO Steve Saunders about the dramatic changes in the data center, cloud and interconnect markets and discusses the impact of SDN and NFV in the coming years.
Andrew Coward discusses what the New IP means to end users or enterprise customers. He explains compelling reasons, including how every customer can get their own network, from the transformation to the New IP.
Mukund Srigopal provides an explanation of what network visibility is and how it is essential as service providers transition to the New IP. In addition, the importance of the network packet broker is discussed.
Ali Kafel from Stratus Technologies addresses high-availability concerns within the telco industry with a solution that enables telcos to provide high-availability and stateful fault-tolerance using a software-based approach.
Intel's Bev Crair and IBM's Eric Herzog discuss how IBM's V9000 Flash Storage System has helped customers around the world. Featuring real-time compression powered by Intel QuickAssist Technology, the V9000 is a next-gen flash storage solution.
Saran Phaloprakarn, Senior VP of Fixed Broadband Business Management of Thailand's AIS, was a keynote speaker at the first Asia-Pacific Ultra Broadband Summit in Bangkok. In this video, he talks to Heavy Reading about transforming into an FMC (FBB+MBB+Content) operator.
Technology industry veteran Martin Lund joins Metaswitch Networks this week as the company's new CEO. In this interview, Lund discusses his new role and the industry's progress with Light Reading CEO Steve Saunders. Lund believes that the industry disruption caused by SDN and NFV is creating opportunities for companies like Metaswitch – network software providers with the agility to embrace new technologies quickly and the ability to deliver on substantial projects for global network operators.