The four big MSOs rolling out mobile services with Sprint are not exactly racing to offer them

Alan Breznick, Cable/Video Practice Leader, Light Reading

June 21, 2007

1 Min Read
Pivoting in Slow Motion

9:15 AM -- ORLANDO, Fla. -- The four big cable operators rolling out "mobile access" services with Sprint Corp. (NYSE: S) are not exactly racing to offer the services around the country, so far.

Speaking on separate panel sessions here Wednesday at the Society of Cable Telecommunications Engineers (SCTE) Cable-Tec Expo, MSO executives admitted that they're taking their sweet time introducing the new Pivot-branded services in pilot markets. In fact, one of the four Sprint-Cable Joint Venture partners, Advance/Newhouse Communications, has still not deployed Pivot in a single market.

"We're getting ready to put the product out in one market," said Bob Miron, chairman and CEO of Advance/Newhouse. "But we're not ready to announce it."

Definitely a bit more aggressive than Advance/Newhouse, Cox Communications Inc. has now deployed Pivot in either three or four markets, depending upon whether you consider Oklahoma City and Tulsa separate markets (Cox doesn't). But Cox president Pat Esser said his company is still proceeding slowly "because we don't want to mess up the customer relationship."

Esser cited numerous challenges in rolling out wireless services. His list includes "service integration and marketing integration" challenges, as well as "product integration issues" and billing and customer service issues. For example, he said, Cox customer service agents still must switch to a different management "platform" to handle Pivot subscribers.

Comcast Corp. (Nasdaq: CMCSA, CMCSK) and Time Warner Cable Inc. (NYSE: TWC) seem to be doing somewhat better. John Schanz, executive VP of national engineering and technical operations for Comcast, said the MSO has signed up several thousand wireless phone customers in its first two markets. Similarly, Time Warner Cable CTO Mike LaJoie said his company has enlisted several thousand mobile subscribers in its four initial markets.

— Alan Breznick, Senior Analyst, Heavy Reading

About the Author(s)

Alan Breznick

Cable/Video Practice Leader, Light Reading

Alan Breznick is a business editor and research analyst who has tracked the cable, broadband and video markets like an over-bred bloodhound for more than 20 years.

As a senior analyst at Light Reading's research arm, Heavy Reading, for six years, Alan authored numerous reports, columns, white papers and case studies, moderated dozens of webinars, and organized and hosted more than 15 -- count 'em --regional conferences on cable, broadband and IPTV technology topics. And all this while maintaining a summer job as an ostrich wrangler.

Before that, he was the founding editor of Light Reading Cable, transforming a monthly newsletter into a daily website. Prior to joining Light Reading, Alan was a broadband analyst for Kinetic Strategies and a contributing analyst for One Touch Intelligence.

He is based in the Toronto area, though is New York born and bred. Just ask, and he will take you on a power-walking tour of Manhattan, pointing out the tourist hotspots and the places that make up his personal timeline: The bench where he smoked his first pipe; the alley where he won his first fist fight. That kind of thing.

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