As part of a series of planned uncarrier updates, T-Mobile is doing away with its $10 monthly fee on JUMP plans and letting its customers upgrade up to three times per year.

Sarah Thomas, Director, Women in Comms

June 25, 2015

2 Min Read
T-Mobile Tweaks JUMP Phone Upgrade Plan

T-Mobile is kicking off its promised series of updates to its first nine "Uncarrier" moves by tweaking its JUMP subsidy-free smartphone upgrade program, doing away with the $10 monthly fee and letting customers upgrade to a new device at any time rather than just every six months.

Called JUMP On Demand, the new plan lets T-Mobile US Inc. customers upgrade to a new smartphone up to three times a year, with zero out-of-pocket expenses for qualified users and one monthly payment that encompasses the cost of the smartphone. JUMP, or "Just Upgrade My Phone," was Uncarrier 2.0, announced in July 2013, enabling T-Mobile customers to trade in their old, functioning handsets for a new, subsidized device twice a year. (See T-Mobile: Might As Well JUMP and T-Mobile's JUMP is Live.)

Like most of its (and any carriers') programs, however, there's a small catch on this one: While T-Mobile is doing away with the $10 per month fee originally tacked on to JUMP plans, it's also removing insurance from the plans. If a customer wants to add it back on, it'll cost an additional $8 per month.

In a video blog announcing the new program, T-Mobile CEO John Legere said that more than 10 million consumers have signed on to JUMP, upgrading their phones 30% faster than anyone else -- every 14 months compared to the industry average of 20.

To read more about T-Mobile's previous nine "Uncarrier" announcements, peruse the mobile content section here on Light Reading.

T-Mobile's JUMP plan was one Uncarrier move that all of the other big three carriers responded to in some form, ultimately shaking up the industry standard of two-year contracts and decoupling the cost of the smartphone from the cost of the service plan. All have been fairly successful for the carriers and have had the effect of shifting their revenues from services to hardware. (See Verizon Focuses on Cashing In on LTE.)

AT&T Inc. (NYSE: T) immediately responded by introducing its own subsidy-free Next plans that let its customers upgrade devices once per year. Verizon Wireless introduced Edge equipment installment plans, but requires its customers to pay off their original handset before they can upgrade. And Sprint Corp. (NYSE: S) unveiled its own smartphone leasing plans. (See AT&T's Next to Shorten Wait for Device Upgrades, Verizon's 4G Strength Keeps It Above the Fray and Sprint's iPhone-Only Plans Got Apple's Blessing.)

Legere has promised more upgrades in the coming weeks, through announcements he's calling Uncarrier Amped, making its most popular plans and promos "even bigger, even better, even ballsier."

— Sarah Thomas, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editorial Operations Director, Light Reading

About the Author(s)

Sarah Thomas

Director, Women in Comms

Sarah Thomas's love affair with communications began in 2003 when she bought her first cellphone, a pink RAZR, which she duly "bedazzled" with the help of superglue and her dad.

She joined the editorial staff at Light Reading in 2010 and has been covering mobile technologies ever since. Sarah got her start covering telecom in 2007 at Telephony, later Connected Planet, may it rest in peace. Her non-telecom work experience includes a brief foray into public relations at Fleishman-Hillard (her cussin' upset the clients) and a hodge-podge of internships, including spells at Ingram's (Kansas City's business magazine), American Spa magazine (where she was Chief Hot-Tub Correspondent), and the tweens' quiz bible, QuizFest, in NYC.

As Editorial Operations Director, a role she took on in January 2015, Sarah is responsible for the day-to-day management of the non-news content elements on Light Reading.

Sarah received her Bachelor's in Journalism from the University of Missouri-Columbia. She lives in Chicago with her 3DTV, her iPad and a drawer full of smartphone cords.

Away from the world of telecom journalism, Sarah likes to dabble in monster truck racing, becoming part of Team Bigfoot in 2009.

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